Building Confident & Capable Teams | Episode 26

What do pilots, elite athletes, and veterinary professionals have in common? In this fascinating episode, Jack Peploe sits down with Dan Tipney, co-founder of VetLed and former airline pilot and GB rower, to explore how human factors - originating in aviation and healthcare - can transform veterinary practice. From improving patient safety and team communication to tackling burnout and shifting workplace culture, they dive deep into how veterinary teams can build systems that support performance and wellbeing. Whether you're a vet, nurse, manager, or student, this episode is packed with insights on designing a more resilient and sustainable future in veterinary medicine.

Want to know how Domino’s and Amazon can inspire your vet practice? Louise Cooke breaks down game-changing marketing strategies that put clients first, help you build a local brand that truly connects, and transform how your team shows up every day. If you’re ready to stand out and deliver a next-level client experience, this episode is a must-listen!

In this episode of Modern Veterinary Practice, Jack Peploe speaks with Guilherme Coelho, co-founder and CEO of Maven Pet, to explore how wearable technology and real-time health monitoring are transforming pet care. They discuss how Maven enables earlier diagnosis, empowers pet owners, streamlines vet workflows, and ultimately enhances - not replaces - the role of clinicians. With personal stories, practical applications, and a forward-thinking outlook on veterinary tech, this episode sheds light on what’s possible when data meets compassion.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon, psychologist, and founder of Human Savvy, Olivia Oginska. Together, they explore the powerful role emotional intelligence plays in veterinary teams - from navigating stress and improving communication, to building psychologically safe, culturally aware workplaces. Liv shares real-world insights on conflict resolution, emotionally intelligent leadership, and how understanding human behaviour can transform veterinary environments for the better. A must-listen for anyone looking to create healthier, more connected teams in practice.

In this eye-opening episode, host Jack Peploe sits down with Jonathan Moyal, the visionary founder of Snoots Vets, to explore a critical issue facing the veterinary profession: financial euthanasia. A term many have never heard but whose consequences are all too real.Jonathan shares how his background in affordable pet insurance shaped his mission to reimagine access to care. At the heart of Snoots’ approach is a bold shift—moving away from the traditional all-service clinic model towards a primary care-focused, membership-based system. Their all-inclusive membership covers everything from blood work and X-rays to vaccines and telehealth, designed to remove cost as a barrier and encourage earlier, more frequent vet visits.Together, Jack and Jonathan dive into the inefficiencies of the current system, the importance of making primary care profitable, and how human healthcare structures inspired Snoots' rethink of veterinary delivery. Expect a compelling conversation on ethics, innovation, and what it truly means to put pets and their people first.

In this episode, Jack Peploe sits down with industry expert Bruce Truman for a dynamic discussion on how veterinary practices can embrace change and stay ahead in an evolving landscape. They explore the challenges of managing a practice efficiently, from navigating messy data to adopting new ways of working. Bruce shares why having a ‘champion of change’ within the team is key, why failure isn’t the enemy, and how small, steady improvements can lead to big results. They also touch on the importance of making things easier for vets—because if a new system creates more work, it’s doomed from the start! Plus, Nico Frisiani drops in with a game-changing scheduling hack to save time and reduce stress. Packed with insights, practical advice, and a bit of tough love, this episode is a must-listen for anyone looking to future-proof their veterinary practice.

In this episode, Jack Peploe sits down with Dr. Phil Richmond, a key figure in promoting psychological wellbeing in the veterinary field. They dive deep into the challenges of burnout, the crucial role of leadership, and actionable strategies to create healthier work environments for veterinary professionals. Whether you’re leading a practice or part of the team, this conversation offers valuable insights to foster a positive, sustainable career in veterinary care. Tune in for practical tips and fresh perspectives on improving wellbeing in the industry.

AI isn’t replacing vets—it’s here to support them. In this episode, Massimiliano Melis joins Jack Peploe to explore how AI is shaping the future of veterinary care. From speech-to-text tools to diagnostics, they break down the real-world benefits, challenges, and misconceptions surrounding AI in practice.How can AI lighten your workload without taking over?

How can veterinary teams stay ahead in a rapidly changing industry? This week we are joined by Alyssa Mages, CVO of Empowering Veterinary Teams. This episode dives into the importance of clear values, evolving learning methods, and mastering communication for better leadership. Plus, expert insights on how embracing change can future-proof your practice. Don't miss this engaging discussion with Dan Tipney about his recommended Best Business resources, plus get a sneak peak into our next episode with Massimiliano Melis from AITEM!

Jack Peploe and Ryan Leech break down the evolution of Practice Management Software (PIMS) in veterinary care, from server-based systems to cloud platforms. They discuss the pros and cons of this shift and how cloud-based solutions offer more flexibility for veterinary practices. Ryan shares his expertise on maintaining simplicity while adding new features and the role of APIs in creating seamless integrations. The episode also covers how new business models are emerging in the veterinary industry, focusing on better service for pet owners through integrated tools