
Ferne Benson of Mr. Toad’s Pottery joins us to talk about building systems that allow studio owners to step away from daily operations and spend more time working on their businesses. Drawing from her experience running (soon to be) two locations, she shares practical strategies for staff training, delegation, documenting processes, creating knowledge systems, and identifying recurring pain points. We also discuss protecting the owner’s time, developing stronger work-life boundaries, and using financial strategies like Profit First to make intentional business decisions. If you’re ready to become less essential to your studio’s day-to-day operations, this episode offers a practical place to start.
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