Systems that Support Growth -- With JoAnne Peterman

In this episode, Christopher sits down with Joanne to talk about what it really takes for a salon to grow through systems—not guesswork. From resetting her front desk, to grounding her service providers, to bringing an associate through The Artist Academy, Joanne shares the real-time shifts she’s making to simplify onboarding and strengthen her team. They dive into how clarity creates momentum, why training needs to be replicable (not dependent on one person), and how The Artist Academy freed up her educators while getting new artists earning faster. Joanne also talks about hiring consistently, staying ahead of the next associate, and what she learned about timing, communication, and trust throughout the process. To round out the conversation, they touch on vitality—training for a half Ironman, rebuilding routines, and staying aligned personally so you can lead well professionally. This is an inside look at how system-driven salons create sustainable growth. 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching  🎓 Explore The Artist Academy:https://www.therefinenetwork.com/artistacademy 📊 Discover SCALE (the Refine systems program):https://www.therefinenetwork.com/scale 📲 Download The Refine Network App (Apple & Android):Search “The Refine Network” in your app store 📸 Follow us on Instagram:@therefinenetwork

In this episode, Christopher sits down with Tim Howard, Co-Founder & Chief Innovation Officer of Vish, to dive into the technology that’s transforming the color bar — and the profitability of salons everywhere. Tim shares how Vish was born from a simple but game-changing insight: salons were using their most expensive inventory with zero tracking. Together, they break down how color waste really happens, why consistent pricing matters more than ever, and how tech gives salons the boundaries, clarity, and confidence they’ve always needed. They also explore leadership, adaptability, routine, and the power of understanding ourselves — from morning habits to gut health to the Enneagram. It’s a conversation about color, data, and the mindset shifts that help owners lead more intentionally. . 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching  🎓 Explore The Artist Academy:https://www.therefinenetwork.com/artistacademy 📊 Discover SCALE (the Refine systems program):https://www.therefinenetwork.com/scale 📲 Download The Refine Network App (Apple & Android):Search “The Refine Network” in your app store 📸 Follow us on Instagram:@therefinenetwork

Leadership isn’t just strategy — it’s resilience, intention, and the courage to keep showing up even when it’s hard. In this episode, Christopher Hartl and Evan Silver sit down with Erin Jenkins, owner of Canvas Salon & Day Spa, live from L’ANZA’s Healing Center Forum in Cancún. Together, they unpack the reality of salon ownership: walkouts, rebuilding trust, strengthening culture, and leading with heart. Erin shares the story of a major walkout that transformed the way she hires, communicates, and protects her vision, along with how her family supported her through one of the hardest seasons of her career. She talks about bringing her kids to this retreat, the intentional rituals that center her (like praying over each station every week), and the role of education and tech tools like Vish and Forest in scaling her business. If you’re navigating growth, leadership, or the ups and downs of salon ownership — this conversation will feel grounding, inspiring, and deeply human. . 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching  🎓 Explore The Artist Academy:https://www.therefinenetwork.com/artistacademy 📊 Discover SCALE (the Refine systems program):https://www.therefinenetwork.com/scale 📲 Download The Refine Network App (Apple & Android):Search “The Refine Network” in your app store 📸 Follow us on Instagram:@therefinenetwork

Building a thriving salon team takes more than talent — it takes systems, clarity, and shared language.In this episode, Christopher and Erin dive deep into the evolution of the Refine Artist Academy — a digital education system designed to help salons scale education, strengthen culture, and free up time for owners and leaders. They break down what it really looks like to move from chaos to consistency, how to calculate ROI on training, and why margin — not model — is what drives sustainable growth.If you’ve ever wondered how to confidently hire, train, and retain stylists while elevating your culture — this one’s for you. 🔗 Resources & Links 🎓 Learn more about The Artist Academy:https://www.therefinenetwork.com/artistacademy 📈 Explore Growth Coaching:https://www.therefinenetwork.com/growth 📥 Get on the waitlist for SCALE 2026:https://www.therefinenetwork.com/scale 📲 Download The Refine Network App:Available on the App Store & Google Play — search “The Refine Network” 📸 Follow us on Instagram:@therefinenetwork Chapters 00:00 – Culture, Leadership & Growth04:19 – What the Artist Academy Is06:11 – Confidence to Hire & Expand08:09 – Freeing Up Time Through Systems10:45 – Retaining High Performers11:27 – Quick App Break: The Refine Network11:45 – Shared Language, Shared Results14:00 – ROI and Real Numbers Behind Training18:02 – Attracting Driven Stylists20:32 – Growth, Legacy & Leadership23:12 – Overcoming Hesitation & Investing in Systems28:12 – From Reactive to Responsive30:27 – Final Thoughts & Invitation

At L’ANZA’s Healing Center Forum in Cancún, this conversation with Brandie Huether, Executive Vice President of Global Sales at L’ANZA, dives into what it means to lead with both heart and results. Brandie shares her approach to leadership that balances strategy with humanity—building teams and partnerships through empathy, accountability, and joy. From her daily ice cream ritual to her “heart-centered, results-oriented” philosophy, she shows that success doesn’t have to come at the cost of authenticity. We explore servant leadership in the smallest moments and why vulnerability and accountability are essential to real growth—both personally and professionally.

Erin takes over the mic and puts Christopher and Evan in the hot seat to talk about what truly sets The Refine Network apart. From the origins of Refine to the heart behind salon growth, leadership, and pricing — this episode pulls back the curtain on how two salon owners turned their shared experience into a movement that’s making growth simple. 🎧 In this episode: Erin flips the script and interviews the founders How Refine started (and what the mission really is) The difference between Growth Coaching and Scale Why simplicity wins in leadership + profitability How Refine helps owners lead, not just manage 🔗 Resources & Links 📈 Learn more about Growth Coaching: https://www.therefinenetwork.com/growth 🎓 Join The Artist Academy: https://www.therefinenetwork.com/arti... 📥 Get on the waitlist for SCALE 2026: https://www.therefinenetwork.com/scale 📲 Download The Refine Network App: Available on the App Store & Google Play — search “The Refine Network” 📸 Follow us on Instagram: @therefinenetwork

In this episode, Evan and Chris dive into why high-performing stylists and service providers leave — and what leaders can do to keep them. They unpack three core reasons top talent drifts away: leadership, goals, and purpose. From unlearning old habits and coaching differently to creating clear career paths and connecting your team to something bigger, this conversation will challenge how you think about leading in today’s salon industry. Because when your people win, your company wins. 🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow... 🎓 Join The Artist Academy:https://www.therefinenetwork.com/arti... 📥 Get on the waitlist for SCALE 2026:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

Every leader is faced with opportunities—but not everyone takes them. In this episode, we unpack seven ways leaders can recognize, step into, and maximize the moments that move their life and business forward. From passion and initiative to resourcefulness, courage, and celebrating wins with your team, you’ll hear real stories and practical insights you can apply right away.

What’s the difference between venting and gossip — and why does it matter for your team? In this episode, we react to a fiery Dave Ramsey clip and explore how negativity shows up in salons, why it damages trust, and what leaders can do to protect their culture. From handling complaints with solutions to setting clear team standards, we unpack the ongoing work of maintaining a healthy environment where respect and growth can thrive. 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow 🎓 Join The Artist Academy:https://www.therefinenetwork.com/artistacademy 📥 Get on the waitlist for SCALE 2025:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

Ever feel like you’re just showing up, unlocking the doors, and going through the motions? In this episode, we talk about what to do when the passion fades — and how to reconnect with the purpose behind your work. We break down the “ladder of the 4 P’s” (Paycheck → Passion → Philanthropy → Purpose) and share real stories from the salon floor and beyond about finding your magic again. Whether you’re a stylist, salon owner, or leader in any industry, this episode is about moving past burnout and back into inspired work. 🔗 Resources & Links: ✨ Growth Coaching: therefinenetwork.com/growth-coaching  🎓 The Artist Academy: therefinenetwork.com/artistacademy  📥 Get on the list for Scale 2025: therefinenetwork.com/scale  📸 Follow us on Instagram: @therefinenetwork