HTB::The AI Therapist Problem

Amissa Health CEO Sam Smith breaks down why menopause has been healthcare's blind spot and how a new data layer is helping clinicians actually see what their patients are experiencing. Guest: Sam Smith CEO & Co/Founder Amissa Health For more information check out Amissa.com or reach out to healthcrewhq.com

Less than 8% of Americans are metabolically healthy... and your budget is absorbing all of it. Dr. Ferro from Betr Health joins Crew Talk to talk about it.

HIMSS 2026 kicks off in Las Vegas today. 25,000 healthcare leaders are on the ground, nearly a third from the C-suite. The big shift this year — AI conversations are moving from "should we" to "we're doing it, now what." Microsoft just turned Dragon Copilot into a clinical AI platform. What started as an ambient documentation tool is now an app store for clinical AI — with partners like Optum, Regard, and Canary Speech building directly inside the workflow. They're also offering a 60% discount to rural hospitals, which is not an accident given everything happening with Medicaid right now. Telehealth got the runway it's been asking for. Federal telehealth approvals extended two years, and hospital-at-home waivers run through 2030. If you've been waiting to make a real infrastructure commitment to virtual care, that hesitation just got removed. Hospitals are already closing units and laying off staff because of the Medicaid cuts — and we're still in the early innings. Maternity wards, community health centers, hospital clinics — the closures are happening this month, not in some future projection. Shelby breaks down what's driving it, what's still coming in 2027, and what healthcare leaders need to do right now before it gets worse.

AI therapy chatbots are everywhere and nobody's really in charge of them. A new Brown University study exposes serious ethical gaps in how general-purpose AI handles mental health conversations and what healthcare leaders need to do before it becomes a patient safety event. Plus Deep Thoughts on why too much sweet ruins the treat.

Special Episode: The ChatGPT Health Study Mount Sinai just published the first independent safety evaluation of ChatGPT Health—the AI tool 40 million people are using daily to decide whether they need emergency care. The findings are sobering: a 52% under-triage rate on true emergencies, anchoring bias that follows when family members minimize symptoms, and suicide crisis safeguards that triggered inversely to actual risk. But the story isn't all bad. An NEJM AI study shows what AI triage looks like when it's designed to support clinical judgment instead of replace it—and the results are genuinely encouraging. We break down what the research says, what's actually working, and what healthcare leaders should do right now. Plus, Deep Thoughts with Shelby on the difference between keeping the peace and making the peace.

Check out Healthcrewhq.com Health Insurers Turn to AI to Cut Billions in Costs — Providers Should Be Paying Attention Squeezed margins are pushing major payers to deploy AI across utilization management and prior auth, raising concerns about rising denials and lack of transparency. Health Systems Go All In on Agentic AI for End-to-End Clinical Workflows The conversation has moved past scribes — systems like Mayo Clinic and Intermountain are investing in AI that handles scheduling, prior auth, care coordination, and follow-up without human intervention. Digital Therapeutics Finally Have a Path to Get Paid New Medicare billing codes and fresh funding signal that app-based treatments are moving from failed pilots to real budget line items for health systems and payers.            

Headline 1: My Experience with Earl 2 Shelby returns after experimenting with OpenClaw (formerly MoltBot), the viral open-source AI agent that autonomously executes tasks on your computer. Despite security researchers calling it a "disaster waiting to happen," he installed it to understand firsthand what autonomous AI actually feels like. His experience provides crucial context for understanding the AI disruption hitting healthcare. Headline 2: Congress Passes Landmark PBM Reform On February 3rd, Congress passed comprehensive PBM reform requiring 100% rebate pass-through to plan clients starting in 2028. The law also bans spread pricing in Medicare Part D and mandates massive transparency requirements. After decades of PBMs operating in a black box, the rebate retention business model is dead. Headline 3: HHS Scraps 340B Rebate Pilot The Department of Health and Human Services abandoned its controversial 340B rebate model after hospitals sued and won. The proposed pilot would have required providers to front full drug costs and wait for rebates—creating massive cash flow problems for safety-net hospitals. While hospitals are relieved, the fight over 340B isn't over.

Headline 1: CMS 2027 Medicare Advantage Rate Shock Triggers $80B Market Wipeout—The Golden Era is Over CMS proposed just 0.09% rate increase for 2027 MA plans versus expected 4-6%, includes aggressive 1.53% cut from eliminating chart-review-only diagnoses, sending CVS, Elevance, and UnitedHealth stocks into freefall on January 27 and forcing health systems to rethink their entire MA strategy. Headline 2: Coalition for Secure AI Releases Security Framework for Model Context Protocol—AI's New Attack Surface Just Got Real Google, Amazon, Microsoft, OpenAI, and NVIDIA's security coalition released an MCP security taxonomy on January 27 as vulnerabilities multiply, MCP servers get exposed in production, and healthcare organizations realize they're deploying AI agents without the governance to contain them. Headline 3: Commure Raises $200M as Autonomous AI Delivers Real Revenue Cycle Results—The Pilot Era is Over While everyone's still talking about AI potential, Commure's autonomous coding is delivering 83% reduction in clinician time at scale across HCA Healthcare and Ob Hospitalist Group, with RCM customers seeing 20% revenue lift—proof that AI agents work when you actually deploy them right.

EPISODE SUMMARY: Headline 1: Amazon Launches Health AI for One Medical—The Clinical AI Race Heats Up Amazon rolled out Health AI integrated directly into One Medical's app, letting patients access records, book appointments, and manage prescriptions through agentic AI—positioning itself against OpenAI and Anthropic in the race to own clinical AI interactions. Headline 2: CMS Finalizes HIPAA Security Rule—72 Hours to Restore or Report Healthcare organizations now have 72 hours to restore ePHI after a cyberattack or report it as a breach, plus new technical safeguards and encryption requirements—forcing health systems to either upgrade their disaster recovery or face mandatory breach reporting. Headline 3: PBM Reform Gets Bipartisan Momentum—The Rebate System Might Actually Change Congress is pushing bipartisan legislation to ban spread pricing, require rebate pass-through, and increase PBM transparency—reforms that could fundamentally reshape how drug pricing works in healthcare if they actually make it through.

Headline 1: The Megadeal Era is Over—M&A Without a "Big Why" is Just Expensive Anxiety Healthcare megadeals collapsed by 60% in 2025, and M&A has shifted from growth strategy to rescue mission—if you can't explain the deal in one sentence, don't do it. Headline 2: Vizient's "New Margin Math"—Old Growth Levers Are Broken, AI is the Last Big Bet Hospitals are saving more lives but losing money doing it, and AI investment is projected to hit $100 billion by 2030—but only if you redesign workflows first, not just buy tools. Headline 3: CareFirst BCBS Sues CMS Over Medicare Advantage Star Ratings—$32 Million Hangs on One Data Point One member's medication adherence data correction dropped CareFirst from 4 stars to 3.5 stars, costing them $32 million in bonus payments and triggering a lawsuit that's part of a growing wave of payer litigation against CMS.