Most people never think about uptime until something stops working.
In this episode of Power Onward, Kim talks with Erica and Robert about what it takes to keep critical operations running across the globe. From hospitals and mines to data centers and offshore platforms, they explain how service teams, predictive technology, and local expertise help customers stay online when the stakes are high.
The conversation explores how Cummins blends global standards with regional flexibility, why AI is helping technicians move faster, and what customers really expect when downtime becomes unavoidable. Erica and Robert also share how field experience shapes everything from engineering decisions to customer response times.
In this episode, you’ll learn:
- How predictive maintenance helps customers avoid costly downtime
- Why local expertise matters across global service operations
- How AI supports technicians without replacing human experience
Additional Resources:
Interested in learning more? Subscribe to the [3-minute Power Up] to get breakthrough stories and the latest innovations in power technology delivered straight to your inbox: https://www.cummins.com/news/podcast#subscribe
Dive into the conversation:
(00:00) This is Power Onward
(00:13) Why uptime matters across critical industries
(01:00) From vendor to a trusted partner
(02:37) Service experiences shape long-term customer trust
(03:34) Predictive analytics and preventing downtime
(05:25) Consistent support across 190 countries
(07:31) Balancing global standards with local customer needs
(10:20) Field experience changes how teams support customers
(12:29) How AI is improving troubleshooting and service response
(15:15) Addressing fears around AI in the workplace
(17:28) Why people remain Cummins’ biggest advantage
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