For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation.
This year, we're reflecting on 2025 and discussing the most significant shifts service providers experienced, what separated those who succeeded from those who struggled, and how AI and automation impacted the industry. We're exploring innovations in offers, positioning, and client experience that made the difference this year.
In this powerful conversation, we're addressing the emotional labor that became part of the job, the importance of self-belief and mindset, and the critical role of messaging and positioning. From thought leadership to strategic mapping, these insights will help you understand what worked in 2025 and prepare you for the opportunities ahead in 2026.
For full show notes, check out www.TheOpsAuthority.com/podcast/294
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