Tacit Knowledge Loss and Organizational Amnesia

Welcome to Season 7 and the 140th episode of the podcast show HOP Into Action.Today, we’re talking about something small that has a big impact on how we see work, how we talk about people, and how we learn as organizations, because words matter.Words like shortcut, workaround, complacency, distraction, and non-compliance might sound normal in safety conversations. They get used all the time. But the real question is: what do those words do?Do they help us understand the conditions people were working in?Do they help us see how the system shaped decisions and trade-offs?Or do they quietly point the finger at the worker and shut down curiosity before learning even begins?In this episode, we’ll explore the difference between words as imagined and words as received. What we think we mean is not always what others hear. And when our language carries blame, judgment, or hindsight, it can turn a chance to learn into a story about worker failure.So let’s slow down, get curious, and unpack the language of blame, and what it might sound like to use words that open up learning instead.Please join us for the Todd Conklin Conference in Sante Fe: https://swiy.co/CWS March 31st/April 1st 2026.

Welcome to Season 7 and the 139th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton tackles a question that sits right at the heart of improvement, learning, and safety: Are we evolving… revolutionizing… or truly innovating?In this episode, he will unpack what he calls the Triad of Safety: Evolution, Revolution, and Innovation, three forces that often get blurred together but actually drive very different outcomes in organizations. Key takeaway:If we don’t know which problem we’re solving, we risk using evolutionary tools for revolutionary challenges, and that’s when organizations end up polishing systems that are already obsolete. Todd Conklin Podcast 584 on Patient Safety Innovation: https://www.podbean.com/ew/pb-2j4z3-1a2ffa9Tickets for Todd Conklin Conference in Sante Fe: https://swiy.co/CWS March 31st/April 1st 2026.

Welcome to Season 7 and the 138th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton cuts through the organizational overwhelm surrounding Artificial Intelligence to discuss how it aligns with Human and Organizational Performance (HOP). Moving beyond the fear of AI as a "shiny blame machine," Brent outlines a practical framework for ethical, human-centered AI that treats workers as the solution, not the problem.Listen in as he unpacks five core principles designed to turn AI into a tool for curiosity and system improvement rather than surveillance.

Welcome to Season 7 and the 137th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about Investigation biases, whether they are subconscious or conscious prejudices, assumptions, or mental shortcuts that skew how investigators collect, interpret, and weigh information, leading to unfair or negative outcomes for workers.

Welcome to Season 7 and the 136th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about the emerging or unrecognized risk of tacit knowledge of the aging or retiring workforce and the impact of organizational amensia when experience exits.

Welcome to Season 7 and the 135th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some early body of work by the French in the gap between Work As Imagined and Work As Done.

Welcome to Season 6 and the 134th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Santa shares a story about three curious men to visited Santas workshop on christmas eve.From all the team at Learning Teams Inc, we wish you all the best this holiday season, and this pod will return in the new year! Until then, where ever you are, continue being curious, it will take you far.

Welcome to Season 6 and the 133rd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares an extract from the new HOP Beginners Guide: Volume 6: Introduction to Learning Teams.Watch the Martha the case sealer Learning Team on YouTubehttps://youtu.be/d3pmrJo_3Z8?si=V_CyOXG651G4K6RC

Welcome to Season 6 and the 132nd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton explores Todd Conklin's latest book, "The Stability Trap".Amazon.com link

Welcome to Season 6 and the 131st episode of the podcast show HOP Into Action.In this episode of HOP Into Action, Brent Sutton explores the ETTO principle from Erik Hollnagel and how the tradeoffs we make at work and at home are normal, and how HOP and the 4Ds can help us to operationally learn and improve our systems to reduce the presence of tradeoffs in high-risk work activities.