Inside Spotify Camp Nou with Crestron

In this episode of Direct from the Expo, I sit down with Snorre Kjesbu, Senior Vice President and General Manager of Collaboration at Cisco, live from WebexOne 2026 in Austin, Texas. We delve into the concept of "connected intelligence," exploring how the integration of people, AI, and data is transforming the workplace. Snorre shares insights on the shift from traditional contact centers to context-driven experiences and the significance of AI in enhancing both customer and employee interactions. We also discuss the evolution of the physical workplace, emphasizing the need for data-driven decisions to optimize experiences and efficiency. Join us as we uncover how these innovations are reshaping collaboration in today's dynamic work environment.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Vinod Muthukrishnan, VP and General Manager of Webex Customer Experience at Cisco, at WebexOne 2026 in Austin, Texas. They explore how AI is transforming customer experience, moving contact centers beyond individual interactions toward continuous relationships. Vinod explains how Cisco’s Dialog platform connects customer and enterprise context to coordinate AI agents, human workers, and business processes.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr talks with Amit Barave, VP and General Manager of Webex Suite at Cisco, at WebexOne 2026 in Austin, Texas. Their conversation explores how Webex is evolving beyond traditional unified communications toward agentic collaboration, where AI connects conversations, shared context, and workflows to help people accomplish more. Amit discusses Webex’s evolving user interface, purpose-built AI agents, and its approach to enterprise AI governance, security, and interoperability.

In this episode of Direct from the Expo, I sit down with Espen Løberg, VP and General Manager of Collaboration Devices at Cisco, during Webex One 2026 in Austin, Texas. We explore the transformative concept of connecting every space to everywhere, emphasizing the shift from merely designing intelligent rooms to creating comprehensive intelligent workplaces. Espen shares insights about Cisco's innovative Workplace Designer, which integrates planning across entire buildings and campuses, enhancing collaboration and resource management. We also discuss advancements in RoomOS 27 and the new AI-enabled Ceiling Speaker Pro, designed to elevate audio experiences in hybrid environments. Tune in for an in-depth look at how technology is shaping the future of workplace collaboration.

On this special edition, the Collab Collective’s Craig Durr goes inside Spotify Camp Nou in Barcelona to explore Crestron’s technology deployment across Espai Barça, FC Barcelona’s major redevelopment project. Craig speaks with Brad Hintze, EVP of Marketing and Customer Success at Crestron; Antonio Ortega, Regional Salesman; and Miguel Castro, Lead Integrator, about the people, technology, and planning behind one of the world’s largest connected sports and hospitality environments.

On this episode of Direct from the Expo, Craig Durr interviews Rich Bayes, Senior Director and Head of Product for Cisco Collaboration Devices, live from InfoComm 2026. Their conversation explores Cisco's vision for the AI-powered workplace and how collaboration devices are evolving into intelligent infrastructure for hybrid work. Rich shares insights into Cisco's latest innovations across AI-enabled meeting experiences, collaboration hardware, cloud management, and IT operations, highlighting how the company is connecting devices, data, and AI to create smarter, more adaptive workspaces.

In this episode of Direct from the Expo, I welcome Jed Williams, Chief Commercial Officer of Logitech for Business, as we explore the latest innovations from InfoComm 2026. We discuss Logitech's strategic focus on expanding its B2B portfolio, aiming to increase its business revenue to over 50%. Jed shares insights into Logitech's holistic approach, from home office solutions to boardroom technology, emphasizing their commitment to enhancing the user experience in video conferencing and collaboration tools. We also touch on the new Spot device for workspace analytics and the Logi Sync management platform, which streamlines device oversight for IT administrators. Join us for a deep dive into how Logitech is shaping the future of workplace collaboration.

Join me, Craig Durry, on this episode of Direct from the Expo as we dive into the dynamic world of InfoComm 2026 with Sam Kennedy, Executive Vice President of Go-To-Market at NetSpeak. We explore the evolution of their innovative platform, Lena, which leverages AI to autonomously identify and resolve IT issues in real time. Sam shares insights from their journey over the past 18 months, detailing how Lena transforms IT operations by reducing alert fatigue and enhancing troubleshooting efficiency. Additionally, we discuss NetSpeak's new partnerships with industry leaders like Netgear and Cisco, showcasing their commitment to comprehensive solutions in multi-vendor environments. Tune in for an inside look at cutting-edge technology that promises to redefine the future of IT management.

On this episode of Direct from the Expo, Craig Durr interviews Erik Vaveris, VP of Product Management and CMO at Shure, live from InfoComm 2026. Their conversation explores how audio has become a critical foundation for both human communication and AI-powered workplace experiences. Erik shares insights on the evolving role of audio, the impact of Shure's century-long innovation legacy, and the latest product announcements unveiled at InfoComm 2026.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise. Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.