Client Retention and Satisfaction

MEET USOLMT For three years USOLMT has been a strong advocate for massage therapists and the massage profession. We think you should be far more supported than you are today. If you think so too, you've come to the right place. We fill the gaps that other associations leave open. We are a registered Arizona Nonprofit Corporation with a national membership base covering 22 states including Puerto Rico, and an international following of supporters. Our 501(c)(6) designation is in progress. 10 REASONS TO MAKE THE SWITCH TO USOLMT We are the only association with employer and employee support programs. Independent Contractors are included. Employers that join on an annual membership receive free memberships for their entire staff. Members receive direct and professional advocacy, service, and support that they can't get anywhere else. We support solo practitioners by providing free business building resources and client education materials. Student memberships are free + first year with the goal of giving students a head start on getting involved and becoming advocates for our profession. Our free resources are available to educators for use in the classroom. Massage Therapy Schools receive free membership when they work with USOLMT to extend their student's benefits and provide early advocacy education. We thrive on collaboration, offering free memberships and benefits to CE providers who offer a discount or free course to our members, and vendor partners who offer member discounts. Better coverage with A+ rated professional liability insurance from our partner, Insurance Canopy. Over 250 modalities and dual licensees are covered. Members receive a low monthly or annual price, additional coverage options, and may add their workplace, landlord, event locations and more unlimited and at no additional charge. Educator, Small Business, and Worker's Comp insurance is also available with Insurance Canopy. Insurance is optional and provided to members as an additional benefit at a separate cost. All members receive access to the USOLMT CE Academy offering 4 free CE plus over 250 hours of discounted CE options both online and in-person.

Here are some of the Q&A we will go over in this Podcast: 1. What inspired you to start helping massage business owners improve their team's performance and customer service? 2. What common issues do massage business owners face when it comes to their team's performance and callouts? 3. How do you help massage business owners attract the right therapists who align with their business culture? 4. Can you explain the importance of having a clear business vision for massage business owners? How does it impact their success? 5. Are there any specific techniques or strategies you recommend for improving customer service in the massage industry? 6. What are some typical outcomes or transformations that massage business owners experience after working with you? 7. Do you offer any resources or support beyond the initial course? How do you continue to help business owners after the boot camp? 8. Can you share any success stories of massage business owners who have implemented your strategies and achieved significant results? 9. How do you tailor your approach to accommodate the unique needs and challenges of each massage business owner you work with? 10. How can interested individuals get in touch with you to learn more about your services and courses? Enjoy

Delve into the world of wellness with the "Educational Aspect of Massage Therapy Industry" podcast. This enlightening series explores the intricate facets of the massage therapy industry, providing listeners with a comprehensive understanding of its therapeutic benefits, business aspects, and evolving trends. Each episode features interviews with leading massage therapists, industry experts, and educators who share their insights, experiences, and cutting-edge research. From the science behind various massage techniques to the art of creating a successful massage therapy business, this podcast is a treasure trove of knowledge for both aspiring and seasoned professionals. The podcast also addresses the educational aspect of the industry, discussing the curriculum of massage therapy programs, the importance of continuing education, and the various certifications available. It also provides practical advice on how to navigate the professional landscape, including tips on client communication, ethical practices, and self-care for therapists. Whether you're a student, a practicing therapist, or simply someone interested in the healing power of touch, the "Educational Aspect of Massage Therapy Industry" podcast will enrich your understanding and appreciation of this vital field of health and wellness. Tune in to learn, grow, and be inspired.

Possible Questions 1. What made you interested in working with this population, and how long have you been doing that? 2. What are the specific challenges in working with this population? 3. What types of bodywork or techniques do you specifically use with these people? 4. Are there any special ethical considerations for working with this population? 5. What are the rewards of working with this population? Laura Allen is the President of Sales & Marketing at CryoDerm, a family-owned company that makes plant-based Pain Relief and Therapeutic Massage products.  A graduate of Shaw University and The Whole You School of Massage Therapy, Allen began her study of bodywork in 1993, and has been a licensed massage therapist since 1999. She has been an Approved Provider of Continuing Education under the NCBTMB since 2000, offering classes in professional ethics, research literacy, business and marketing. Allen is the author of numerous books, including Advanced Strategies in Massage Therapy Education: A Step-by-Step Guide for Instructors co-authored with Dorel Lacatus, Nina McIntosh’s The Educated Heart 5th ed, Plain & Simple Guide to Therapeutic Massage & Bodywork Examinations 4th ed, One Year to a Successful Massage Therapy Practice 2nd ed, A Holistic Practitioner’s Guide to Business, and many others. Her regular ethics column, Heart of Bodywork, appears in Massage & Bodywork Magazine.  
 Early in her career, Allen received a Community Service Grant from the American Massage Therapy Association for her work with people in comas and persistent vegetative states. Allen is a 2011 inductee into the Massage Therapy Hall of Fame.

"Nurturing Recovery" is a captivating podcast hosted by Jennifer Davis, a highly experienced Licensed Massage Therapist (LMT), educator, and compassionate business owner. In this thought-provoking series, Jennifer delves into the crucial role that massage therapy plays in supporting survivors of domestic violence and sexual assault. With her extensive background spanning over 15 years in the field, Jennifer brings a wealth of knowledge and a deep understanding of the healing power of touch. Each episode of "Nurturing Recovery" takes listeners on a transformative journey, exploring the intersection of trauma and the therapeutic benefits of massage. Through insightful interviews with survivors, fellow therapists, mental health experts, and advocacy professionals, Jennifer sheds light on the unique challenges faced by survivors and the vital role that massage therapy can play in their recovery process. The podcast offers practical insights, evidence-based research, and inspiring stories of resilience, empowerment, and transformation. Jennifer's warm and empathetic approach creates a safe space for open conversations, fostering a deeper understanding of the profound impact that trauma has on survivors' lives. She skillfully combines her expertise as a therapist and educator to guide listeners through various massage techniques, trauma-informed practices, and self-care strategies that can support survivors in reclaiming their well-being. Whether you are a survivor seeking healing, a massage therapist looking to expand your knowledge or an advocate in the field of domestic violence and sexual assault, "Nurturing Recovery" offers valuable insights, guidance, and inspiration to help navigate the path to healing and restoration. Tune in to this empowering podcast and discover the transformative potential of massage therapy in supporting survivors of trauma.  

Client retention and satisfaction are essential for the success of any massage therapy practice. Developing strong relationships with clients, encouraging repeat visits, and ensuring their satisfaction with the service provided can lead to a sustainable and thriving business. In this article, we will delve into effective strategies that massage therapists can implement to enhance client retention and satisfaction.

This episode will talk about how to avoid losing clients from the first session! This is what the Client complained about the Therapist... 1. " She never really seems to be listening to me when I was telling her what was wrong" 2. " She's always running late. My massage never starts on time" 3. " Her clothes smelled like cigarettes"

This episode will talk about how to avoid losing clients from the first session! This is what the Client complained about the Therapist... 1. "She has an earpiece and answered the phone during my massage" 2. "She talked my ear off about her children and her personal problems" 3. "She dropped several hints that I should leave a tip"