69: Special on the end user view

Raphaël is joined by Christian Schmeichel, Chief Future of Work Officer at SAP, for a holistic conversation on Employee Experience and people strategies at a leading, large-scale organization. 

Raphaël is joined by Harry Morphakis of Accenture to discuss workplace, workspace, and workforce alignment in the enterprise (05:20), a realistic view of how technology will support a better office experience (09:30), and how employees can be willing to accept enabling information as part of a clear contract with their organizations (17:20).We discuss best practices on how to enable data for the employee experience (29:45) and managing change as part of workplace transformation (38:20).

Raphael is joined by Philip Ross to discuss his book "Unworking, the reinvention of the modern office". We talk about data and technology as the main disruptors of how the office experience is determined (07:00) and the challenge of integrating real estate, IT and HR in the modern organization to create the "super experience" of the office. We discuss the many trends shaping the modern workplace (20:50) and what 2023 will have in store for the leaders in the industry.We then discuss how individuals and leaders need to transform themselves to keep up with these profound changes (29:19). Later, Raphaël is joined by Michelle to try and answer some crucial questions raised by the conversation with Philip: are "full-office" mandates wrong? And how do we manage multiple generations under one roof? (37:18)

Dan and I discussed how Culture is a fundamental element  for companies to innovate, to change, and generally thrive. We discussed how the office and personal interactions factor in building organizational culture (00:08:01). We talked about living culture across the organization and taking cues from high performing teams (00:18:58), and about balancing short term business and long term culture objectives (00:23:17). 

Raphaël is joined by Marcus Jarl to discuss organizations, their workforce, their culture and the office; Alignment in the organization between a corporation's purpose, its business objectives, its leadership, workforce and culture (00:07:10); How new leadership, data, experimentation are key supporting elements in order to truly see change and transformation (00:11:02) and how this affects the purpose of the office environment (00:17:14) and organizational structure (00:20:44); Norms as the most powerful creator of change (00:29:16); Why diversity - to integrate different answers to organizational challenges (00:36:06);Then, Raphael and his colleague Michelle offer their "Real Workplace" take on a specific subject from the conversation with Marcus - expertise perception and expectations in the workplace (40:00)

Kristi Woolsey is an Associate Director at Boston Consulting Group. She explains why the metaverse is a great tool in solving for the future of work, enabling collaboration across distance as well as more equity in the workplace. 

Wendy Heller is a Real Estate Transformation Leader at Deloitte Consulting. She shares her thoughts on how to create meaningful and effective workspace. We also discussed how and when to measure that. 

Sabine got the chance to talk to several workplace users from the LEGO Group during her time on campus and can thus share some first hand insights into actual workplace experience. 

Adrienne Rowe is is the Head of Workplace Strategy at Raytheon Technologies. She underlines that organizations need to recognize the strong pull of flexibility in work models and notes how that should  be mirrored in workplace strategy.

Kitty de Groot is a Product & Interior Designer and design lecturer. She explains what stimulates innovation and creativity in spatial design and why she believes the physical workspace is still elemental to company culture and productivity.