MST Radio Episode 25: Sears tech attacks customer

Triage tools for appliance repair service calls are all the rage today. Whether based on a frequent parts replacement database or more sophisticated database queries and constructs using AI, there's lots of talk about these products. Team Samurai weighs in on this topic to discuss the proper and improper use of these tools. In the hands of a skilled tech, they can be a time saver. But triage tools cannot make a skilled tech out of PCMs. Lots of nuances to this topic so listen in. Link to the "Errors, Omissions, and Dummy Directions" video mentioned in this episode: https://appliantology.org/blogs/entry/1259-video-errors-omissions-and-dummy-directions-in-service-manuals/ Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/

In this Live Dojo, the assembled brethren from Appliantology Monday Morning Quarterbacked a problem a tech was facing on a Whirlpool refrigerator and failed to fix. Turned out the problem was a loading down of the DC power supply caused by a wet evaporator fan motor. We talked about how he could have identified this as an issue and some general SOPs to follow when faced with this issue. Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/

Special guest, Justin Duby, with Just-in Time Appliance Repair in Grantspass, OR, joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business. Also, at the end of the show, we give an update on the developing Facebook data-selling debacle that's unfolding. More info on this in my blog post at Appliantology. https://www.youtube.com/embed/95TRIFr2iO4   You can listen to just the audio portion of the vodcast in the player below:

We compare and contrast three online training options with the Master Samurai Tech Academy. Oh yeah, we're naming names! The Master Samurai Tech Bushido (code of honor) https://www.youtube.com/embed/a56pNudvUzo   You can listen to just the audio portion of the vodcast in the player below:

The Samurai and Mrs. Samurai share some highlights from the inaugural Appliantology Peer Group meeting. One of the topics discussed was the idea of doing electronic control board repairs as part of an appliance repair business. https://www.youtube.com/embed/EsN33ri1_2o   You can listen to just the audio portion of the vodcast in the player below:

Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals. Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/ https://www.youtube.com/embed/fP66yYGK1Ss   You can listen to just the audio portion of the vodcast in the player below:

The Samurai and Mrs. Samurai give you some straight talk about the bidness of appliance repair and other topics: Customer relations and strategic market targeting Culture of dumbass among some techs Free Appliance repair expos like in the HVAC industry Upcoming Appliantology Peer Group web meeting https://www.youtube.com/embed/IlDQ_h_9b5E   You can listen to just the audio portion of the vodcast in the player below:

https://www.youtube.com/embed/f4FlP7BrlsE   All of Team Samurai comes together to explain the exciting new tech membership programs at the web's premier tech support resource, Appliantology.org. You can listen to just the audio portion of the vodcast in the player below:

https://www.youtube.com/embed/7XnsCtMg5Hg   This is an update to our last podcast episode giving some new, verified information on one of the big things we talked about: access to GE technical information for independent servicers. You can listen to just the audio portion of the vodcast in the player below:

https://www.youtube.com/embed/-cyuCToMm2c   In this epic episode: Wrap up of the 2018 Annual Service Training Institute (ASTI) held in St. Petersburg, FL Technical and business training at the ASTI Travel tips to avoid getting sick Fun facts to know and tell about how social media manipulates you and gives you brain damage You can listen to just the audio portion of the vodcast in the player below: