Kathleen Sanford on Nurse Retention, Virtual Care and Workforce Transformation

In this episode, Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health, discusses reducing controllable loss, strengthening revenue cycle fundamentals, addressing revenue leakage, and preparing for AI and automation. He also shares how UC San Diego Health is improving patient access, team development, charge capture, and patient throughput while balancing margins and reimbursement pressures.

In this episode, Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health, discusses reducing controllable loss, strengthening revenue cycle fundamentals, addressing revenue leakage, and preparing for AI and automation. He also shares how UC San Diego Health is improving patient access, team development, charge capture, and patient throughput while balancing margins and reimbursement pressures.

In this episode, Phillip Chang, MD, Chief Medical and Quality Officer at CommonSpirit Health, discusses physician burnout and well-being, the role of AI scribes and documentation tools, and how CommonSpirit supports both employed and independent physicians. He also shares lessons on physician leadership, moral injury and bridging the gap between clinicians and the C-suite.

In this episode, Jason Shenefield, MBA, FACHE, President and Chief Executive Officer of Phelps Health, discusses expanding affordable care through direct-to-employer strategies, advancing patient experience with AI and ambient listening, and navigating workforce, reimbursement and regulatory challenges in rural healthcare.

In this episode, Matthew Hurford, President and CEO of Community Care Behavioral Health at UPMC, discusses workforce development, the growth of UPMC’s Telemedicine Bridge Clinic to 23,000 encounters, and strategies to expand behavioral health access, treatment engagement and recovery.

In this episode, Marlon F. Levy, MD, MBA, FACS, Chief Executive Officer of VCU Health System and Senior Vice President of VCU Health Sciences, joins the podcast to discuss managing strong demand while keeping the patient experience at the center of care. He also shares insights on staying grounded in what matters most to patients as healthcare organizations navigate growth and evolving needs.

In this episode, Lisa R. Fox, Chief Executive Officer, The Bradley Center, shares lessons on authentic leadership, resilience, building trust, investing in people and keeping children and families at the center of every decision.

In this episode, Melinda Giese, Senior Vice President of Enterprise Client Solutions at CHG Healthcare, discusses building a flexible workforce strategy, improving physician retention and autonomy, and using technology and AI to address workforce gaps.

In this episode, David Marcozzi, MD, MHS-CL, Senior Vice President and Chief Clinical Officer at University of Maryland Medical Center, joins the podcast to discuss embracing changes across inpatient and outpatient care and viewing capacity as a strategic resource. He also shares insights on the importance of effective patient handoffs and how they can support safer, more coordinated care.

In this episode, Himalee Sabnis, MD, MSc, Pediatric Hematologist and Oncologist at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, joins the podcast to discuss bridging gaps in care and facilitating strong communication with patients and families. She also shares insights on strengthening connections across the healthcare journey to support more coordinated and patient-centered care.