Shortcuts

Jeffrey Rohrs, VP of Marketing Insights at Salesforce , discusses how to convert your audience from first-time visitors to engaged brand advocates.

Monica Hammond, Outreach and Marketing Manager at the United Way of Greater Atlanta, talks about the positive results of deploying LivePerson's LiveEngage platform. The solution opened up services to a new spectrum of individuals who preferred to communicate anonymously.

David Philips, Sr. Manager of Digital Marketing at Cvent, discusses how the LiveEngage platform with proactive chat, rules-based targeting, and enrichment analytics capabilities has allowed the Cvent to improve its customers online experience.

Angela Tripp, Project Manager for the Michigan Legal Help Program, discusses how live chat helps self-represented litigants in Michigan by providing them with the legal information they need, guiding them through the legal process, and assisting them in using the website.

Jo Burgess, Co-Founder and Evolution Manager, and Geraldine McGill, New Business Sales Manager, at Shortcuts discuss how live chat helps tailor the customer experience, increase sales, and provide service for existing clients.

Adi Lahav, CEO at SAHAR, discusses the pivotal role LivePerson's live chat and mobile live chat plays in crisis counseling in Hebrew and Arabic speaking countries.

Yohai Ben-Israel, Small Business Sales Manager at LivePerson, discusses how intelligent digital engagement helps small businesses find and target new customers, retain returning customers, and personalize the overall online experience.