🚨 Are car buyers becoming more unreasonable? Why follow-ups boost loyalty and more! (E58, S12)

Catch the big car retailing stories on Motor Trade Radio podcast, powered by Cazoo. Phil's on hols so Curtis is joined by friend of the pod Karl Davis, founder of Coachworks and industry consultant. Also Menable Moment from Stephen Whitton on AI in the workplace. ✅ Customer behaviour 'has got worse', reveals Car Dealer reader survey ✅ JudgeService finds 31% of car buyers don't get follow-up calls ✅ James Brearely on why car retailing now is "as good as it gets" ✅ EV values stabilise but dealers still exposed, says Cox Automotive ✅ Motorpoint finds customer awareness of EV running costs is low ✅ Athenea expands for the first time since rebranding

Catch the big car retailing stories and all the chatter that matters with Philip and Curtis on this week's Motor Trade Radio podcast, powered by Cazoo. This week we're joined for the first time by Mediahawk's Harry Bott for his exclusive analysis of how the Chinese brands performed in August. Also up for discussion… ☑️ New LCV registrations up in August, marking the fifth consecutive month of growth ☑️ JLR to cut 4,000 jobs over next two years ☑️ Flagship Land Rover dealership in Battersea becomes a flagship Omoda Jaecoo site ☑️ VW Group to retire Seat brand by 2029 and focus on Cupra #Automotive #AutomotiveNews #UsedCars Streaming now on your podcast feed or here ▶️

Catch the big car retailing stories with Curtis and Philip on this week's Motor Trade Radio podcast, powered by Cazoo. This week we're joined by two special guests! ➡️ Steve Young, CEO of Auto West London, chats about his September plate-change preparations and expectations. ➡️ Simon King, CEO of Autotech Group, talks about the workforce challenges facing workshops across the UK. This week's big headlines: ➡️ Increased availability of used EVs in August drives rise in ad views ➡️ Xpeng is to take direct UK control to step up dealer investment ➡️ Motorpoint lifts profit outlook for 2026 ➡️ Industry legend Mark Busby to leave Hendy Group this month Streaming now on your podcast feed or here ▶️

🎙️SEPTEMBER PLATE SPECIAL: Streaming now on the Motor Trade Radio podcast, powered by Cazoo. Curtis and Philip welcome back Steve Young, Managing Director of Auto West London, the Omoda and Jaecoo business in Chiswick and Executive Chairman of ICDP, the automotive retailing consultancy. It's the first week of September, so an ideal opportunity to discuss the 76-plate change with a retailer. Steve opened the all-new business 18 months ago, so we find out how he and his team prepared for September and what goes on behind the scenes to ensure customers receive the best possible plate-change experience. Also, we couldn't have Steve on without asking what he thinks about the ZEV Mandate consultation. Spoiler alert, he has plenty of views on the subject! Catch All the Chatter That Matters from Forecourt to Factory on Motor Trade Radio! #automotive

🚨WORKSHOP SPECIAL POD 🚨 We're delighted to welcome Autotech Group CEO Simon King to the Motor Trade Radio podcast for our latest Supplier Special, powered by Cazoo. One of the main themes Simon shares with Curtis and Philip in this episode is his view that, as a sector, we may be focusing too much on the technician shortage and not enough on how we make the best use of the skilled people already in the industry. Simon discusses why recruiting more technicians is only part of the solution, and the significant potential to unlock workshop capacity by reducing skilled technician time lost to administration, inefficient processes, technical support and other non-productive tasks. He also explores the wider workforce challenge – from attracting and retaining talent and developing the increasingly diverse skills technicians need to the role AI and technology can play in improving workshop productivity. Founded in 2010, Autotech Group is an automotive industry specialist helping businesses address workforce challenges, develop skills and improve workshop productivity. Clients include AM100 franchised groups, independent dealers, independent workshops and public-sector organisations across the UK. Available now on your podcast feed or listen here ▶️

BANK HOLIDAY WEEKEND POD Ahead of the September plate-change, catch up with the big car retailing stories from factory to forecourt with Philip and Curtis on this week's Motor Trade Radio podcast, powered by Cazoo. We're joined this week by Brego's Rupert Pontin, with his exclusive sneak preview of August's trade value trends. Plus, industry guru Ian Godbold shares his latest Motor Trade Radio Top Tip. This month he looks at how dealers can make marketable stock the new automotive KPI. Headlines this week include: ➡️ SMMT chief Mike Hawes warns the ZEV Mandate could destroy EV residual values ➡️ Warranty giant Car Care Plan is being acquired by ANV Group, the US-based investors ➡️Brindley Group opens the first Lepas dealership in the UK ➡️ BMW insists German agency delay will not derail UK rollout #Automotive #AutomotiveNews #UsedCars #EVs #UKAuto #CarRetail #Motors #Podcast Streaming now on your podcast feed or here ▶️

⚠️ TRADE VALUES SPECIAL ⚠️ We've got the full lowdown of August's trade values from Brego on the Motor Trade Radio podcast, powered by Cazoo. We're joined by Rupert Pontin, Brego's Head of Insight & Communication, for an exclusive preview of the month's key trends. Talking points include: 💡 Headline used car trade price trends 💡Trade price trends by segment, age and fuel type 💡 Price trends across new entrant Chinese brands, as more enter the market 💡 Fast selling used cars of the month Plus #AllTheChatterThatMatters with Philip and Curtis on Motor Trade Radio. #automotive #usedcars #BEVs #EVs

Catch the big stories from factory to forecourt with Curtis and Philip on this week's Motor Trade Radio podcast, powered by Cazoo. The much-mooted ZEV mandate consultation has been launched: Vertu boss Robert Forrester shares his views 🎙️ Pinewood.AI's proposed acquisition has been recommended for approval 🎙️ Mitsubishi's return to the UK has gathered momentum with the announcement of 24 dealer appointments, more than doubling its footprint 🎙️ JudgeService announces the top performing OEMs for brand loyalty 🎙️ Arnold Clark completes the takeover of a long-standing family-run dealership in Glasgow 🎙️ Chinese automaker Chery to open UK R&D centre in Bedfordshire #Automotive #AutomotiveNews #UsedCars #EVs #UKAuto #CarRetail #Motors #Podcast Streaming now on your podcast feed or here ▶️

⚠️ BONUS EPISODE: Vertu CEO Robert Forrester joins Philip and Curtis on the Motor Trade Radio podcast, powered by Cazoo, to chat about the latest developments around the ZEV Mandate. Plus his thoughts on the September plate-change. Last Friday, Prime Minister Andy Burnham's new administration confirmed it had brought forward the review of the ZEV Mandate, which was expected next year, and had started a consultation on whether to soften targets for EV sales, acknowledging that the government's targets are not being met. Robert's not a fan of the ZEV Mandate, and as a key stakeholder, he has plenty to say about what needs to be done, making this an unmissable episode. Talking points include: ✅ How the ZEV Mandate has impacted the sales of new cars and vans ✅ His views on what needs to be changed to the ZEV Mandate ✅ How immovable is the ban on new ICE sales in 2030? Is there any leeway to move to 2035? ✅ How hopeful is he that the Government is listening? ✅ PLUS: How Vertu Motors is preparing for the September plate-change and its 20th anniversary! #automotive

Catch the big car retailing stories with Curtis and Philip on this week's Motor Trade Radio podcast, powered by Cazoo. Plus, our mental wealth guru [M]enable's Stephen Whitton on balancing recovery and preparation in August, ahead of the September plate-change. ➡️ Are we about to see a U-Turn on the ZEV Mandate? ➡️ Used car market up in Q2, strong quarter for EV transactions ➡️ New car finance sales drives strong first-half performance ➡️ Dealers in the South of England face heatwave car washing ban ➡️ Are the online details about your business up to date? #Automotive #AutomotiveNews #UsedCars #EVs #UKAuto #CarRetail #Motors #Podcast Streaming now on your podcast feed or here ▶️