How ServiceNow is Building an AI-Powered Culture within HR

In this recent Next Practices Weekly session, Paulo Pisano, Chief People Officer at Booking.com, shares how one of the world’s largest travel platforms is revolutionizing its talent acquisition and management strategies using people analytics. Joining i4cp hosts Thomas Stone, Senior Research Analyst, and Lorrie Lykins, Managing Editor & VP of Research, Paulo discusses how the company refines employee experience, fosters a strong company culture, and implements a skills-based approach to workforce planning using analytics. in this session: People analytics in action: Discover how Booking.com uses data to inform talent strategies and manage its workforce across a global, hybrid environment. Strengthening culture with data: Learn how people analytics plays a key role in enhancing Booking.com’s employee experience and fostering a cohesive culture. A 360-degree view of employee experience: Understand how data insights shape talent management strategies and create a comprehensive view of employee engagement. Future-proofing talent strategies: Get practical advice from Paulo Pisano on integrating data analytics into your HR strategies to navigate shifting market demands. Don’t miss this session full of actionable insights from a leading global HR executive. To ensure open discussion, Next Practices Weekly events are exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

i4cp's Next Practices Weekly recently hosted an enlightening session with Zachry Corporation, a 2024 Next Practice Award finalist. The event featured insights from Zachry's Jason Westenskow, VP of Human Resources, Abel Esquivel Luna, HR Field Director, and Eli Embleton, Learning and Development Lead, who shared their innovative approach to overcoming language barriers within their organization. The conversation focused on Zachry Corporation's "FUNctional Spanish" program, an initiative designed to bridge the communication gap between English-speaking and Spanish-speaking employees. The program includes instructional videos, language partners, and immersive retreats aimed at building functional Spanish skills. The discussion highlighted the program's origins, its implementation, and its impact on creating a psychologically safe and inclusive environment for all employees. Key topics of discussion: Bridging the Language Gap: Zachary details how their "FUNctional Spanish" program addresses the communication barriers and aims to provide inclusivity and respect.  Dedication to Employee Engagement: With a focus on inclusion, Zachry has enabled employees from all language backgrounds to advance more easily, enhancing engagement and overall job satisfaction.  Making Cultural Integration a Priority: How incorporating cultural elements like games and traditions help foster a shared cultural experience, strengthening team cohesion and belonging.  Creating Safe Work Environments: Zachry shares examples of how improved communication reduces safety risks, highlighting how their programs contribute to fewer incidents and a safer workplace  This Next Practices Weekly session provided a comprehensive look at how Zachry Corporation's "FUNctional Spanish" program is driving inclusivity and engagement through innovative language training. By breaking down language barriers and creating a culture of belonging, Zachry has set a powerful example for other organizations. Don't miss future sessions of Next Practices Weekly to discover more groundbreaking strategies and insights. Register now to add the series and stay ahead of the curve with the latest insights from from industry leaders.

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted i4cp Senior Research Analyst Katheryn Brekken and i4cp Rob Cross, Senior Vice President of Research who shared key findings from their new research "The Team Network Effect™." Links to resources shared on the call: Upcoming i4cp virtual events i4cp's Next Practices Now conference Information on i4cp Membership i4cp Report (members only): The Team Network Effect™ i4cp Executive Brief (available to non-members): The Team Network Effect™ i4cp’s TNE Case Studies (members only): Roche, Oliver Wyman, & Microsoft i4cp’s TNE: Leaders Guide to Optimize 1:1 meeting (members only) i4cp’s TNE: Friday Rose: A Trust and Innovation Exercise (members only) Article on this research at HR Executive: What Workplace Teams Need and How HR Tech Can Help Connect with Rob Cross on LinkedIn Connect with Katheryn Brekken on LinkedIn

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone were joined by special guest RJ Milnor, Co-Chair of i4cp’s People Analytics Board, and Chief People Officer at Valuetainment. Links to resources shared on the call: Upcoming i4cp virtual events i4cp's Next Practices Now conference 2024 Conference Recordings (members only) Information on i4cp Membership i4cp’s new Team Network Effect report (full report for members only, non-members should download the executive brief) Connect with RJ Milnor on LinkedIn To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp VP of Advisory Services Marshall Bergmann and i4cp Senior Research Analyst Tom Stone were joined by special guests Dimitrios Smyrnios, former Chief Executive Officer; Scott Peterson, former EVP & CHRO; and Kari Ziemer, Chief Talent Officer and Vice President of Human Resources at Schwan’s Company. Links to resources shared on the call: Upcoming i4cp virtual events i4cp's Next Practices Now conference 2024 Conference Recordings (members only) Information on i4cp Membership i4cp’s new Team Network Effect report (full report for members only, non-members should download the executive brief) To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Director of Research Enablement Judy Albers and i4cp Senior Research Analyst Tom Stone were joined by special guest Matt Beane, Assistant Professor at the University of California, Santa Barbara, and author of the new book The Skill Code: How to Save Human Ability in an Age of Intelligent Machines. In today's tech-driven world, the crucial mentor-mentee relationship is at risk. As we strive to optimize productivity with AI and robotics, we are inadvertently distancing junior workers from seasoned experts across various industries. This growing gap is a multi-trillion-dollar problem that has largely been overlooked—until now. Links to resources shared on the call: Upcoming i4cp virtual events i4cp global events (APAC and EMEA) i4cp's Next Practices Now conference 2024 Conference Recordings (members only) Information on i4cp Membership i4cp’s new Team Network Effect report (full report for members only, non-members should download the executive brief) Matt Beane's book The Skill Code is available at Amazon and other booksellers The book website is www.theskillcodebook.com Follow Matt Beane on LinkedIn

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT.  On this week's call, i4cp's Creative Director Eric Davis, Director of Member Enablement Nina Holtsberry, and VP of Research Lorrie Lykins facilitated a conversation with special guest Christopher Bylone van Sandwyk, Global Head of Belonging; Inclusion, Diversity, Equity, & Accessibility at Krispy Kreme. Links to resources shared on the call: Upcoming i4cp virtual events i4cp’s Global Events (APAC & EMEA) - register here Information on i4cp Membership i4cp Article: Corporate Pride: What's Under Your Rainbow by Lorrie Lykins i4cp Survey Results: Employers and LGBTQ+ Legislation Krispy Kreme 2022 Responsibility Report Time Out Youth (get involved) To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Membership Director Nathaniel Hudson and i4cp Senior Research Analyst Tom Stone were joined by special guests Laurin Cathey, SVP and Chief Human Resources Officer; Greg Johnson,, Sr. HR Director, Talent & Strategy; and Jes Beck, Director of Org Development & Learning at Children’s Minnesota. View the video recording: https://www.i4cp.com/meetings/i4cp-s-2024-next-practices-weekly-may-30-2024 Links to resources shared on the call: Upcoming i4cp virtual events i4cp’s Global Events (APAC & EMEA) - register here Information on i4cp Membership i4cp’s new Team Network Effect report (full report for members, executive brief for others) Series of resources provided by i4cp for leaders from coaching expert Marshall Goldsmith I4cp experiential learning case studies: Shell and T-Mobile

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone were joined by special guest Rob Wellen, Managing Director, Data & AI, at BDO Digital. Links to resources shared on the call: Upcoming i4cp virtual events i4cp's Next Practices Now conference Information on i4cp Membership i4cp's AI resource collection (includes both member-only and public resources) To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.

The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Judy Albers, i4cp Director of Research Enablement, and i4cp Senior Research Analyst Tom Stone, were joined by special guest Brandon Roberts, Group Vice President of People Analytics and AI at ServiceNow. Links to resources shared on the call: Upcoming i4cp virtual events i4cp's Next Practices Now conference Information on i4cp Membership Resources from i4cp on Culture Renovation are available at https://culturerenovation.com Learn more about i4cp Advisory Services at https://www.i4cp.com/advisory i4cp's AI resource collection (includes both member-only and public resources)