Downward spiral | Bob London

Episode 279: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amanda Hershberger:Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/

Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.⏱️ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role00:04:26 - Titles and their implications00:06:10 - Personal stories: Climbing the ladder00:07:50 - Challenges in career pathing00:08:34 - The hall monitor analogy00:09:13 - Why CS isn't valued00:10:28 - Unpacking the title resistance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Mike Lemire:Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/

Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ricardo Araujo:Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo

Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 - Building trust with questions00:05:38 - Timing is everything00:07:15 - The QBR question dilemma00:12:04 - Measuring customer happiness00:13:27 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 274: The usually affable Bob London has got a bone to pick.⏱️ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's satirical posts00:06:42 - Social media madness00:08:01 - Social personas vs. reality00:10:24 - Comedy and authenticity00:12:27 - The power of choice and control📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Bob London:Bob's LinkedIn: www.linkedin.com/in/boblondon

Episode 272: Laura Kightlinger is on a journey to find the balance.⏱️ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management and side projects00:06:20 - The exhaustion of context switching00:07:24 - Meditation and resisting distraction00:11:18 - Finding balance in a noisy world00:13:05 - Wrapping up the conversation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Kightlinger:Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger

Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.⏱️ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - Gaps and challenges in AI 00:12:12 - Responsibility in the AI era 00:28:01 - Future skills and AI's evolution 00:37:32 - Philosophy, reasoning, and AI 00:46:18 - Lessons from food innovators📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jeff Moss:Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/

Episode 269: Therese Mucherie is looking to the future.⏱️ Timestamps:00:00:00 - Intro00:02:18 - Evolution of customer success00:04:41 - Rethinking KPIs in CS00:06:00 - AI's role in personalizing service00:07:41 - Commercial vs non-commercial debate00:09:35 - Everyone's selling, but how?00:10:41 - Global perspectives on SaaS00:11:46 - Cultural nuances in business📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Therese Mucherie:Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757

Episode 268: Noble Todd describes how he made the leap from sales to customer success.⏱️ Timestamps:00:00:00 - Intro00:02:07 - What’s on Noble's mind about CS00:03:01 - Transitioning from sales to CS00:04:17 - JP's tips for CS success00:08:24 - The challenge of landing a CS role00:09:56 - Rob's unexpected sales journey00:12:48 - Rob’s value model of expansion selling00:13:48 - Noble's thoughts on discovery and solutions📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Noble Todd:Noble's LinkedIn: LinkedIn.com/in/nobletodd

Episode 266: In a new era of work, have the boundaries within it changed?⏱️ Timestamps:00:00:00 - Intro00:01:16 - The awkward Reddit post00:02:10 - Anodyne responses explored00:03:15 - Romantic intentions revealed00:04:59 - Navigating workplace boundaries00:06:54 - Remote work relationships00:07:33 - Dynamics and drama at the office00:08:54 - Power dynamics and misreads00:11:28 - Risky business of office romance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/