Phone Tap: Customer Empathy Training

Today’s Phone Tap victim has a tiny complaint about the hotel room he booked. So we’re calling him from the hotel and we’re SOOOO sorry he was SOOOO inconvenienced… Think he’ll believe us?See omnystudio.com/listener for privacy information.

One of our listeners e-mailed us to set up her husband who refused to go see Bruno Mars in concert with her. She said she got her co-worker to go with, so we’re calling to introduce her co-worker, Rolando, to her husband! See omnystudio.com/listener for privacy information.

In your Phone Tap, we call the mom of a student athlete and let her know, if her son wants to get those college scholarships, he better do some elective surgery that we’ve picked out for him!See omnystudio.com/listener for privacy information.

In your Phone Tap we call an office manager looking to get their elevator inspected and let him know the task is as good as complete, as soon as he picks out an elevator VOICE!See omnystudio.com/listener for privacy information.

Are you sick of automated AI customer service like we are? In today’s Phone Tap, we’re calling customer service and demanding a human to speak to, even if we’re already speaking to one! See omnystudio.com/listener for privacy information.

In today’s Phone Tap we’re calling up a senior citizen and letting them know a small change is happening to their daily routine. Old people LOVE when you mess with their routines right? See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has a colonoscopy appointment coming up and before his big day, we’re calling from the clinic to see what “Add-Ons” he’s looking to splurge on!See omnystudio.com/listener for privacy information.

In today’s Phone Tap we’re helping someone who needs customer service, but before that can start, we need to complete our corporately mandated sensitivity training! Hope that’s not a problem!See omnystudio.com/listener for privacy information.

In today’s Phone Tap, we call a woman who’s been trying to get her laptop repaired and we’re sending her our MOST-EXPERIENCED tech: 80 year old technology genius, Alan Winterbottom! See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re trying to see if we can convince a guy that he matched with Brooke a few years ago on a dating app and she’s interested in date with him now that she’s out of prison!See omnystudio.com/listener for privacy information.