Ep019-Going to the Gemba

This step in our journey into action has Maliaka English talking with Denise Taylor, a social worker with CCHMC. Denise talks about the fact that code switching makes her a little sad, the power of employee resources groups, and the power of communicating with earrings. You read that right. 

Our journey into action continues as Maliaka English speaks with Karen Behm, a Spiritual & Grief Provider in our Center for Spiritual & Grief Care. They talk about the different types of grief that can affect our teams. Additionally, we hear about the people at CCHMC who are here to help our patients, their families, and our staff deal with grief in their lives.

Maliaka English continues our journey into action with D&I topics for health care. Dr. Nana-Hawa Yayah Jones shares her own journey into medicine and some surprises she’s found during her work in endocrinology for children. 

Maliaka English is talking with people about Cincinnati Children’s DEI topics. These conversations are intended to be action steps for your DEI journey. She doubles the action this time by talking with two CCHMC staffers about the importance of Health Literacy. Think of the definition of literacy, but applied to the ongoing health of a child.

Maliaka English is talking with people about Cincinnati Children’s DEI topics. These conversations are intended to be action steps for your DEI journey. She’s talking with DaVona Chapman about what can we do to eliminate racism and discrimination in healthcare.

Maggie Kettler is a Sr. Clinical Director in our Audiology department. She talks with Deb Lambert, who is part of our Organization Development team, about appreciating and communicating with her team. Hint: it goes both ways and chocolate makes an appearance.

Going to the Gemba is part of Leader Standard Work. Leaders at CCHMC can and should go to where their teams are working, to see the work, understand the work, ask questions about the work, and learn from those who do the work.

Our clinical teams often huddle up before a shift to discuss the day’s work. Our non-clinical teams can and should do the same thing. Maybe it’s once at the beginning of the week, maybe it’s in the middle of the week. Maybe it should be both.

Hamburgers and rocket ships to the stars. Another Tuesday night at my house? Well, yes, but it’s also an oh-so-clever way to showcase the idea of Leader Standard Work.

A background check on Alison Brown. She is a manager in our Access Services department. Here is how she got there.