014: Building Teamwork Across Ages: Stories from Chick fil-A's Multigenerational Staff

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore are joined by special guest Cami Mackey, Executive Vice President and Chief People Officer at the Atlanta Hawks, to explore how organizations can bridge generational gaps in the workplace. Cami shares her HR journey and insights into managing multiple generations, emphasizing the importance of inclusion, communication, and personalized experiences for employee engagement. The conversation touches on how the Hawks adapt their hiring, marketing, and recognition strategies to reach younger generations, using data-driven approaches and innovative platforms. Packed with practical examples and leadership advice, the episode offers listeners actionable ways to foster collaboration across age groups and highlights the continuous learning mindset essential for today’s dynamic workforce.  Equip the next generation in the workplace with Dr. Tim Elmore’s guide, The Future Begins With Z: https://www.timelmore.com/the-future-begins-with-z/?el=yt_g@w_17  Unleash the power of your story at A Book in a Weekend: https://www.abookinaweekend.com/?el=yt_g@w_17 

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore explore how teams can cultivate a “whatever it takes” attitude across all generations in the workplace. Drawing on research, focus groups, and personal anecdotes, Dr. Elmore unpacks the roots of generational differences in work ethic, loyalty, and commitment—debunking common myths about Gen Z along the way. The conversation highlights the importance of moving beyond stereotypes, building trust, and fostering relationships centered on people rather than institutions. Amongst a shifting professional atmosphere, Dr. Elmore offers practical leadership strategies and memorable metaphors—such as the “second mile” and the story of the Waldorf Principle—to empower leaders and teams to bridge generational gaps and create cultures of commitment and accountability. Listeners walk away with actionable insights for motivating every generation to not just do their job, but to go above and beyond together.  Equip the next generation in the workplace with Dr. Tim Elmore’s guide, The Future Begins With Z: https://www.timelmore.com/the-future-begins-with-z/?el=yt_g@w_15  Unleash the power of your story at A Book in a Weekend: https://www.abookinaweekend.com/?el=yt_g@w_16 

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore share how to master feedback within multigenerational teams. Together, they unpack how feedback preferences differ from Boomers to Zoomers, highlighting the importance of empathy, tailored communication, and understanding generational traits. Dr. Elmore shares actionable insights and memorable metaphors—like treating feedback with the care of a surgeon rather than a vampire—to help leaders avoid common pitfalls and foster a culture of effective, consistent, and constructive feedback. The episode is filled with practical strategies for building trust, balancing individual needs, and turning feedback into a competitive advantage across all age groups. If you’re leading a diverse team and want to elevate your feedback game, this conversation is full of valuable takeaways.  Equip the next generation in the workplace with Dr. Tim Elmore’s guide, The Future Begins With Z: https://www.amazon.com/dp/1400256046/?el=yt_g@w_15  Master the art of giving feedback with Jeff Hancher’s Firm Feedback in a Fragile World: https://store.maxwellleadership.com/products/jeff-hancher-firm-feedback-in-a-fragile-world-how-to-build-a-winning-culture-with-critical/?el=yt_g@w_15  Unleash the power of your story at A Book in a Weekend: https://www.abookinaweekend.com/?el=yt_g@w_15 

In this episode of Generations at Work, host Susan Davis is joined by Dr. Tim Elmore and Chick-fil-A owner-operator Zach Thomas to explore the challenges and rewards of leading a multigenerational workforce in the quick service industry. Zach shares engaging stories from his restaurant, highlighting memorable moments of intergenerational teamwork and the importance of building relationships across age groups. The discussion dives into strategies for connecting with both seasoned employees and younger team members, emphasizing emotional intelligence, tailored leadership, and the balance between results and relationships. Listeners will gain valuable insights into fostering connection, encouraging collaboration, and creating a workplace culture where every generation can thrive—making this episode a practical resource for leaders navigating diverse teams.  Click here to learn more about A Book in a Weekend! 

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore are joined by Barna Research Institute’s Matt Randerson to explore how shifting cultural trends and generational differences are reshaping the workplace. Drawing on Barna’s latest research, the conversation uncovers the growing importance of belonging, relational connection, and purpose at work—particularly among Gen Z and millennials. The episode highlights surprising insights, such as younger generations’ desire for workplace friendships and the disconnect between job satisfaction and employee loyalty. Packed with data-driven observations and practical advice for leaders of all generations, this episode offers valuable strategies for fostering engagement, retention, and organizational flourishing in today’s evolving work environment.  Click here to learn more about A Book in a Weekend!  Click here to see more of the research referenced in this episode and connect with Barna! 

In this episode of Generations at Work, host Susan Davis and generational expert Dr. Tim Elmore explore the crucial role of setting clear expectations to bridge gaps between different generations in the workplace. They discuss why generational differences lead to varied expectations, how unspoken assumptions can undermine team cohesion, and why ongoing, clear communication is essential for maintaining engagement and satisfaction. Drawing on real-life examples and practical analogies, Tim and Susan emphasize the importance of addressing expectations early and often to prevent conflict and disengagement. If you're looking for actionable insights on how leaders can unite multi-generational teams and foster a positive, productive culture, this episode is packed with strategies you can start using today. 

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore unpack the complexities of accountability in today’s multi-generational workplace. Together, they explore how different generations—from Boomers to Gen Z—perceive and respond to accountability, and discuss the impact of management styles, trust, and organizational culture on team performance. Tim shares practical stories, including presidential case studies, to illustrate the power of authentic leadership and personal responsibility. The conversation dives deep into common clashes around micromanagement, feedback, and generational stereotypes, offering actionable strategies for leaders to foster empowerment and build authentic relationships across age groups. If you’re working in or leading a diverse team and want tools to turn generational differences into a competitive advantage, this episode delivers insightful advice to help you build bridges and drive results.  Click here to get your copy of Tim Elmore’s A New Kind of Diversity! 

In this episode of Generations at Work, host Susan Davis and generational expert Dr. Tim Elmore tackle the complex topic of mental health across multiple generations in the workplace. Together, they explore how perceptions of mental health have evolved—from the stigma and silence of older generations to the more open dialogue of Millennials and Gen Z. Dr. Elmore shares eye-opening statistics on the prevalence of mental health challenges among today’s workforce and examines how factors like technology, work-life balance, and generational values shape mental health needs and expectations. With practical stories, generational insights, and actionable strategies, this episode underscores the importance of empathy and transparent leadership in fostering a healthy, high-performing, multi-generational team. If you want to better understand and bridge generational gaps around mental health at work, this is an essential listen.  Click here to get your copy of Tim Elmore’s A New Kind of Diversity! 

In this episode of the Generations at Work podcast, Dr. Tim Elmore sits down with Dr. Arthur C. Brooks to explore how leaders can navigate the evolving stages of life and work with purpose and fulfillment. Drawing on the research of Raymond Cattell, Dr. Brooks breaks down the transition from fluid to crystallized intelligence, offering insights into how our strengths shift as we age and why embracing these changes leads to greater happiness. Through compelling examples—from Charles Darwin’s struggle with decline to Johann Sebastian Bach’s reinvention as a mentor—Brooks illustrates the power of repurposing one’s career and influence. He also explores the challenges faced by different generations in today’s workplaces, the impact of technology on relationships and meaning, and practical advice for leaders striving to foster connection, well-being, and genuine fulfillment across all ages. If you’re interested in building bridges among generations and discovering how personal growth shapes professional leadership, this episode delivers both inspiration and actionable takeaways. 

In this episode of Generations at Work, hosts Susan Davis and Dr. Tim Elmore continue their discussion with author and psychological scientist Dr. David Yeager on effectively leading and motivating younger generations in the workplace. Dr. Yeager shares insights from his book 10 to 25 and introduces the mentor mindset—a balanced approach that combines high standards with high support. See the science behind growth versus fixed mindsets, the importance of transparency and asking questions, and practical strategies for fostering motivation and resilience in young team members. Packed with actionable guidance on building trust, delivering feedback, and bringing out the best in emerging talent, this episode is an essential listen for leaders looking to bridge generational gaps and inspire excellence.