Support, Solve, and Scale: Amazon Seller Support Solutions with John Cavendish [The Opportunity Ep.164]

Amazon Seller Support is notoriously tedious. Many sellers find themselves wasting hours dealing with support tickets, only to end up stuck in the same cycle of slow responses and unresolved issues. Dealing with Seller Support is a necessary evil, but what if someone could handle all of that for you? This is where John Cavendish spotted an opportunity. John is the co-founder of Seller Candy, an agency that deals with Seller Support on behalf of Amazon sellers. Whether it's handling emergencies like suspended accounts, fixing listing problems, managing flat files, or securing reimbursements, Seller Candy shoulders that workload so that you to focus on what you do best: growing your business. In this episode, John shares his expert tips on how to handle the most common challenges Amazon sellers face. He walks us through how to keep your account in good health and why it’s key to long-term success on the platform. Plus, with the holiday season fast approaching, John offers advice on how to get your business ready for the seasonal rush. But the conversation doesn’t just stop at FBA sellers. If you run an eCommerce agency or are thinking about starting one, John’s experience building Seller Candy offers valuable lessons. He talks about the challenges he faced, how he built a remote team, and what it takes to scale an agency in the fast-paced world of e-commerce. Whether you're an Amazon FBA seller bogged down by support issues or an agency owner looking for growth strategies, this episode is full of useful advice to help you move forward. Topics Discussed in this episode: Seller Candy’s origins and how it helps Amazon sellers (02:00) Common Seller Support challenges and how Seller Candy solves these (06:35) What is Amazon account health and why is it so important? (10:10) John’s tips to ensure smooth operations during the holiday season rush (15:30) How to forecast your holiday season inventory (17:15) The common characteristics that successful Amazon businesses share (19:26) What John wishes he’d known when he first started his Amazon business (23:48) Why John decided to pivot and start his own agency (29:31) How John built out his remote team and created a good team culture (36:10) Mentions:  Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Seller Candy Refundify Magnet VA Sit back, grab a coffee, and discover an easier way to navigate Amazon Seller Support.

Choosing the right eCommerce platform can be a game-changer for your business. With so many options available, it’s important to find the platform that sets you up for success. In this episode, we chat with Kurt Elster, an expert who believes Shopify is the go-to platform for any eCommerce entrepreneur. Kurt has been running a Shopify services agency for over a decade, helping store owners with theme development, migrations, and support. He’s also the host of The Unofficial Shopify Podcast and has interviewed more than 500 eCommerce entrepreneurs. Kurt shares why Shopify is not just a software company but a champion for entrepreneurs. He dives into everything you need to know about selling on Shopify—from funding your store through Kickstarter-style campaigns to building an audience and optimizing conversions to boost sales. Driving traffic to a Shopify store is often a lot harder than attracting customers on Amazon. To combat this, eCommerce entrepreneurs need to think outside the box and keep their eyes open for hidden opportunities. According to Kurt,  “People are ignoring SEO because they think AI is going to destroy it, which means a lot of people are not investing in SEO right now. But where are these AI tools getting the answers from? They're still doing Google searches!  So, building content like long-form, ultimate guide content is a missed opportunity for a lot of folks. And, it's easier than ever to create the content because ChatGPT and other tools can help you write it.” Kurt also discusses the advantages of expanding into the Amazon marketplace and gives tips for Amazon FBA sellers looking to diversify with Shopify. Whether you're thinking about starting a Shopify business or looking to grow your current one, this episode is packed with insights to help you succeed! Topics Discussed in this episode: How eCommerce stores have evolved over the last decade (06:38) The most common mistakes eCommerce sellers make (10:23) The pros and cons of Kickstart-style campaigns (14:06) How to build an audience for a Shopify store (22:28) How to build an audience for your eCommerce business on Reddit (27:06) The benefits of expanding into the Amazon marketplace (30:18) Tips for Amazon FBA sellers looking to diversify with Shopify (34:25) The core pillars of good conversion rate optimization (38:02) Personal vs professional brands (42:32) Kurt's advice for entrepreneurs looking to build an agency (47:54) Mentions:  Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Kurt’s website The Unofficial Shopify Podcast Matrixify Sit back, grab a coffee, and learn Shopify tools and tactics to skyrocket your sales!

Many entrepreneurs think selling their business is a one-time event. But there’s another way to get a big payday and continue growing your business. Instead of selling everything, you can sell a portion of your business to a private equity firm. This reduces your financial risk by allowing you to cash out a large sum of money from your business. Plus you now have a powerful new partner with deep pockets to help you grow your business even further. With this strategy, you can sell the same business multiple times, earning you far more money than you would by simply selling 100% of your business once-off. Adam Coffey, a private equity expert and CEO of The Chairman Group, has successfully used this strategy many times.  In fact, his personal record is selling the same company five times in thirteen years! In this episode, Adam joins us to demystify the world of private equity for online business owners. He explains how private equity works, what a typical private equity deal structure looks like, and of course, the many benefits of partnering with a private equity firm. According to Adam, “The two biggest mistakes entrepreneurs make are overestimating their importance in their business, and struggling to decide when to sell their business. As they get older, they become more conservative, which slows growth. By partnering with private equity, they can reduce their risk, access more capital, and keep growing aggressively, ultimately maximizing their business's value.” Becoming a minority shareholder in your own business opens up avenues of growth many entrepreneurs didn’t even know existed. Done right, it is an excellent way to accelerate your personal wealth. Download this episode to learn more! Topics Discussed in this episode: Adam’s background and what motivates him today (02:31) The difference between private equity and other forms of investments (06:29) A typical private equity deal structure (13:50) The benefits of becoming a minority shareholder in your own company (20:00) How to attract private equity investments (32:17) Common private equity mistakes entrepreneurs make (44:49) The best professional advice Adam has ever been given or heard (52:11) Mentions:  Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Adam's Books Adam’s LinkedIn Sit back, grab a coffee, and learn how partnering with private equity can accelerate your business’s growth!

Many people view SEO as art. It involves creativity, engagement, and out-of-the-box thinking. However, at its core, effective SEO is a science, grounded in measurable, data-driven strategies. Embracing this scientific approach is the key to SEO success.This is an area where Manick Bhan thrives. Manick is the founder of Search Atlas, an SEO software suite designed to automate your SEO with just one click.In this episode, Manick joins us to share his data-driven approach to SEO, and how he leveraged this expertise to build and scale his own SEO software business.Manick believes that holistic SEO,  a combination of user experience, authority, content, and technical SEO, is the future. By understanding the formulas behind how Google ranks traffic and sites, you can unlock the secrets to SEO success. As Manick explains: “Google wants high-quality content, and how Google calculates this is essentially:Organic Traffic = Ranking Potential x Ranking Signals Ranking potential comes from having web pages and content that are indexable in search. Ranking signals come from authority and the UX / behavior signals that tell Google whether our content is good or not. Mastering these two factors through holistic SEO is the ultimate goal.” Manick also explores the role of AI in modern SEO, explaining how it can help agencies automate their services, delivering high-quality results more efficiently and cost-effectively. If you’re looking for a deeper understanding of the science behind SEO, then don’t miss a minute of this fascinating episode! Topics Discussed in This Episode: The current state of SEO and the emerging opportunities (04:21) The four pillars of holistic SEO (05:56) How to create AI content that actually ranks (07:35) Why automation is the key to modern-day SEO success (15:58) Why you should embrace AI or get left behind (20:14) The most common SEO mistakes that business owners make (25:23) How to recover from a Google penalty on your affiliate site (29:15) The problems that Search Altas solves that other SEO software doesn’t (38:16) How Manick’s Otto AI system identifies technical SEO issues (44:48) How Manick innovates and stays ahead in the industry (50:36) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Search Atlas Mike King’s Google algorithm leak exposé SEO Theory Facebook community Sit back, grab a coffee, and learn how to use a data-driven approach to master SEO!  

Shopify is a powerhouse in the eCommerce industry, with merchants running more than 1,000,000 businesses on the platform. But Shopify is more than just a product listing tool. It offers thousands of apps and integrations to help you build a profitable eCommerce business. In this episode, we’re joined by Chris Singleton, the founder of Style Factory Productions, a site that provides in-depth reviews and comparisons of key business apps to hundreds of thousands of readers. Chris reveals the ‘hidden’ Shopify features that many merchants overlook. From Shopify’s SEO tools and blogging features to its free email marketing tool and abandon cart feature, Shopify has a full toolkit to help you grow your business beyond a simple eCommerce store. Chris also highlights the power of YouTube for eCommerce sellers. According to Chris, “YouTube is a key SEO strategy for Shopify merchants. The benefit is that you're dealing with two search engines because your video appears in the Google search results and on YouTube. The quickest SEO win at the moment is publishing content on third-party platforms like YouTube, Pinterest, LinkedIn, etc, and using that platform to drive traffic back to your store.” If you're an eCommerce seller, then this is an episode you don’t want to miss! Topics Discussed in This Episode: The most common pain points Shopify merchants face (02:15) Why Shopify merchants tend to focus on paid ads over traditional SEO (03:40) Why eCommerce SEO is easier than affiliate SEO (05:43) Quick SEO wins for Shopify (09:45) Hidden Shopify features that many merchants aren’t aware of (12:23)  Shopify’s free email marketing tool (18:18) Creating an effective abandon cart structure in Shopify (22:25) Integrating apps into your Shopify store and which apps you should use (27:03) Why merchants should choose Shopify over other eCommerce platforms (29:44) How Chris has seen eCommerce evolve in the last 10 years (31:47) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Style Factory Chris’s LinkedIn  Podcast about scarcity and behavioral marketing Sit back, grab a coffee, and learn how to take your eCommerce business to the next level with Shopify’s integrated apps and tools.

Selling a business for millions of dollars is a dream that many entrepreneurs chase, but only a lucky few ever achieve.Oliver Palmer is one of those entrepreneurs. He founded a mobile technology business and sold it for an impressive $85 million.In this episode, Oliver takes us behind the scenes of his multi-million dollar exit. From the disappointments of a failed acquisition to the high of finding the perfect buyer. He also explains the many benefits of using an advisor during an exit. According to Oliver, “The best thing we did when selling our business was engage an advisor. It allowed us to position ourselves in front of acquirers we'd never even heard of. An advisor also brings legal advice and puts the sale together in a way that’s ideal for a buyer. If everything's all lined up, it's so much easier to get to a yes. You can't put a price on that.” Oliver also reveals the common problem his new firm, DQ Ventures solves by helping entrepreneurs build sustainable businesses from scratch without risking their day jobs.Whether you're a budding entrepreneur with a big idea or an experienced business owner aiming for a major exit, this episode has something for you. Enjoy! Topics Discussed in This Episode: Oliver’s background and how he founded his venture studio  (02:19) A behind-the-scenes look at Oliver’s $85 million exit (03:48) The benefits of using an advisor or broker when exiting a business (14:59) The big thing that surprises entrepreneurs when exiting a business (19:53) How Oliver’s life changed after his multi-million dollar exit (24:31) What Oliver’s venture studio offers to startup entrepreneurs (28:13) The criteria Oliver looks for in a business to fund (37:50) The deal structure that Oliver offers startup companies he helps build (42:19) Oliver’s take on the secret to starting a successful business (51:20) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter DQ Ventures Oliver’s LinkedIn Profile James Green’s LinkedIn Profile Sit back, grab a coffee, and get a behind-the-scenes look at what it’s like to sell an $85 million business!

Expanding into omnichannel sales is a great way to grow your eCommerce business, but it also results in a more complicated supply chain. That’s why working with a logistics partner who has their finger on the pulse of the industry is so important.  In this episode, we chat with Taylor Smits, co-founder of MyFBAPrep, the largest Amazon prep and eCommerce fulfillment network in the US. Taylor joins us to explain how to optimize your supply chain without hindering growth and expansion. He outlines the common logistics pain points Amazon sellers face, how to ace your inventory forecasting, and how to remove redundancies in your supply chain to boost your bottom line. Taylor also reveals the best growth opportunities emerging in the eCommerce industry today. According to Taylor,  “We're seeing a halo effect from TikTok shop. For every sale you make on TikTok shop, you can assume two or three increased sales on Amazon, because people go to Amazon to check if the brand is legitimate. Now, you can use your FBA inventory to fulfill TikTok. That's one more reason to get on TikTok as a seller and get that halo effect.” Whether you sell on one platform or many, this episode is packed with practical tips to help you streamline your logistics and grow your eCommerce business. Topics Discussed in This Episode: A brief overview of MyFBAPrep and its origins (01:58) How the Airbnb model of logistics works (05:39) The common supply chain bottlenecks for Amazon sellers (15:20) The current state of Amazon fees (19:48) How TikTok Shop is shaking up the eCommerce industry (25:26) The core pillars of an optimized supply chain (31:29) The best approach to inventory forecasting (36:53) The easiest way to boost your bottom line (42:21) An inside look at Taylor’s Preptopia platform (47:09) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter MyFBAPrep Podcast with Roland Frazier Sit back, grab a coffee, and learn how to optimize your eCommerce logistics to boost your bottom line!

Most digital agency owners start their own businesses to be their own bosses and have more control over their time. However, they often find themselves overwhelmed with sales calls and meetings, working harder than ever. After falling prey to this pitfall himself, Frankie Fihn noticed that most sales calls and meetings follow the same script, with clients asking the same questions over and over. To solve the problem, Frankie created a system of pre-recorded videos that address common questions and issues that clients raise, eliminating the need for most meetings. In this episode, Frankie joins us to explain his framework for a phoneless, meetingless digital agency. Frankie highlights common obstacles agency owners face and shares the key steps they need to take to stop trading time for money. According to Frankie, “A common pain point agency owners struggle with is being too wide. They believe anybody with a credit card is a good fit. This dilutes both your messaging and your ability to deliver at scale because you're just doing too much. Just because you can do it for everybody doesn't mean you should.” By renting out their services, most agency owners are the product. Instead, they should create leverageable assets out of their existing tools and systems. This mindset shift will save you time and allow you to grow your agency exponentially. If you want to learn how to create a streamlined and profitable digital agency without being tethered to a phone, then this episode is for you. Topics Discussed in This Episode: Frankie's background and his approach to building an agency (02:00) The common pain points agency owners experience (04:00) The importance of streamlining your work and building repeatable systems (10:27) How Frankie automates sales calls (13:41) Frankie’s tips on tasks that should and shouldn’t take up your time in an agency (27:07) Identifying when to use white-label partners to help you grow (32:57) When to outsource and when to bring services in-house (39:19) The key to not trading time for money (48:10) The best piece of business advice Frankie has ever received (1:01:29) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Beyond the Agency Box (Frankie’s book) Beyond Agency Profits Facebook Community Sit back, grab a coffee, and learn how to build a phoneless, meetingless digital marketing agency!

When running an online business it’s easy to fall prey to the mindset that everything should happen online. But sometimes, to really grow your online business, you need to step away from the screen and connect with people face-to-face. Take Steven Khanna, for example. He’s the Head of English Markets at White Press, a global link-building and marketing agency. Steven used in-person networking to skyrocket his success, generating over $500K per month for White Press.In this episode, Steven shares how attending conferences and actively networking played a crucial role in his success. Attending just one conference helped Steven grow his monthly recurring revenue (MRR) from $5K to $50K!Steven also dives into the important role that link-building plays in a modern SEO strategy. According to Steven, “People keep saying that links are not an important ranking factor, but if you look at the backlink profiles of big, successful websites, they’re still building links. Even in troubled times, link-building will never lose its value. Links will always be one of the most important ranking factors for driving traffic and leads.” Steven goes on to provide useful tips, tricks, and advice on how to optimize your link-building to ensure you are generating the right kind of traffic. This conversation with Steven shows the power of adaptability and perseverance in online business. It’s a reminder that it’s never too late to make your mark! Topics Discussed in This Episode: An introduction to White Press and its rapid growth (02:46) Steven’s background and how he ended up in SEO (05:49) The benefits of international expansion (12:26) Behavioral differences across different countries and cultures (17:33) How Steven builds trust with his clients (22:04) The important role conferences play in Steven’s acquisition strategy (29:23) How Steven uses affiliates to grow White Press (41:50) The most common myths people believe about link building (50:53) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter White Press Senuto Steven’s LinkedIn Sit back, grab a coffee, and learn the power of in-person networking and the importance of link-building in modern SEO!

There are roughly 88,000 digital marketing agencies in the US and Hawke Media is the fastest-growing amongst them. What is the secret sauce to this kind of growth? Well, according to Erik Huberman, Hawke’s founder and CEO, it all boils down to working harder than everyone else and actually delivering on your promises. In this episode, Erik walks us through the origin story of Hawke Media, from its almost accidental beginnings, to how he scaled the business to its current value of over $150 million. He reveals the challenges he faced while growing the business, how he sustains Hawke’s rapid growth, and how he motivates his team to keep innovating. According to Erik, “Most people won't push themselves to the limit versus getting pushed. That’s why every major athlete wants a coach and trainer. It's not like Kobe didn't know how to do a workout. But having that outside push and that outside perspective is really helpful. And as the owner of the business, that extra push has to come from you." Erik also sheds light on one of his key growth strategies; acquiring other agencies. He explains the benefits of this strategy, and how he integrates those agencies and their owners into Hawke’s existing ecosystem. If you’re looking for first-hand knowledge on how to scale an agency to a 9-figure valuation, then look no further. Topics Discussed in This Episode: Erik’s background and what led him to create Hawke Media (02:05) What Erik did to help Hawke Media become the fastest-growing consultancy (10:02) How Erik sustains his agency’s rapid growth (14:30) The biggest challenges Erik faced when growing Hawke Media (16:23) Why Erik started acquiring other agencies (20:11) There’s always a deal to be made (27:46) Mentions: Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter  Hawke Media Sit back, grab a coffee, and learn what it takes to scale your digital agency to the moon.