The Digital Member Experience Master

Amanda Estiverne, VP of Global Strategic Partnerships for Money 20/20, discusses the global conference company's foray into credit union-specific content, which debuted at Money 20/20 Las Vegas last month.  Also, as we journey into cozy inside weather, it's time for another edition of the Shared Accounts with CU Times bookclub.

Step into the CU Times newsroom for a discussion with Senior Reporters Peter Strozniak and Jim DuPlessis about one of the biggest fraud scandals the industry has ever seen.

Inclusiv President/CEO Cathie Mahon discusses the ongoing grants lawsuit, uncertainty surrounding CDFI funding and what’s ahead for community development credit unions.  Also, we put some wood paneling on the podcast studio walls and turn it into a rumpus room as Michael breaks out a parlor game, this one titled “Most Likely”. 

Lumin Digital COO Lisa Daniels helps credit union leaders nail the digital banking experience that keeps members loyal, including during the critical days of a merger transition. Also, Michael once again spies on Natasha and Producer Zach under the pretenses of his game "Hey, Whatchu Been Googling?"

Fiserv SVP Ahon Sarkar gets into the core system weeds as part of a lively discussion that covers the company's new agentOS system, member trust and the concept of AI consciousness.   Also Michael puts Natasha and Producer Zach on the spot with his new game, "Hey, What Are the Last Three Things You've Googled?"

One year into the launch of Fuel Solutions, which is essentially a CUSO for credit union leagues, Executive Director Stephen Nelson catches us up on the venture’s evolution to date and future plans.  Also, Michael plays a game of credit union over/under with Natasha and Producer Zach. 

Velera SVP Jeremiah Lotz says the company's new Atmos ecosystem aims to simplify analytics, improve member experiences and help credit union leaders make faster decisions.  Also we're back to the 90's as Natasha regales Michael and Producer Zach with some of her favorite childhood parody humor.

Jeremy Empol, who brings deep roots in advocacy and government affairs paired with a passion for the CU mission, discusses his return to the state associations and priorities for the months ahead. Also, Natasha breaks out her old teen magazines to get to the bottom of the important issues, namely, is Michael the life of the party? And are Producer Zach's BFFs bad news?

Raddon’s Bill Handel says younger consumers are gravitating toward big banks and fintechs, while AI and operational efficiency will shape the future of credit unions. And following some moves and major life changes, Michael pauses to check in with Natasha and Producer Zach.

Carrie Foran Sepulveda, VP of Fraud and Physical Security at Navy Federal, talks romance scams and other top fraud threats facing credit unions today. Also, Michael plays a game with Natasha and Producer Zach he invented based on things he's Googled on a plane, titled "Top Five What??!"