EP. 05 - Customer Experience and Product Sales

On this episode we talk about getting out from behind the chair and what does that look like for stylist. We also talk about how we can turn client conversations into positive situations for your career.

Phillip & Alicia talk about moving into Phase 3 of reopening Florida and what the means for the hair world. Respect and patience are crucial in this time.

John Gatto joins us in this episode to talk about the importance of giving the clients a memorable experience and making sure that hair experience continues on even after the first wash.

There are a few rules you should live by to make sure that you meet all of your goals. In this episode,  you'll learn about the importance of delegation and how to survive and thrive in the hair industry even if you don't live in New York or Los Angeles.

Working in a salon with a handful of hair influencers can be an ego boost but you have to always remain humble. Cockiness can ruin or even end your career. Special guest Chelsea Milligan talks to Phillip about her start in the industry and how she grew her brand so quickly. She also gives some insight on her favorite balayage techniques.

Coming back to work after the COVID-19 pandemic has been quite a change. A lot of new standards have been put in place to stay clean and safe and though all the new guidelines are necessary, it has definitely effected business in all industries but its not impossible to get back into the pre-COVID flow.

In this episode, we talk about the plans for this podcast. Our goal is to cover everything salon related.. everything from the controversial to everyday salon life to future trends. We also talk about assistants and apprentices who are new in the industry and what it takes for them to stand out and make a new for themselves.