Talking Tax Collections with Virginia's Chiquita Hills and Wisconsin's Kyle Duerstein

Chiquita Hills with the Virginia Department of Taxation and Wisconsin Department of Revenue’s Kyle Duerstein are veterans within tax administration collections, leading these vital programs within their respective states. They joined FTA's Director of Compliance and Regional Sections Charlie Helms for this enlightening conversation about collections, with all the challenges and rewards that come from this critically necessary process for delivering the essential funds that keep our nation running.

Maryland Comptroller Brooke Lierman gives a sneak peek into a learning session she's leading at FTA's Annual Meeting in Chicago on boosting earned income tax credit (EITC) uptake in Maryland through data, outreach, and innovation. Lierman discusses a new research partnership the Comptroller of Maryland has with the Urban Institute, aimed at increasing EITC claims through targeted data analysis, community engagement, and taxpayer education.

Maryland Comptroller Brooke Lierman gives a sneak peek into a learning session is leading at FTA's Annual Meeting in Chicago on boosting earned income tax credit (EITC) uptake in Maryland through data, outreach, and innovation. Lierman discusses a new research partnership the Comptroller of Maryland has with the Urban Institute, aimed at increasing EITC claims through targeted data analysis, community engagement, and taxpayer education.

In this episode, we sit down with Maryland Comptroller Brooke Lierman to discuss insights from a new research partnership with the Urban Institute aimed at increasing earned income tax credit claims through targeted data analysis, community engagement, and taxpayer education.

This episode of Tax Breaks published just off the heels of Women’s History Month with FTA Chief Operating Officer Ryan Minnick catching up with recently retired Multistate Tax Commission General Counsel Nancy Prosser.Prosser looks back with gratitude on her esteemed tax career, strongly rooted in her time with the Texas Office of Attorney General and Texas Comptroller of Public Accounts where she set out on a path few women had traveled at that time while working her way up to serve as general counsel before coming to her position as MTC general counsel. She proudly shares accomplishments and challenges had along the way as she deftly pieced together an understanding and interpretation of the often-complex world of tax law. Being a role model now to so many attorneys in tax to include many female attorneys, Prosser points to moving up in her career and the importance of seeing and learning from women in leadership positions and the value of finding that familiarity. She stresses the importance of professional networking and shares ideas for building relationships with others in the SALT world.It’s a refreshing conversation that celebrates Prosser’s career and the privilege she feels having had the honor of knowing and working with so many amazing people along her journey.This is a celebration of her journey. Please enjoy this episode of FTA Tax Breaks with Nancy Prosser.

Leadership & Talent Development Consultant and generations expert Kitty Kollmeyer takes us on a trip through the ages to better understand our multigenerational workforce and how we can all work better together.

In this episode of FTA Tax Breaks, we talk with Marina Sallas with the Missouri Department of Revenue and Lauren Smith with the South Carolina Department of Revenue about the intersection or kindness and employee engagement and its impact on tax administration. Both of their organizations are known and have been recognized for promoting kindness through appreciation, engagement, and good wellness strategies focused on physical, emotional, and financial health. Missouri and South Carolina, like so many top-ranked employers, place a central emphasis on the benefits of a healthy workplace and its positive effects on employee morale and retention. This is a must listen for anyone interested in learning about the details that go into building a positive organizational culture built with the good health and wellbeing of their employees at its core.

Happy Global Ethics Day! Our latest FTA Tax Breaks guest believes we are well into an unprecedented global era of transparency, and you'll want to know why that matters. As our member tax agencies already know, the journey toward building and maintaining public trust can be challenging, influenced by rapidly changing technology, transparency, and expectations coming from our increasingly complex and stakeholder-driven global economy. In this latest episode of the FTA Tax Breaks podcast, FTA COO Ryan Minnick talks with Ethicist International CEO Andrew Blasi about ethical leadership and how leaders and organizations - both public and private - are evolving in their approaches to transparency, communications, and ethics to successfully navigate this era.

In this episode, FTA COO Ryan Minnick dives deep into the world of virtual reality (VR) and deep fakes with Michigan State and Stanford professor, Robby Ratan!If you caught Professor Ratan's captivating keynotes earlier this year at the FTA Annual Meeting in Long Beach or the Technology Conference in Boston, you know you’re in for a treat. In this episode, Robby takes us on an eye-opening journey through his groundbreaking work at the crossroads of technology and psychology.What’s all the hype about VR? Robby sheds light on the heated debates, unpacking both the fascination and fears surrounding these futuristic tools. And trust us—it’s not just sci-fi! This has real implications for us as tax professionals and society at large.He breaks down the “media equation,” a crucial concept that tax administrators need to understand to navigate the ever-evolving tech landscape. Plus, get ready for an important conversation on managing appearances in this new digital age, where balancing enhanced customer experiences with organizational integrity is more critical than ever.

How do you go from crisis to solution in less than 5 hours? For our first-ever LIVE episode from the main stage at the 2024 FTA Technology Conference, COO Ryan Minnick sits down with Rick Offenbecher, Amanda Mosel, and Brad Thome from the Wisconsin Department of Revenue to discuss their agency's response to the recent CrownStrike vulnerability.