Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs

What is Extended Reality? How does it encompass Augmented Reality and Virtual Reality? How is the public sector and government services leveraging AR/VR technology? What does the future hold for Extended Reality? Join host Michael Keegan on a Special Conversation with Authors Edition as he explores these questions and more with Annie Eaton author of […]

What is the U.S. Department of the Navy doing to field weapons, systems, and platforms that give it a technological edge over adversaries? How has the Navy’s acquisition strategy evolved in recent years to better meet the needs of modern warfare and technological advancements? What is the U.S. Navy doing to modernize its fleet assets […]

What is the current state of AI in Defense. What role does industry play in maturing its application and deployment? How can AI power Decision Advantage for the U.S. and its Allies? What can we learn from the SPADE Defense Conference 2024? Join host Michael J Keegan for a Special Edition of The Business of […]

How do we balance the age-old battles between expertise and accountability in government? What is the role of experts in governance? Why have the challenges of bureaucratic capacity and control become far greater in the twenty-first century? Join host Michael Keegan as he explores these questions and more with Professor Don Kettl, author of EXPERTS […]

What is the technology strategy for the U.S. Defense Intelligence Agency? How is it leveraging emerging technologies like AI and GenAI to meet its mission? What technology advances DIA’s decision advantage? Join host Michael J. Keegan as he explores these questions and more with Ramesh Menon, chief technology officer and chief artificial intelligence officer at […]

What is the digital strategy for the Centers for Medicare & Medicaid Services? How does CMS use of Open Source software across the its enterprise? What does the future hold digital transformation at CMS? Join host Michael J. Keegan as he explores these questions and more with Andrea Fletcher, Chief Digital Strategy Officer and Director […]

What is the IT strategy for the International Trade Administration (ITA)? How is ITA modernizing and securing its technology infrastructure? What does the future hold for IT at the International Trade Administration? Join host Michael J Keegan as he explores these questions and more with guest Gerald Caron, Chief Information Officer at ITA within the […]

What is the mission of the DoD’s Chief Digital and Artificial Intelligence Office? What is the Tradewinds Marketplace? How do Tradewinds acquisitions differ from traditional acquisitions? What does the future for the Tradewinds Marketplace at DOD? Join host Michael J Keegan as he explores these questions and more with Bonnie Evangelista, acting deputy chief digital […]

How can the U.S. federal government rebuild its digital capabilities and truly transform how government does business? What is the difference between learning while doing and learning by doing? How can government agencies become more adaptive and thrive on disruption. Join host Michael Keegan as he explores these questions and more with thought leaders interviewed […]

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. Listen to the […]