An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm Dawes. Their discussion delved into the essence of leadership in the public sector, highlighting skills that go beyond mere management. Malcolm Dawes, Managing Director, dta WORLDWIDE. For more great insights head to www.PublicSectorNetwork.co  

In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions that can greatly enhance service delivery. Carmine Mastrantone, Design research Leader & Mentor. For more great insights head to www.PublicSectorNetwork.co  

Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and technology through effective integration strategies and promoting data literacy.   Chris Burroughs, Director Data Protection and Governance, Commonwealth of Virginia, Office of the Secretary of Administration, Office of Data Governance and Analytics Ravi Padma, Chief Technology Officer, Virginia Department of Veterans Services Alex DerHovhannessian, Senior Vice President, Voyatek Moderator: Bill Greeves, Industry Advisor for State and Local Government, SAP   For more great insights head to www.PublicSectorNetwork.co  

Cyber security is a highly regulated, complex mission. Collaboration among global alliances is an opportunity for Australia to learn from wrong-turns and become a fast-follower. Tune in to this week's episode where Helge Janicke, the Deputy CEO and Research Director for the Cyber Security Cooperative Research Centre, shares how distinct types of collaboration enables both operational updates and strategic policy alignment as well as how to keep up to date with the rapid changes in technology. Helge Janicke, Deputy CEO/Research Director, Cyber Security Cooperative Research Centre. For more great insights head to www.PublicSectorNetwork.co

Over 1 million Queenslanders don't have access to connectivity either through a lack of resources or education. Digital inclusion has played a critical role in improving Queensland's development and economic outcomes. Tune in to this week's episode where Chris McLaren, the Queensland Government Chief Customer and Digital Officer delivers a case study in inclusive growth that benefits all citizens - a philosophy for government servicing that is paving the way government is responding to the state's needs, including a world-first first-nations digital services program. Chris McLaren, Queensland Government Chief Customer and Digital Officer For more great insights head to www.PublicSectorNetwork.co  

In this panel, three Manitoba public sector executives discussed the current state of digital transformation in Manitoba's public sector. They also highlighted success stories involving AI and Machine Learning, Blockchain, and IoT, etc. The panel also examined the key tech trends shaping the public sector, focusing on the opportunities these technologies present and the challenges faced in their adoption. Jeremy Read, CEO, The University of Winnipeg Beverlie Stuart, Vice President, Business and Organizational Development, Manitoba Institute of Trades and Technology Diane Burelle, Equity, Diversity & Inclusion Coordinator, City of Winnipeg. For more great insights head to www.PublicSectorNetwork.co  

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne’s culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.  Richard Hodge, Director, Innovation & Service Experience, Magistrates’ Court of Victoria For more great insights head to www.PublicSectorNetwork.co    

How can organizations build an agile, diverse workforce in the age of AI and automation? This episode tackles that pressing question with Shakira Naraine, Chief People Officer of the Toronto Transit Commission. Shakira delves into practical strategies for implementing successful remote work policies, leveraging AI to enhance workforce capabilities, and fostering genuine inclusivity in government organizations. She shares real-world examples from the TTC's initiatives, including their innovative mentorship program and AI-assisted recruitment process. Tune in to discover how modern leaders are balancing technological advancement with human-centered policies to create adaptable, equitable workplaces. Shakira Naraine, Chief People Officer, Toronto Transit Commission For more great insights head to www.PublicSectorNetwork.co  

Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and development, technological innovation, collaborative partnerships, agility and flexibility, accountability and transparency, diversity inclusion, and performance measurement and improvement. Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg. For more great insights head to www.PublicSectorNetwork.co  

Over the next ten years, automation is expected to affect half of Canadians’ jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario Ministry of Labour, Training and Skills Development, explores the profound impact of automation on the future of work. Simone discusses how the adoption of automation is transforming workplaces and changing the skills required for workers, highlighting the need for workers to upgrade their skills or acquire new ones to adapt to these changes. Tune in to learn about the strategies and actions being taken by Ontario’s Ministry of Labour to ensure a smooth transition for both employers and employees in navigating this digital transformation. Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division (Employment), Ontario Ministry of Labour, Training and Skills Development   For more great insights head to www.PublicSectorNetwork.co