Stories & Smiles Across Miles: Hand-Delivering The Client Experience Awards 2024 (Part 1)

[302] The Client Experience Award is an annual celebration of salons, clinics, and spas that consistently go above and beyond to deliver exceptional services and unforgettable experiences. More precisely, it recognizes the Phorest salons that have reached and maintained a specific criteria for ratings and reviews from their clients. This year—and for the first time—the Phorest team hit the road to personally celebrate with these award-winning salons in Ireland, the UK, USA, Canada, Australia, Finland, Germany, and beyond. We were honored to share these special moments and proud to celebrate their dedication to client care. To us, it was more than handing over an award. It was about connecting with our community, hearing their stories, and even offering ad-hoc support where needed! Featured in this episode: Ronan Perceval, Sarah Russell, Sian Gray, Helen Devenney, Rich Cullen, Abba Studio & Hair Boutique, The Curly Red Head Links: Learn more about the Client Experience Awards 2024: https://shorturl.at/iw0vA Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[301] The Client Experience Award is an annual celebration of salons, clinics, and spas that consistently go above and beyond to deliver exceptional services and unforgettable experiences. More precisely, it recognizes the Phorest salons that have reached and maintained a specific criteria for ratings and reviews from their clients. This year—and for the first time—the Phorest team hit the road to personally celebrate with these award-winning salons in Ireland, the UK, USA, Canada, Australia, Finland, Germany, and beyond. We were honored to share these special moments and proud to celebrate their dedication to client care. To us, it was more than handing over an award. It was about connecting with our community, hearing their stories, and even offering ad-hoc support where needed! Featured in this episode: Ronan Perceval, Shauna Grace, Hairtech Coiffure, You Derma Ltd, Salon Bliss Links: Learn more about the Client Experience Awards 2024: https://shorturl.at/iw0vA Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[300] For many, hair loss due to chemotherapy is one of the most feared and traumatic side effects. Shockingly, according to HairToStay, 8% of women will decline potentially life-saving chemotherapy because of their fear of losing their hair. HairToStay is dedicated to changing that. As the first and only national (US) nonprofit organization dedicated to helping low-income cancer patients afford scalp cooling as well as subsidizing the treatment, HairToStay helps raise awareness, offer information and support patients considering the use of scalp cooling to prevent chemo-induced hair loss. And now, they’re turning up the volume on awareness with a series of exciting events for their scalp cooling subsidy program. From salons and haircare brands to everyday supporters, they’re counting on the entire community to rally behind this life-changing cause. Guests: Sydney Berry, Stacey Soble, Gayle Fulbright, Bethany Hornthal, Noah Warren, Sheri Rearick Links: Learn more about HairToStay: https://hairtostay.org/ Learn more about Gayle Fulbright and Headlines the Salon: https://www.headlinesthesalon.com/ Salon Today, Business Ideas for Salon Owners & Managers: https://www.salontoday.com/ Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[299] If teaching is a skill, then teaching can be taught. And that's exactly what teacher training specialist Chris Moody (@chrismoodyhair) explores on this episode rerun. Sharing his passion for creating relevant, meaningful, and energizing learning experiences, we discuss the vital role educators play in shaping minds, how we can and need to move beyond traditional teaching methods when it comes to adult education and how to create learning experiences that truly inspire and help learners thrive. This conversation was originally released in March 2020 as part of Season 4. Links: Learn more about Chris Moody and his teaching offerings: https://www.chrismoody.co.uk/ Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[298] Ever wondered which leadership style best matches your personality? Or how to lead effectively without formal management training? In the second part of the conversation with Valerie Delforge (International Business Strategy Consultant & Author), we shift our focus to the consequences and solutions to micromanagement. More specifically, through sharing anecdotes from our own default leadership styles, we unpack the strengths and challenges associated with six main leadership profiles, explore the softer skills that build resilient leaders and provide actionable strategies to create healthier, more efficient business environments. Parts of this conversation were originally released in December 2016 and October 2017 as part of Season 1. Links: Learn more about The Delforge Group Purchase Valerie Delforge's Book, "I'd Rather Do It Myself: From Micromanagement to Leadership" Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[297] Drawing from themes already being discussed at the Salon Owners Summit nearly eight years ago, this part-catch-up-part-rerun episode explores the rise of micromanagement and what we can do about it. Reconnecting with Valerie Delforge (International Business Strategy Consultant & Author) on the podcast for the first time since 2017, we spend this first part of the conversation defining micromanagement, exploring the psychological aspects of controlling behaviors and reflecting on the pandemic's impacts on salon management, all the while sprinkling in personal stories and anecdotes. Parts of this conversation were originally released in December 2016 and October 2017 as part of Season 1. Links: Learn more about The Delforge Group Purchase Valerie Delforge's Book, "I'd Rather Do It Myself: From Micromanagement to Leadership" Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[296] Most salon professionals say they would like their business to be more sustainable. So, how might we, collectively, move toward more sustainable hair and beauty practices? On day two of the Salon Owners Summit 2024, Fry Taylor from Green Salon Collective (@greensaloncollective) and Dr. Denise Baden, Professor of Sustainable Business at the University of Southampton, hosted a workshop explaining just that. Tune in as we revisit the workshop's main points and interweave it all with segments from each their past appearances on the PhorestFM podcast. Parts of this conversation were originally released in July 2019 and November 2021, as part of Season 3 and 5. Links: Learn more about Eco Hair and Beauty (UK & Ireland) Learn more about the Green Salon Collective (UK & Ireland) Learn more about The Green Beauty Community (USA) Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[295] As we near the end of our rerun series, this episode challenges the idea that happiness is a destination. With this conversation, happiness researcher Dr Gillian Mandich (@drgillianmandich) seeks to reframe our concept of happiness, understand the science behind joy, share practical strategies for building our "happiness muscle", and explain why embracing our entire emotional spectrum is so important. Join us as we explore the many dimensions of happiness, beginning with the idea that we need to cultivate it daily through small moments of joy. This conversation was originally released in December 2021 as part of Season 5. Links: Learn more about The International Happiness Institute of Health Science Research: https://www.internationalhappinessinstitute.com Learn more about Dr Gillian Mandich: https://www.gillianmandich.com/about Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[294] Have you ever felt the life-changing impact of a mentor's guidance, wondered how to go from mastering individual skills to becoming a mentor yourself, or what it would take for you to be able to work with an industry leader you've looked up to for years? In this episode, hear real-life professional stories highlighting the importance of empathy, cooperation, and building a community centred on mutual success. Then, discover how a viral video and a handwritten letter turned into a life-changing relationship for salon owner and educator Georgia Bell (@georgiabellhair). This conversation with Georgia Bell was originally released in October 2020 as part of Season 4. Links: Learn more about Society by Georgia Bell: https://www.societygeorgiabell.co.uk/ Listen to "Why I’m Not Afraid of Change!" featuring Georgia Bell on the How to Cut It podcast: https://howtocut.it/georgia-bell-hairdresser/ Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[293] What if failure was the key to your success? Whether you're a seasoned beauty pro or just starting out, Hunter Donia's (@hairbyhunty) experience of rebuilding a clientele after relocating to a new area underscores the importance of adaptability and continuous learning. In this episode, learn more about how and why, despite initial confidence and extensive efforts, putting the finger on what would work for him in this new city was slower and more discouraging than expected. This conversation with Hunter Donia was originally released in February 2022 as part of Season 6. Links: Learn more about Hunter Donia: https://www.hunterdonia.com/ Listen to The Modern Hairstylist Podcast: https://www.hunterdonia.com/podcast Click here to subscribe to the PhorestFM email newsletter: https://bit.ly/3WvQiI7 This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments. Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.