The Pre-Read podcast

Real Leadership Starts When Certainty Ends

9/14/2026
0:00
18:48
Rewind 15 seconds
Fast Forward 15 seconds

Most leaders wait for certainty before they make decisions. Tracy Nolan, SVP at Humana, says that is the biggest mistake a leader can make in a crisis.


Tracy has led through some of the highest-stakes moments in corporate crisis management, including one of the largest mergers in telecom history during the COVID-19 pandemic. She joins The Pre-Read to talk about what leadership actually requires when the answers aren’t ready yet.


In this episode:


• Why clarity matters more than certainty in a crisis

• What Tracy learned about the personal cost of leading through crisis

• Why she interviews for curiosity and adaptability over experience

• What CFOs and their teams need most when volatility becomes constant

• How to protect yourself from burnout when crisis is the baseline, instead of the exception

More episodes from "The Pre-Read"