Strong Operations Leadership - A MUST

Should sales reps stay involved with customers after the deal is closed, or should there be a clean handoff to operations?In this episode, I unpack a question that comes up often in sales workshops and peer discussions: how involved should sales be once a new account is won? I explain why blurring the line between sales and account management can slow growth, dilute focus, and ultimately hurt performance.https://elitebsc.com

The janitorial industry is filled with immigrant workers. One could argue that they are the backbone of the industry. As owners and leaders, we have an obligation to think and lead clearly in this current cultural climate. How can we take care of our businesses, love our people, and lead well?

No matter the size of your janitorial company, your key operational leader is critical to your success. What does this role look like? Why is it so important? What qualities are we looking for in someone who could fill this role?

Opportunities are like rain. The wider your bucket, the more opportunities you can catch. But how do we increase our "luck surface area"? In this episode we dive into some of the habits, actions, and attitudes that increase our chances of succeeding.https://elitebsc.com

Is luck something that randomly happens to people, or is it the product of specific actions? And if it is specific actions, how can we increase our "contact" with luck to have a corresponding increase in success?https://elitebsc.com

It if your ratio of janitorial proposals to closed deals is super low, that can be a frustrating experience. Here are a few suggestions to improve your close ratio.For more resources, check out https://elitebsc.com

In this episode, the following content is covered:(1) A few of the ways I use ChatGPT for my professional and personal life(2) A few ways to use ChatGPT and AI in your business(3) Some dangers and/or cautions of AI usehttps://elitebsc.com

In the early days of the company, leading means doing everything it takes to get the job done. Usually that means wearing all the hats. But as the team grows, your jobs as leader changes. You now have to lead and work through others to get the job done. Here are 6 keys to doing that effectively

In this podcast, we look at the five domains of emotional intelligence, what they are, and why they matter in your cleaning company. The springboard for this discussion is Daniel Goleman's HBR article "What Makes a Leader?"For more resources, check out https://elitebsc.com

Here is a short speech I gave at the Elite BSC Janitorial Leadership Conference earlier this week. The goal of the speech was to cast a vision for the industry, and specifically for "Elite" janitorial companies. For more resources, check out https://elitebsc.com