Spotless Spaces: How the American Museum of Natural History Sets the Standard for Clean

What does it take to maintain a world-class facility that welcomes millions of visitors each year—without missing a beat on cleanliness?

In this conversation, ISSA Media Director Jeff Cross visits with Michael Freshour, the Facility Manager at the American Museum of Natural History in New York to discuss what it means to deliver excellence at scale. Freshour’s team was recognized with the Tork Think Ahead Facility Excellence Award, part of ISSA’s Spotless Spaces program, honoring organizations that set the standard for cleanliness, consistency, and operational performance.

With daily traffic ranging from 10,000 to 30,000 visitors—and nearly 5 million annually—the stakes are high. Freshour shares how his team balances heavy foot traffic, after-hours events, and the preservation of a historic, iconic facility, all while ensuring a seamless experience for every guest who walks through the doors.

At the core of their success is a commitment to continuous training. From an intensive onboarding program to ongoing development throughout an employee’s first year and beyond, Freshour explains how consistency, professionalism, and attention to detail are built into the culture—not left to chance.

He also highlights the importance of pride and purpose. When teams understand the significance of the space they maintain—and the impact they have on each visitor’s experience—they elevate their work from routine to meaningful.

For facility managers looking to raise their standards, this conversation offers a clear takeaway: Invest in your people, stay consistent in your processes, and never lose sight of the experience you’re delivering.

Learn more here: https://www.issa.com/spotless-spaces/american_museum_of_natural_history/

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