275. Should You Scale an Agency or Remain a Solopreneur with Annie Hillman

In this episode of the Ops Authority Podcast, I'm giving you a behind-the-scenes look at the path to becoming the DOO here at the Ops Authority. I’m sharing the entire four-year journey of Alex, our newly promoted Director of Operations. From her start as my first full-time hire to now leading our matrix team and mastering financial strategy, this episode gives you the real story of what it looks like to grow from implementation to strategic leadership inside a company. This is a must-listen for anyone curious about the evolution of the DOO role and how to cultivate leadership from within.   For full show notes, check out www.TheOpsAuthority.com/podcast/282 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the leap from free to paid work. Two experienced operators. One mission: to help you get clearer and more strategic in how you work, serve, and grow.   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/281 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network    

Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I’m joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We’re breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers without overcomplicating things. If you’ve ever felt stuck trying to articulate what you do or unsure which visibility tactic to choose, this one’s packed with clarity and direction. Get ready to take some notes, friend!   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/280 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Inside this episode of The Ops Authority Podcast, I’m diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people’s businesses, and they’re facing challenges you may be navigating too. I walk you through how I’m coaching them, including how to overcome imposter syndrome when landing your biggest client yet and how to bring stability to unpredictable financials in an agency model. If you’re an operator who wants real insight into the mindset, strategy, and support needed to keep growing, this episode is just for you. For full show notes, check out  www.TheOpsAuthority.com/podcast/279 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions?  I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for women in leadership, and her entrepreneurial spirit that led her to pursue the DOO Certification. Tune in to hear how Megan leveraged her experience to build a thriving consulting business and how the DOO Certification was the missing link in her next best professional chapter. Connect with Megan: Website: http://apostolicfruit.com Instagram: https://www.instagram.com/apostolic_fruit/   For full show notes, check out www.TheOpsAuthority.com/podcast/278 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

 In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I’m reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designing meaningful fringe benefits that actually matter, I’m giving you the full playbook for cultivating a remote team that sticks around and thrives. Whether you're building a team for the first time or reevaluating your leadership approach, this episode is full of insights to support your journey. For full show notes, check out www.TheOpsAuthority.com/podcast/277 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I’m joined by AnnMarie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don’t require a complete overhaul. We’re diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you’ve been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose   For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority podcast, I’m joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn’t work, what finally did, and what you can do to make the smartest, most profitable decision for your own path.   Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/   For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You’re not alone. In this episode of The Ops Authority Podcast, I’m sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we’re tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator.   Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions   For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ever feel like you’re shouting into the void, hoping your dream clients will magically appear? You’re not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create impactful connections, and build a strategy that works for your unique strengths. This episode is your go-to guide for client success. Get ready for real talk, real strategies, and real results. Connect with Nikki: Website: https://nikkinash.co Instagram: https://instagram.com/nikkinashofficial Facebook: https://www.facebook.com/NashNikki   For full show notes, check out www.TheOpsAuthority.com/podcast/273 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network