How to handle a complaint?

Are you an Esthetician or Esthetician student looking for answers to questions about our industry? I am offering a mentorship program for anyone wanting guidance. Hi I’m Michelle your Fairy Godmother Esthi. I have been practicing for over 20 years. I started my career in Vancouver, Canada and then moved to US. I had the opportunity to work overseas in Asia and Dubai. I am back now in the US running my own Facial Studio. I am a Dermascope Ambassador and contributor to the magazine. I will help guide you and answer any questions you may have about being an Esthi! Mentors are important in our industry and let me be yours. Go to www.myskinbymichelle.com for details and to sign up for your one hour zoom with me.

Getting back to your clients is so important in keeping your clients in today’s competitive world. You need to get feedback in order to grow and learn where you can improve as an Esthetician.

I just had Botox go wrong and the Doctor did not handle my complaint. How you handle an unhappy customer can impact your business.

I never thought I would get skin cancer, twice!

My passion for being an Esthetician and why I thought I had to do every aspect of being an Esthetician. Find your Niche. Do what you love.

A brief intro to why I became an Esthetician. Way back when I lived in Vancouver, Canada.