WARRANY.. TECH SIDE

This week we have a guest on the show. We finally got Jim Dettore on the show. The master himself! We find out more about what he does (for those that don't know him). We dive into the industry and just talk about issues and just hang out and have a good time...

This week we talk about dealing with customers. We talk about what you can get away with and what you can't. We also entertain the "what if you just give angry customers what they want and take the argument out of it".

Today we talk about one of the most frustrating things in the wrenching world.... dealing with people that done share the same sence of urgency .. we talk about why it happens, each perspective and how to help avoid it. Then we take it one step further and see what could be. How being aware and learning how to use metaphorical tools to make repairs that can fix multiple problems for everyone.. take a listen!

Happy new year! This week we talk about some updates with the podcast. We touch on the ATC competition. Then we take a dive into Cummins insite and the most over looked information, warranty clames, clarify some nomenclature and try and help with the most common issues from a dealers stand point.

This week we celebrate our 1 year of podcasting! We talk about the strides we made and small goals for the future. Our topic for today we talk about the "shade" that mechanics and technicians throw on one another. We touch on some reasons and try and figure out why some thing they can trow rocks from there glass house

This week we talk about some of the hard lessons that come with buying the "first machine". We go into the most common mistakes. Greed and how much money it will cost you in the long run. I try to help with some simple steps and advice to help you avoid what could be a business ending hard lesson.

Today we talk about working on machines in the field. As a field tech or a mobile tech for have to be able to get the customer up and going. But your best solution may not always be the best. we weigh out different factors that affect that decision . We also talk about growing your arsenal and how it will improve company and customer confidents and relations..

Today we talk about warranty from the tech side. why more techs are doing less when its so easy to do more. coast to costumer happiness... if you can get the customer up at no charge to them and make money wile doing it. why wouldn't you?....

This week we look at the "New Generation" and give them some help. We narrowed down 5 key traits that will help anyone and give you a running start in your next blue collar job. Some one had to say it.. I guess it can be me!

This week we go the EPA's favorite topic..... Deleting machines! we talk about what it is and why it gets done. Mostly talk about the difference between the trucks you see driving down the road and the machines digging dirt. we discuss the pros and cons and why it isn't as beneficial as you think it is.