#218 - Hospitality Meets Tim Hobern - Raising the Bar

In this lively and laugh-filled episode of Hospitality Meets, I sat down with John Herity, Club Operations Manager at The Caledonian Club in London. From his accidental start in hospitality to tales of Burns Night feasts and Scottish banter, John's journey is a testament to adaptability, tradition, and keeping your cool in high-pressure situations.Expect stories of butlering for the elite, dodging dodgy chicken, and navigating the world of private members' clubs with a mix of humour and hard-earned wisdom. If you’ve ever wondered what it takes to thrive in hospitality while keeping the fun alive, this episode is for you!What’s Inside?The Accidental Career: How John found his way into hospitality (spoiler: it involved a necessity rather than a plan!)Banter &amp; Burns Nights: Running a Scottish institution in London, plus a deep dive into the economics of haggisThe Art of Adaptability: Lessons from private clubs, corporate dining, and high-end butleringCrisis Management: The time John refused to serve a risky chicken dish Full Circle: From Glasgow to London, redundancy to return—why John keeps coming back to The Caledonian ClubKey Takeaways:✔️ Hospitality is everywhere – From banks to private clubs, the impact of great service goes far beyond restaurants and hotels.✔️ Tradition matters – Whether it’s Burns Night or butler etiquette, preserving heritage can be good for business.✔️ Details make the difference – From perfectly polished shoes to getting coffee service just right, hospitality is all about the little things.✔️ Reputation is everything – Skills can be learned, but how you handle yourself (and your team) will define your career.✔️ Stay adaptable – Whether it’s a vending machine mishap or a last-minute event flip, problem-solving is a hospitality superpower.Memorable Quotes:🗣️ “If you're about to invest £10 million and they can’t get the tea and coffee right, what does that say about the rest of the business?”🗣️ “There's no such thing as just a waiter, just a barista, or just a tea and coffee service. That’s where business happens.”🗣️ “I wasn’t about to serve that chicken and end up on the news. Not on my watch!”🗣️ “Hospitality is the unsung hero of history. Deals, diplomacy, and celebrations all happen over food and drink.”Final Thought:This episode is a masterclass in the art of hospitality—packed with humor, wisdom, and a healthy dose of Scottish charm. Don’t miss it!🎧 Tune in now and let the storytelling begin!The GuestJohn Herity is the Club Operations Manager of the Caledonian Club in LondonLinkedIn - https://www.linkedin.com/in/john-herity-cmdip-mih-275b58b5/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to <a href="https://rotacloud.com/" rel="noopener noreferrer"...

Whilst out and about on my travels, I was introduced to today's guest by previous guest, powerhouse Rachel Thomson (Episode 176).So it was great to sit down with Tim Hobern, the founder of Dovetail Bars, to talk about his wild and unexpected journey from bartender to bar owner to entrepreneur shaping London’s cocktail scene. From opening London’s smallest bar to launching a Leicester Square hotspot in just 72 sleepless hours, Tim shares the thrills, challenges, and lessons of building a hospitality business in a post-COVID world.Key Takeaways:Entrepreneurial Agility – Tim’s journey is a masterclass in spotting opportunities and adapting quickly. (Spoiler: "Pivot" is mentioned... reluctantly.)The Power of Saying Yes – How a residency deal turned into a rapidly growing bar brand.Future-Proofing Your Business – Why Tim doubled down on a second location early on.The Art of Customer Experience – From London’s tiniest bar to a casino collaboration, making guests feel at home is everything.Handling Chaos Like a Pro – Lessons from opening a bar in three days, fighting fires (literally), and dealing with late-night Camden crowds.Fun Moments:The creative way Tim once "gently" persuaded a rowdy crowd to leave his venue. (Hint: Music choices matter!)The time a neighbouring building caught fire, and Tim had to empty the bar’s safe and grab some beers… just in case.How opening a bar inside a casino required a surprising amount of explanation to customers.Memorable Quotes from the episode:“No one has ever had a fight with Britney Spears playing in the background.”“Everything only ever makes sense in retrospect.”“I called in every possible favour… and then we had a three-day turnaround to open a bar.”“If you tell yourself this is going to be a chapter in the autobiography, you can push through the pain.”“I’ve developed an almost religious relationship with coffee.”“Most things are set up to be manageable—otherwise, businesses wouldn’t survive.”“The best problem-solvers have just a tinge of arrogance—the refusal to accept there’s something they can’t do.”“You can find ways to make people feel unwelcome without being unwelcoming.”This chat is totally brimmed with lessons and stories and I hope you enjoy!The GuestTim is a British/Australian Bar manager who's been working across London venues for the past 9 years. Since 2023, he's been the owner of Dovetail Bars Ltd, a company that operates bar residencies for venues that have difficulty executing bar concepts in a post-Covid and Brexit space.https://dovetailbars.co.uk/Instagram - @dovetailbarsShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the...

This weeks episode of Hospitality Meets is a rollercoaster of inspiration, resilience, and comedy, featuring the incredible journey of Rizwan Khan, General Manager at Junsei. From his accidental dive into hospitality to becoming one of the youngest GMs in Mayfair, Rizwan shares stories of perseverance, leadership, and the unexpected lessons learned along the way.Key Takeaways:Life is a Marathon, Not a Sprint – Rizwan views hospitality as a never-ending relay race where each generation passes the torch to the next. His mission? To keep running and inspire others to do the same.Diamonds Are Made Under Pressure – Whether it was stepping up in high-stakes competitions or managing a restaurant at 21, Rizwan thrives when challenged.Valentine’s Day Disaster – A first date gone wrong as a lady arrives late. A Career Defining Moment – When a guest had a medical emergency, Rizwan broke the rules (and possibly speed limits) to get her to a hospital with lessons and payoff galore!COVID: Life’s Reset Button – After losing his job during the pandemic, Rizwan considered switching to IT but realised his true passion was in hospitality. His takeaway? "If I can inspire others to push forward, then I’ll be the torch to light the way."Memorable One-Liners:"Life isn’t something that can be explained—by the time you try, you’re out of time.""The hospitality industry is one big marathon; we just keep passing the torch.""I’ve slept enough for the last eight months—time to get moving!""Everything you want is on the other side of fear.""Hospitality pays you to learn food and beverage knowledge—what other industry does that?"Rizwan is an excellent guest and another insight into the career potential of this amazing sector.Enjoy!The GuestRizwan Khan is the General Manager of Junsei, a traditional Yakitori restaurant in London. Website - https://junsei.co.uk/ldn/Instagram (Rizwan) - https://www.instagram.com/rizwan_k_98/Instagram (Restaurant) - https://www.instagram.com/junsei_uk/LinkedIn (Rizwan) - https://www.linkedin.com/in/rizwan-khan-mih-5742a9140/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome back to Hospitality Meets, where we dive into the stories behind the people who keep the hospitality world buzzing! 🍻In this episode, Phil sits down with Emma McClarkin, Chief Executive of the British Beer &amp; Pub Association (https://beerandpub.com/) and all-around pub enthusiast. We chat about:🍺 Why the pub is the heart of every community (and why you should probably visit yours more).🏛️ Emma’s whirlwind journey from studying law to being elected the youngest UK MEP (via a chance encounter in a pub—naturally).💰 The challenges facing pubs today (spoiler: it involves taxes, regulations, and a lot of lobbying).🎉 Why hospitality isn’t just an industry🏉 A little rugby, a little politics, and a whole lot of passion for beer.Emma also reveals the hilarious moment she made King Charles laugh during her OBE ceremony, and we discuss whether more business ideas should be born on the back of beer mats.So, grab a pint, settle in, and prepare to be both informed and entertained. Cheers! 🍻The GuestEmma is Chief Executive of the British Beer and Pub Association. Chair of World Brewing Alliance. Trustee Only a Pavement Away. NED Ivors Academy &amp; Hampshire Cricket. Also a Former politician MEP for 10 years.Instagram BBPA - https://www.instagram.com/beerandpub/Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ever wondered how a dishwasher at age 10 ends up running the Royal Academy of Culinary Arts? Well, Lisa Jenkins (CEO of The Royal Academy of Culinary Arts) is here to spill the tea (and maybe a few kitchen secrets).We get through a lot and I chat with Lisa about:🍽️ Why hospitality careers are more than just chefs &amp; managers (yes, journalists count too!)✈️ How working too hard at the Singapore Air Show got her a business-class flight home (note: not a recommended career strategy)💡 The power of saying yes to opportunity… even when you have no plan whatsoever🤝 Why relationships in hospitality are more valuable than a Michelin star🚀 How she went from publishing flight magazines to fine dining journalism – and finally, the big boss chair at RACALisa’s journey is proof that career paths are never linear—sometimes they come with unexpected detours, high-flying perks, and a whole lot of laughs.🎧 Tune in now! Guaranteed to make you rethink your career… or at least consider faking shin splints for an upgrade. 😉The GuestLisa Jenkins is the chief executive officer for The Royal Academy of Culinary Arts (RACA), the UK’s leading professional membership association of head chefs, head pastry chefs, restaurant managers and associates. RACA provides education, inspiration, and aspiration through a variety of channels including the RACA apprenticeship programme, the Annual Awards of Excellence, the Adopt A School charity and the four-yearly Master of Culinary Arts competition.RACA supports young people, colleges, and educational institutions by providing programmes through its extensive network of academician members and industry contacts while raising the standards and awareness of food, food provenance and sustainability, cooking and service.LinkedIn - https://www.linkedin.com/in/lisa-jenkins-cfsp-58907144/ Instagram personal - @lisa_jenkins02Instagram (RACA) - @royalacademyofculinaryartsShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this entertaining and insightful episode, I joined David Cochrane, the CEO of HIT Scotland (https://hitscotland.co.uk/), who shares his incredible journey through the hospitality industry. From his early days as a chef (with a few kitchen disasters) to leading a transformative organisation, David offers a mix of heartfelt wisdom, career insights, and laugh-out-loud moments. The conversation covers the importance of hospitality education, the camaraderie of the industry, and some unforgettable antics—like a management team performing a "Full Monty" routine at a Christmas party!Key Takeaways:The Power of Hospitality: David highlights how hospitality is not just a job but a way of life, full of opportunities and unexpected adventures.Project Minerva: An exciting new initiative focused on immersive learning in unique venues, bringing global experts to the industry.The Joy of Giving Back: Through HIT Scotland, David has helped raise millions to fund scholarships and develop future leaders in hospitality.Fundraising Meets Fun: Whether it's climbing Kilimanjaro, hosting high-profile events, or pulling off outrageous stunts, David proves that raising money for a good cause doesn't have to be boring.The Community Spirit: The industry is built on relationships, and David emphasizes the importance of supporting each other, celebrating success, and having a laugh along the way.Memorable Quotes:“I joke that Edinburgh doesn’t go to Glasgow for lunch, and Aberdeen doesn’t go to Venice for dinner, but every region has its unique charm.”“We put blue tack on the spyhole so no one could see us rehearsing... and then performed the Full Monty in front of 800 people.”"Out of adversity comes innovation—during COVID, we pivoted to online scholarships, helping over 3,600 people.”"Our industry is so professional now; the old stereotypes are well and truly outdated."“I keep getting told off for watching too much TikTok... but imagine the ‘Phil Monty’ routine making a comeback!”David really does have the lightest touch and his journey is a non stop anecdotal delight.Enjoy!The GuestDavid is the CEO of the Hospitality Industry Trust Scotland, HIT Scotland. We are a Scottish charity that organises a number of key industry events, raise a bit of money through fundraising, and then give out inspirational and bespoke scholarships to the emerging talent of the industry.Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What do really expensive toilet paper, waistcoat etiquette, and Ferraris getting smoked by Teslas all have in common? They’re just some of the unexpected gems from this week’s chat with Jason Simpson, CEO of Raw Charging, an all-around electric vehicle (EV) evangelist and holder of an epic journey.I joined Jason at Raw's London offices for a deep dive into the world of EV charging, hospitality, and the surprisingly dramatic shift from petrolhead to plug-in advocate. Along the way, we bust some major myths, including:🔋 Range Anxiety is Fake News – “EV charging anxiety disappears faster than a free bar at a wedding.”🏨 Hotels Without Chargers Are Missing a Trick – “Great, your guests can charge ‘just down the road’… instead of spending money in your bar.”🚗 Petrolheads Are in Crisis – “Ferrari had to go hybrid because Teslas kept humiliating them at traffic lights.”Oh, and Jason also casually reveals that you could lease an electric Lotus for £500 a month—which sent me into a mild existential crisis.From accidentally running a luxury hotel in Morocco (and nearly losing two stone in the process) to explaining why Premier Inns need to step up their charging game, this episode is packed with laughs, insights, and some serious food for thought.So, whether you’re an EV sceptic, an early adopter, or just here for the comedy of technological change, buckle up and plug in—this episode is a ride worth taking.🎧 Listen now, and don’t forget to subscribe!The GuestAs CEO of RAW Charging, Jason Simpson drives the company’s mission to deliver top-tier EV charging solutions for the leisure and hospitality industries. With a background in luxury travel, under Jason's leadership, RAW Charging has partnered with prominent names like Merlin Entertainments, Alton Towers, and LEGOLAND® to provide seamless, sustainable charging experiences that elevate guest satisfaction across leading leisure destinations.In a former life Jason was a GM of a Small Luxury Hotel’s property in Morocco, a long term investor in a regional chain of hotels with over 500 bedrooms acquired in 2008 by BDL Select and has spent an enormous amount of time in and around luxury hotels with his former partner who is a travel writer and author.Headline SponsorRotaCloud is the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philSilver SponsorFuel your passion for hospitality with the finest speciality coffee from Pact, proud sponsor of this episode! Pact Coffee works directly with smallholder farmers to bring exceptional, sustainably sourced coffee to UK consumers and businesses. As a special treat for listeners, Pact is offering 25% off your 1st, 3rd, and 5th orders - because we know once you taste Pact, you’ll never look back. Simply sign up to a subscription at pactcoffee.com and enter the code HOSPITALITYMEETS at the checkout.&nbsp;Looking for a coffee...

My goodness have I got a chat and half for you for the weeks special.You are about to receive Mind blowing Learning, Authentic emotion, Unbelievable power and Easy to take action.All that and we fix politics as wellBack in November 2023 I had the privilege of appearing on the Thoughts that Rock Podcast, hosted by old friend of the show Jim Knight and today’s guest (And hopefully new friend of the show) Brant Menswar.Brants Journey will absolutely blow your mind.This conversation is a masterclass in resilience, reinvention, and the human spirit’s capacity to thrive despite adversity. Brant Menswar shares profound insights on how identifying your core values can unlock your potential, empowering you to live intentionally. Whether you’re navigating a career change, personal hardship, or searching for direction, Brant’s relatable anecdotes, actionable advice, and deeply authentic delivery make this discussion both inspiring and transformative!Enjoy!The GuestBest-selling author, former real-life rock star, and Top 10 motivational speaker, Brant Menswar, helps break down daunting long-term goals into powerful everyday moments giving everyone from the front line to the C-suite an opportunity to "own a moment" and create unstoppable momentum.His dynamic live events are a fusion of ground breaking research, interactive live music, powerful narratives and heart-moving video that ignite an emotional call to action among attendees. With more than a decade of strategic involvement with elite global brands, Brant has honed an unparalleled expertise in catalysing connection, sparking engagement, and driving exponential growth.Website - https://www.brantmenswar.com/The Book, Black Sheep - Get it on Hardcover, Audiobook or KindleFollow on Instagram - https://www.instagram.com/brantmenswar/Headline PartnerRotaCloud is the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philSilver PartnerFuel your passion for hospitality with the finest speciality coffee from Pact, proud sponsor of this episode! Pact Coffee works directly with smallholder farmers to bring exceptional, sustainably sourced coffee to UK consumers and businesses. As a special treat for listeners, Pact is offering 25% off your 1st, 3rd, and 5th orders - because we know once you taste Pact, you’ll never look back. Simply sign up to a subscription at pactcoffee.com and enter the code HOSPITALITYMEETS at the checkout.&nbsp;Looking for a coffee solution for your café, restaurant, or hotel? Pact Coffee delivers unparalleled quality and consistency tailored to your business's...

I love coffee.That is all, bye!In all seriousness, I was beyond thrilled to sit down with Will Corby, the coffee connoisseur extraordinaire and Director of Coffee and Social Impact at Pact Coffee. From thrilling tales of gangland encounters to the intricacies of brewing the perfect cup, this episode is as much a caffeine kick as it is a heartfelt chat. Oh, and did we mention it’s full of laughs too? Dive into Will's journey from being a coffee hating mechanical engineer to a coffee aficionado, and learn what makes Pact Coffee not just a brand but a movement.Key Takeaways:A Sliding Doors Moment:Will's coffee epiphany happened with a cup that tasted like Werther’s Originals. One sip changed his life direction.From Engineering to Coffee:Discover how Will's background in mechanical engineering surprisingly aids in creating the perfect roast profile for Pact Coffee.The Americano Debate:Will’s disdain for the term “Americano" and his preference for long-brewed coffee. Learn why he believes this common coffee term should be banished forever.Brewing Espresso Like a Pro:Insight into the meticulous art of brewing perfect espresso and its meditative nature for Will.Social Impact and Farmers:How Pact Coffee works directly with farmers to produce some of the best coffee in the world, improving lives and building communities.Adventures in Risky Places:A heart-pounding tale from El Salvador involving armed gang members and a lucky escape.Collaboration Over Competition:From barista competitions to business, Will underscores the importance of sharing knowledge and the collective improvement that results.Decaf Done Right:The shift in the decaf coffee landscape, with Pact Coffee leading the charge to offer high-quality decaf options that taste just as good as the real thing.Memorable Quotes:“Acts of service are a love language.” - Will Corby"If I was to bring you a bottle of wine from the best estates in the world, you'd be talking about that wine costing thousands and thousands of pounds a bottle." - Will Corby“I love brewing espresso; it’s almost meditative.” - Will Corby“The best want to share everything. There’s no real hiding because collaboration breeds innovation and growth for everybody.” - Will CorbyConclusion:Don’t miss out on this episode packed with fascinating insights, valuable lessons, and plenty of laughs. Will Corby’s journey and his passion for coffee and social impact are sure to inspire, educate, and entertain you from start to finish. Whether you’re a coffee enthusiast or just love a good story, this episode has something for everyone.The GuestWill Corby, Director of Coffee &amp; Social Impact at Pact Coffee. His role is to go and find farmers in 9 Countries across 3 continents who have the capacity to produce the best coffee in the world, incentivise and inform practices for it's cultivation and processing with local agronomists. He then imports that coffee to the UK where Pact develop individual roast profiles based on each coffees unique chemistry and ship them to one of the tens of thousands of home subscribers around the UK, Cafes, Hotels, Restaurants and Offices. Pacts goal is to improve the quality of every cup of coffee consumed in the UK, and use that as a way to engage the public with paying a price for that coffee that allows them to pay a prosperous price to coffee farmers around the world.Instagram - <a href="https://www.instagram.com/pactcoffee/" rel="noopener...

Welcome back, Hospitality Meets fans! In this delightful episode, I sat down with the effervescent Clare Downes, a dynamic executive coach and founder of Martlet.Life and who excels in guiding leaders to their full potential. We go on an engaging journey through Clare's fascinating career path—from her entrepreneurial roots on a farm, into the bustling world of food and drink, and finally to becoming an inspiring executive coach!Here’s a sneak peek of what’s in store:The Serendipitous Start: Discover how a casual comment on a previous guest's post (shoutout to Phil Murphy!) led to Clare joining our show. Coaching Unveiled: Clare breaks down the sometimes mysterious world of coaching. Learn about the nuanced distinctions between coaching, mentoring, and therapy. Trust us, your perception of these roles will never be the same again!Leadership Leap: Stepping up into a leadership role can be daunting. Clare tackles the topic head-on with insights that will make you rethink imposter syndrome A Journey of Adaptability: Phil and Clare discuss the human capacity for adaptation and reinvention. Whether you're feeling stuck or ready for growth, Clare’s wisdom will help you navigate your path with confidence.Coaching in Crisis: Clare shares some heart-warming success stories from her coaching career, particularly during the challenging times of COVID-19. It’s a rollercoaster of emotions, showcasing the resilience and growth of her clients.Sporty Analagies Galore: Athletes and business leaders have more in common than you think! Clare’s sporty analogies bring a refreshing and relatable perspective to personal and professional development.So, whether you're mulling over a career change, stepping into a new leadership role, or simply curious about coaching, this episode has something for everyone. Sit back, relax, and join us for an hour of inspiration.Thank you for tuning in, and as always, stay curious and keep growing! 🎙️✨P.S. Don't forget to leave us a review and share this episode with anyone who might need a little nudge toward greatness!The GuestConnect on LinkedIn - https://www.linkedin.com/in/clare-downes-07802015/Website - https://www.martlet.life/Headline PartnerRotaCloud is the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philSilver PartnerFuel your passion for hospitality with the finest speciality coffee from Pact, proud sponsor of this episode! Pact Coffee works directly with smallholder farmers to bring exceptional, sustainably sourced coffee to UK consumers and businesses. As a special treat for listeners, Pact is offering 25% off your 1st, 3rd, and 5th orders - because we know once you taste Pact, you’ll never look back. Simply sign up to a subscription at pactcoffee.com and enter the code HOSPITALITYMEETS at the checkout.&nbsp;Looking for a coffee...