Customer Support Really Pays Off

Welcome to the Lending Buzz, the podcast that gives you the latest news, trends, insights and strategies to help you grow your business. First up, in The My Take Section, I share insights about two very exciting initiatives going on at PROGRESS in Lending. From there, in The Spotlight Section, Special Guest Tim Nguyen, the CEO & Co-Founder at BeSmartee, discusses the digital transformation that he is making possible at the point of sale. Check out the conversation here …

First up, in The My Take Section, I share insights about what I learned from various sources about what we can expect in 2024. From there, in The Spotlight Section, Special Guest Spencer Dusebout, the Founder and CEO at Aidium, discusses the automated mortgage marketing strategy that will get you the biggest return. Check out the conversation here …

First up, in The My Take Section, I share insights about what I learned from Tavant about what technology lenders really need to thrive today.   From there, in The Spotlight Section, Special Guest Matthew VanFossen, CMB, CEO of Absolute Home Mortgage Corporation, discusses the technology needed to empower every loan officer to be successful in any mortgage market.   Check out the conversation here …

First up, in The My Take Section, I share insights about a new initiative at the MBA that will help lenders turn not-so-great borrowers into homebuyers. From there, in The Spotlight Section, Special Guest, Darshana Shetty, VP, Product Analytics & Design at Truv, discusses how technology can help you verify everything you need to know about every borrower. Check out the conversation here …

First up, in The My Take Section, I share insights about the upcoming 13th Annual ENGAGE Event. From there, in The Spotlight Section, Special Guest, Louis Zitting, CEO of MonitorBase, discusses how mortgage professionals can use their database to thrive in a very tight mortgage market. Check out the conversation here …

First up, in The My Take Section, I share insights about what it means to be a true lending luminary these days. From there, in The Spotlight Section, Special Guest, FormFree Founder and CEO Brent Chandler discusses his mission to decentralize and democratize the way consumers and lenders understand ability to pay. Also, at the end of the interview he’ll give you the scoop on what’s next for FormFree. Check out the conversation here …

First up, in The My Take Section, I share insights about thought leadership that I learned from a conversation with Aaron King, the CEO of Snapdocs—a digital loan closing platform for mortgages. From there, in The Spotlight Section, Special Guest, Linda Penttila, the Senior Director of Client Support and she leads the Support Teams for Constellation Mortgage Solutions, ReverseVision, and Axacore, discusses the value of offering great customer support. Check out the conversation here:

First up, in The My Take Section, I share my thoughts on how to get the most out of upcoming industry conferences. From there, in The Spotlight Section, Special Guest, Lynnette Nuese, Director of Sales at Constellation Mortgage Solutions, discusses key insights on what sets one LOS apart from another. Check out the conversation here ...

First up, in The My Take Section, I share what the mortgage technology community should really learn from what Mortgage Cadence is doing. From there, in The Spotlight Section, Special Guest, Scott Mills, Principal, President at The William Mills Agency, discusses key insights from the 2023 Bankers As Buyers Report that every lending professional needs to know. Check out the conversation here:

First up, in The My Take Section, I share what the mortgage technology community should really learn from what Mortgage Cadence is doing. From there, in The Spotlight Section, Special Guest, Scott Mills, Principal, President at The William Mills Agency, discusses key insights from the 2023 Bankers As Buyers Report that every lending professional needs to know. Check out the conversation here: