Charging The Cancelation Fee - Upset Client Pt. 2

I'm opening a Booth Rental Salon and this is all new! It's no secret, I've been an independent stylist for more than half of my career. I've worked at both commission and booth rental salons. In the end, I really only ever felt like I fit in when I worked by myself or with an assistant in my Salon Suite. But things in a salon suite were kinda lonely. I always wished I had people around me who were ambitious and inspiring. I opened Lumiere House last year as an education & rental space that I could use as a corporate office also. A month or so ago I had an idea. What if I could create a space and build a team of independent stylists?Fast forward to now and I am working toward just that. In this episode I will be sharing my vision, what I am doing to work toward that vision and where I am at currently. If you would like to see my salon's journey, Follow us on Instagram at www.instagram.com/lumiere.houseOr visit our website www.thelumierehouse.com

“I have had a difficult year booth renting. (boundary issues with owner/stylist) And just not making / putting myself out there enough on my end. My lease is up and I have no idea where to go from here. I never made enough $$$ while booth renting, but didn’t work hard at marketing either. Salon suites jump up over double what I used to pay, and I hardly made that. Any advise. booth rent another salon? Say a prayer and go for the suite?”-AnonymousRemember these 4 things and you will go places in your career:Consistency beats talentConsistency beats moneyConsistency beats experienceConsistency beats fearNow let's talk about it more in this episode. 

How do you find a mentor in 2022? That is a question many stylists ask and I am here to help you find your first or next mentor. 

Are you seriously struggling with finding inspiration to create reels? Then this episode is for you! In this episode, I will give you my simple, step by step routine that will help you through your reel creation process. Instagram has been taken over with short videos and pictures have been completely pushed to the side. They have had less and less traction and reach on the social media giant we know and love. But with great change, comes great reward. Enjoy the episode!

We always hear about how we should make the client experience incredible in order to keep them coming back, but what about your experience?Why do stylists struggle with burnout throughout their career? Why do they allow clients to schedule who aren't their dream client? Why don't we value our experience just as much as the client's?In this episode I am going to break it down and give to heart to heart advice that you really need today. JOIN MY FREE CLASS: How To Build A Higher Paying ClienteleLink: https://kristenlumiere.mykajabi.com/How-To-Build-A-Higher-Paying-Clientele-Webinar

After listening to Episode 15: Charging The Cancelation Fee - Upset Client Pt. 1, you have a great foundation to navigating that sticky situation. Now it's time to take a deeper look into your cancelation policy. The outline needs to be solid. That way there are no misunderstandings on the client side. This episode will help you iron out your cancelation policy's foundation.Check out the episode I did on Phorest FM!Kristen Lumiere on Navigating Sticky Situations & Breaking Up With Salon Clients

Tell me if this has ever happened to you before: You have a client read and sign your cancelation policy, they schedule an appointment and then don't show up or cancel within the cancelation period (let's say they cancel 10 hours before their appointment).  You notify them that their will be a cancelation fee (because they breached your policy). You tell them the fee and then…they aren't happy. They give you pushback on your policy, now what do you do? If this is something that has happened, or you are afraid of happening to you then you aren't alone (trust me, you are never alone).  This episode is all about that sticky situation.Check out the episode I did on Phorest FM!Kristen Lumiere on Navigating Sticky Situations & Breaking Up With Salon Clients

It's tax time...and maybe you were hoping for a return this year. Instead of getting money back, you receive a bill saying you owe some money. You aren't alone. Stylists who own their own business have to face these types of situations. I know I have. This year I was prepared, and in this episode I am going to teach you exactly what you need to be doing so you can be prepared too. 

How I changed my life from living to work to working to live, in a episode quickie (who doesn't love a good quickie?)

My professional journey through the industry. Transitioning from a hobby stylist who didn't take their job very seriously, to a 6+ figure stylist working just 3 days a week. Ambition is my middle name, and this is how I keep that fire alive.Part 2 of 2.