How to Build an Employee Listening Strategy

Employee listening only matters if people can see what changed because they spoke up.In this episode of the HR Leaders Podcast, I sit down with Amy Schultz of DTE Energy to explore how employee listening can become a real operating system for culture and business performance.For HR leaders, the bigger challenge is not collecting more employee data. It is building the leadership accountability, feedback loops and operating rhythms that turn sentiment into visible change. As organisations navigate AI, transformation and increasing uncertainty, Amy shares why culture has to become part of how the business operates, not something HR manages alongside it.5 things you’ll learn from this episode:What DTE discovered when employees started signalling that their opinions were not being heard as strongly as beforeThe mechanism that helped move engagement from an HR-owned process to an executive leadership priorityHow DTE goes beyond survey scores to uncover what is really sitting underneath employee sentimentWhy closing the feedback loop can matter just as much as taking action on the feedback itselfHow changing technology and AI are influencing the capabilities DTE may prioritise differently in future talent decisions🙏 Thank you to our series partner, LeapsomeThe companies pulling furthest ahead are already rewriting how HR works. Explore 5,000+ data points from 100 leading tech companies and learn what their 2027 playbook looks like → https://hubs.li/Q04wvZ7g0See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if burnout is not only about how much you work, but what you believe success requires from you?In this episode of the HR Leaders Podcast, I sit down with Nabeela Elsayed, MS, ACC, author of Breaking Burnout, to explore why high achievers can become exhausted even when they love their work, have supportive leaders and are succeeding on paper. Her research challenges the idea that burnout can always be explained by a toxic workplace or an individual who simply needs better boundaries.For HR leaders, the conversation raises a bigger question about how we think about wellbeing at work. Burnout sits inside a wider system of work, relationships, caregiving, identity, expectations and personal beliefs, which means sustainable performance may require organisations and individuals to rethink far more than workload alone.5 things you’ll learn from this episode:Why some of the highest-performing people can also be the most vulnerable to burnoutThe success belief Nabeela believes can keep people working harder long after hard work stops helpingWhy having a strong sense of purpose can sometimes create an unexpected burnout riskWhat Nabeela learned from sports scientists about performing at a high level without constantly operating at maximum intensityThe identity shift that can help ambitious people build a healthier relationship with work without giving up ambition🙏 Thank you to our series partner, LeapsomeThe companies pulling furthest ahead are already rewriting how HR works. Explore 5,000+ data points from 100 leading tech companies and learn what their 2027 playbook looks like → https://hubs.li/Q04wvZ7g0See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The fastest way to learn AI may be to stop learning about it and start building with it.In the most recent HR Leaders Podcast episode, I had an inspiring conversation with Simon Brown Global Learning & Development Leader, Partner, Talent at EY.He explains why organisations need to move beyond simply teaching people what AI is and create learning experiences that help employees build confidence by using AI in the context of their actual work.By combining protected learning time, hands-on agent building, responsible AI principles and a stronger focus on human judgement, EY is exploring what it takes to build AI capability at scale while keeping learning relevant as the technology continues to evolve.5 things you’ll learn from this episode:How EY is moving employees from learning about AI to actually building with itThe capability Simon believes people need before they can delegate meaningful work to AI agentsWhy making AI learning part of everyday work can change how quickly new skills are adoptedThe reason stronger AI tools may actually make human expertise and judgement more valuableHow learning leaders may need to redesign their approach when AI capabilities change faster than traditional training cycles🙏 Thank you to our series partner, LeapsomeThe companies pulling furthest ahead are already rewriting how HR works. Explore 5,000+ data points from 100 leading tech companies and learn what their 2027 playbook looks like → https://hubs.li/Q04wvZ7g0See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the future of executive leadership is less about specialisation and more about range?For years, senior leaders have been encouraged to go deeper into a single function.But in this episode of the HR Leaders Podcast, I sit down with Joshua Horenstein, Senior Vice President, Administrative Office & Corporate Secretary at Innophos, to explore a different model: the dual executive.Joshua started his career as a lawyer before moving into a broader cross-functional leadership role spanning legal, HR, facilities, regulatory and other operational responsibilities. He argues that this breadth has made him a stronger executive because it forces leaders to understand the business beyond their original area of expertise.And as AI makes specialist knowledge easier to access, that ability to operate across functions may become even more valuable.5 things you’ll learn from this episode:Why Joshua believes the traditional single-function executive model may be starting to break down, and what could replace itThe career move that took Joshua from law into HR and broader business leadership, and what it taught him about stepping outside your expertiseWhy AI could make it easier for executives to lead functions they were never formally trained in, and what still cannot be outsourced to technologyThe three leadership qualities Joshua believes will become far more important as AI changes how executives workHow taking responsibility for multiple functions can actually strengthen succession planning rather than create a leadership risk🙏 Thank you to our series partner, LeapsomeMeet Leapsome: The AI-powered HR platform that raises your talent density. By unifying core HRIS, ATS, performance reviews, and learning into a single platform, Leapsome turns deep people data into measurable employee growth.🚀 See Leapsome in action → https://hubs.li/Q04vQ-KT0⭐ Trusted by 2,000+ global innovators including Spotify, Notion, Mercedes-Benz, and Bolt.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The CHRO’s real test isn’t getting a seat at the table, it’s whether the CEO would make the decision without them.In this special episode, Lewis Brown, Jr. - MA and Josh Klein of From Here Collective join Rich Jennings, Executive Advisor to Comcast, to explore what it means for the CHRO to become the CEO’s trusted consigliere.Using The Godfather as an intentionally provocative analogy, they unpack the skills, behaviours and experiences that make an HR leader genuinely valuable at the highest level. From business fluency and fearlessness to asking better questions, building trust across the organisation and knowing how to influence decisions without needing to dominate the room, the conversation challenges the traditional boundaries of the CHRO role.For HR leaders, the biggest question is not whether you have a seat at the table. It is whether you are inside the decision-making circle before the decision is made. The episode offers a practical way to assess whether HR is operating as a functional expert, a business partner, or the strategic adviser the CEO cannot afford to make decisions without.5 things you’ll learn from this episode:The surprising reason CHROs may have more strategic access than almost any other executive, but still struggle to turn it into influenceThe characteristics that can move an HR leader from trusted functional expert to indispensable strategic adviserWhy the strongest CHROs are increasingly expected to understand far more than HR, and what that changes about the roleThe tension HR leaders must learn to hold when the CEO, the workforce and the wider business do not all want the same thingThe question that can reveal whether you are truly inside the CEO’s decision-making circle, or simply being informed after the fact🙏 Thank you to our series partner, LeapsomeMeet Leapsome: The AI-powered HR platform that raises your talent density. By unifying core HRIS, ATS, performance reviews, and learning into a single platform, Leapsome turns deep people data into measurable employee growth.🚀 See Leapsome in action → https://hubs.li/Q04vQ-KT0⭐ Trusted by 2,000+ global innovators including Spotify, Notion, Mercedes-Benz, and BoltSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI is moving faster than most organisations can redesign themselves, so how do you stop transformation becoming a series of disconnected technology fixes?Every leader says they want a high-performing team. But what happens when poor performance, missed standards and a lack of ownership are tolerated for too long?In the most recent HR Leaders Podcast episode, I had a fascinating conversation with Paul D. Brubaker, Vice President Human Resources at KARL STORZ North America.Paul shares what decades of leadership have taught him about building teams around trust, accountability and continuous improvement. From knowing when coaching is no longer enough to preparing HR teams for AI-driven change, he explains why great cultures are shaped by the behaviours leaders consistently reward, challenge and refuse to tolerate.5 things you’ll learn from this episode:The overlooked “trust dividend” that can remove unnecessary checking, duplication and friction from your teamThe warning sign that tells leaders they may have held onto an underperformer for too longWhy the standards you quietly tolerate can become the culture your entire team starts to acceptThe AI opportunity Paul believes could remove huge amounts of transactional HR work, and the barrier still slowing many organisations downWhy staying relevant in HR will increasingly depend on your ability to learn, adapt and build new capabilities faster than your role changes🙏 Thank you to our series partner, LeapsomeMeet Leapsome: The AI-powered HR platform that raises your talent density. By unifying core HRIS, ATS, performance reviews, and learning into a single platform, Leapsome turns deep people data into measurable employee growth.🚀 See Leapsome in action → https://hubs.li/Q04vQ-KT0⭐ Trusted by 2,000+ global innovators including Spotify, Notion, Mercedes-Benz, and Bolt.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI is moving faster than most organisations can redesign themselves, so how do you stop transformation becoming a series of disconnected technology fixes?In the most recent HR Leaders Podcast episode, I had an insightful conversation with Judith Wiese, Chief People and Sustainability Officer (CPSO) of Siemens AG.She explains how Siemens is rethinking its operating model, skills infrastructure and approach to AI as it becomes a more connected technology company. From simplifying the foundations underneath HR to embedding learning into everyday work, Judith shares how Siemens is preparing its people and organisation for a world where transformation never really stops.5 things you’ll learn from this episode:The three-part AI model Siemens uses to separate everyday adoption from the much harder challenge of redesigning business processesWhy one of the biggest barriers to scaling AI has nothing to do with the technology itselfThe unglamorous HR foundations Siemens believes need to be in place before personalised learning and skills strategies can really workHow Siemens is using skills data to uncover far more internal career opportunities than traditional CV matching could revealWhy Judith believes the ability to keep learning may become more valuable than much of the knowledge employees already have today🙏 Thank you to our series partner, LeapsomeMeet Leapsome: The AI-powered HR platform that raises your talent density. By unifying core HRIS, ATS, performance reviews, and learning into a single platform, Leapsome turns deep people data into measurable employee growth.🚀 See Leapsome in action → https://hubs.li/Q04vQ-KT0⭐ Trusted by 2,000+ global innovators including Spotify, Notion, Mercedes-Benz, and Bolt.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if AI isn't replacing jobs, but quietly redesigning the tasks inside them?In the most recent HR Leaders Podcast episode, I had an important conversation with Sultan Murad Saidov, Former CEO / Founder and Investor at Beamery. He explains why task intelligence could become critical to workforce planning, how AI is changing the work inside existing roles, and why deciding what gets automated should become an HR question, not just a technology question.Drawing on more than a decade of building Beamery and working at the intersection of AI, skills and workforce data, Sultan explains why skills alone are no longer enough to understand where work is heading.5 things you’ll learn from this episode:Why looking at tasks instead of job titles changes how leaders understand AI's impact on workThe research Sultan references suggesting 75% of jobs may need redesign because of AI augmentationHow digital twin teams could help leaders model workforce decisions before making themWhy reducing junior roles may create a long-term talent and career pipeline problemWhy Sultan believes HR and technology teams should jointly lead the redesign of work🙏 Thank you to our series partner, AristMeet the end-to-end AI agent for enablement that finds talent gaps, builds personalized interventions, and delivers learning directly in the flow of work → https://arist.com/resources/webinars/agent?utm_source=hr_leaders_podcast&utm_medium=sponsored&utm_campaign=hr_leaders_podcast_cr_june_2026See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Constant tech shifts and viral noise are quietly exhausting your workforce and killing critical thinking.In the latest HR Leaders Podcast episode, I spoke with Laura Maffucci, Head of HR at Globalization Partners. She explains why HR cannot rely on corporate spin, unvetted AI add-ons, or forced office returns during times of rapid change.Most organizations do not lack technology tools. They lack transparent communication, psychological safety, and a clear process for building learning agility. And even when tools are enabled, a harder question remains:Are you actually solving an operational problem, or just adding tool overload?5 things you’ll learn from this episode:The unconventional quarterly award designed to celebrate smart operational failuresThe quiet credibility trap behind performative return-to-office mandatesThe hidden data flaw causing 70–80% of enterprise AI bots to give bad adviceThe three core human traits rendering static technical skills obsoleteA simple peer-led initiative driving AI adoption far better than formal trainingSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the self-doubt holding you back isn't proof of failure, but evidence of growth?In the most recent HR Leaders Podcast episode, I had an important conversation with Maharukh Dalal, founder of The Career Accelerator for Women by Maharukh Dalal. She explains how senior leaders can overcome imposter syndrome by closing the internal identity gap, reframing self-doubt into a signal of growth, and shifting self-perception to drive executive execution.Drawing on two decades of corporate leadership across finance and hospitality, Dalal explains how mindset precedes execution. This conversation offers senior HR and business leaders a clear playbook for mastering the mental side of executive performance.5 things you’ll learn from this episode:The psychological gap that stops capable leaders from taking actionA simple two-word shift that instantly turns daily dread into agency What a 1980 university experiment reveals about how people actually perceive you The advice Rafael Nadal’s coach gave him during his worst slump that applies to executives Why relying purely on willpower and discipline eventually fails even top performers🙏 Thank you to our series partner, AristMeet the end-to-end AI agent for enablement that finds talent gaps, builds personalized interventions, and delivers learning directly in the flow of work → https://arist.com/resources/webinars/agent?utm_source=hr_leaders_podcast&utm_medium=sponsored&utm_campaign=hr_leaders_podcast_cr_june_2026See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.