Transforming the Retail Experience

Every day, millions of letters and packages move safely across the country. But what does it take to keep America’s mail secure? In this episode, our hosts are joined by Buck Buckley, Special Assistant for Strategic Initiatives with the U.S. Postal Inspection Service, and Bob Dixon, USPS Sr. Director of Delivery & Retail Modernization. Together, they discuss how the Postal Service is using technology to tackle mail theft, porch piracy, and employee safety, and explain how innovative security measures are protecting mail and employees while adapting to new and emerging threats.

Uncover the true story behind a $6 million mail-order scam with hosts Karla Kirby and Jeff Marino, joined by Inspector Greg Ghiozzi of the U.S. Postal Inspection Service. Together, they reveal how a fake allergy testing company duped tens of thousands of people into mailing in locks of hair—while running a multimillion-dollar scheme behind the scenes. Follow along as they break down the investigation and share how USPIS brought this hair-raising scammer to justice through extradition and conviction.

Director of Retail Operations, Tracy Raymond, and Senior Director of Delivery and Retail Technology, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers.  

To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will show you how the mail has been connecting America since before its founding.

USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge.

Our goal with Mailin’ It! is to help you better understand the vital, yet often overlooked, role the U.S. Postal Service plays in keeping us connected. To do that, we’ll speak with experts about the latest and greatest going on at the U.S. Postal Service. We’ll also delve into the Postal Service’s fascinating history and its impact on American life today.Some episodes will take a fun look at the Postal Service’s history, which dates back before the American Revolution. In other episodes, we’ll talk about Postal Service innovations past and present.We’ll also take you behind the scenes to hear from key leaders, decision makers and other members of the USPS community who are charting a new course for the Postal Service.Join us for Mailin’ It!