Palantir’s Shannon Clark on Overcoming Cultural (and Emotional) Challenges of AI Adoption

Today’s guest is Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer of WatsonX and IBM Research AI. Ranjan joins us on today’s program to discuss driving responsible AI and data governance practices through corporate operations. Throughout the episode, Ranjan highlights challenges and novel approaches for operationalizing AI with confidence and trust, emphasizing the importance of end-to-end lifecycle tracking, automated processes, and scalability. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today’s show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other expertise challenges. Throughout the episode, Edwin emphasizes the importance of personalization on both sides of B2B workflows and how these same tools can often enhance the work-life experiences of subject matter experts across workflows. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Hossein Zahed, Senior Director of Data Science and Machine Learning at Capital One. Hossein joins us on today’s program to talk about the value that financial leaders tend to misplace in emerging generative AI systems. Where many managers place too much stock in customer-facing applications, Hossein insists it’s ‘behind the curtain’ that the true ROI of generative AI can be found. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guests are Tom Hayes and Gareth Dabbs, Senior Director of Product Strategy & Commercialization and Global Technology Product Strategy Lead at IQVIA, respectively. In today’s episode, they come to share two use cases helping to drive quality patient experiences between healthcare and insurance workflows. The first focuses on optimizing omnichannel marketing for compliance. The second use case centers on building trust and value in caretaker support systems through personalized insights. If you’ve enjoyed or benefited from some of the insights in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Carm Taglienti, Chief Data Officer at Insight, a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm joins us on today’s program to advise business leaders across industries on best strategies for AI adoption teams in picking the right tools and technological approaches for driving digital transformation across the enterprise. Throughout the episode, Carm details at length the features and ingredients of robust systems focused on serving organizational goals efficiently. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generation, administration, and data governance as these technologies advance in the coming years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo returns to the program with Emerj CEO and Head of Research Daniel Faggella for the second in a special two-part conversation on the challenge for software developers as generative AI drives greater heights in computing power and enterprise infrastructure. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Jason Aubee, Senior Vice President of Sales at TechSee. TechSee is a software company that develops visually-driven solutions for customer experience workflows. Jason joins us on the program to talk about the value that can be unlocked in call centers and other service environments when we move away from audio-exclusive communication channels. Later in the program, he explains at length the wealth of data and customer insights that these approaches can unlock. This episode is sponsored by TechSee. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ryann Foelker, Strategy Director at American Family Insurance Group. American Family Insurance Group is a private mutual company that provides property, casualty, auto, commercial, life, and health insurance. They also offer homeowners coverage and retirement planning products. Ryann joins Emerj CEO and Head of Research Daniel Faggella for a wide-ranging conversation covering AI adoption throughout the insurance industry. Together, the pair peruse potential use cases and the importance of a cross-functional team with deep industry expertise to drive successful AI solutions. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Anand Babu Periasamy, Co-founder & Co-CEO of MinIO, Inc. MinIO is a software company that develops High-Performance Object Storage systems that are API compatible with the Amazon S3 cloud storage service. Anand joins us on today’s podcast to discuss opportunities for IT and infrastructure leaders to scale AI across the enterprise. Throughout the episode, Anand explains at length what he sees as the critical ingredients for ensuring sustainable growth in infrastructure systems and the advantages of object storage regardless of industrial sector. This episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.