S2:E4 Reputation Revolution

In the first episode of season four, we are joined by Geralynn and Laura Kottschade, owners of Jerry's Abra located in Mankato, MN! After winning Franchisee of the Year at the 2023 Driven Brands US Collision Conference, Jerry's Abra decided to make a change. Tune in for valuable insights on succession planning and learn how Geri and Laura have transitioned their business within their family!

In this episode, we are diving into the importance of the Disassembly for Repair (DFR) process. This approach is crucial for diagnosing, repairing and maintaining vehicles at the highest level of quality. Join us as we hear from industry professionals Jeremy Buller, Mike Peek, Bobby Shamoon, and Nick Floyd in understanding, developing, and implementing a DFR (Pre-Op) Process in your body shop.

In today's conclusion of our two-part series, we wrap up the discussion on expanding your collision repair business with a focus on actionable strategies and real-life success stories. Joined once again by prominent leaders from the Driven Brands team, we delve deeper into the current market dynamics and reveal untapped avenues for growth and optimizing your work-mix to enhance your business strategies. Whether you're an independent shop owner or affiliated with renowned franchise networks like Abra, CARSTAR, or Fix Auto, this episode promises to equip you with insights and advice tailored to independent body shop owners. Tune in now to discover the transformative strategies that will revolutionize your business and pave the way for unparalleled success.FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast Thank you to all of our guests in this episode for their participation. GUESTSDamien Reyna, COO - US CollisionDriven Brands CollisionBrian Newberry, VP of Development - US CollisionDriven Brands CollisionTony Mammone, VP of Strategy & Analytics - CARSTAR CanadaCARSTAR CanadaLesa Laird, VP of Franchise Services - US CollisionDriven Brands Collision HOSTRon Zappetillo, Sr. Field Performance ManagerDriven Brands CollisionPRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

In today's episode, part one of a two-part series, we dive into the numerous opportunities for growth and why now might be a good time to expand your collision repair business. With guests from the Driven Brands leadership team, we discuss the current market landscape, the importance of strategic growth, and how to identify new opportunities. Our panel of experts shares insights on optimizing work-mix, maintaining strong internal culture, and capitalizing on underserved markets. Whether you're an independent shop owner or part of a franchise network like Abra, CARSTAR, or Fix Auto, this episode will provide valuable insights and tips for growing your business in today's fast-paced, high-demand environment. Don't miss this chance to learn from industry leaders and discover new strategies to take your business to the next level. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast Thank you to all of our guests in this episode for their participation. GUESTSDamien Reyna, COO - US CollisionDriven Brands CollisionBrian Newberry, VP of Development - US CollisionDriven Brands CollisionTony Mammone, VP of Strategy & Analytics - CARSTAR CanadaCARSTAR CanadaLesa Laird, VP of Franchise Services - US CollisionDriven Brands Collision HOSTRon Zappetillo, Sr. Field Performance ManagerDriven Brands CollisionPRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

In the first episode of season 3, we explore how you can breathe new life into your body shop by breaking away from the traditional methods and processes that might be holding you back. From fixing inefficient workflows to updating technology - this episode's guests Richard Fish (Fix Auto USA MSO) and Chase Marchese (CARSTAR MSO) - discuss their journeys from single-store operators to 5+ locations and growing, addressing common roadblocks that prevent body shops from running at their best and sharing strategies to overcome them.Fish, who won Fix Auto USA's 2022 Franchisee of the Year award, and Marchese, a veteran who recently opened the 1,000th Driven Brands Collision repair facility - highlight real-world examples of how changing the way you work can lead to improved efficiency and increased profitability. Whether you're a seasoned shop owner or just starting out, this episode will provide you with actionable insights and practical advice for revitalizing your body shop and taking your business to the next level. So listen today as we break the mold and discover new paths to success for today's body shop. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast Thank you to all of our guests in this episode for their participation. GUESTSRichard Fish, Owner-OperatorFIX AUTO CARLSBAD VILLAGEFIX AUTO KEARNY MESAFIX AUTO LAKE FORESTFIX AUTO LONG BEACHFIX AUTO OCEANSIDEFIX AUTO SAN CLEMENTEFIX AUTO SIGNAL HILLFIX AUTO TUSTIN Chase Marchese, Owner-Operator CARSTAR PATRIOT AUTO BODYCARSTAR PATRIOT AUTO BODY ALBERT PIKECARSTAR PATRIOT AUTO BODY CONWAYCARSTAR PATRIOT AUTO BODY LITTLE ROCKCARSTAR PATRIOT AUTO BODY MAUMELLEHOSTRon Zappetillo, Sr. Field Performance ManagerDriven Brands CollisionPRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

In this episode, we explore the ins and outs of the Tesla Certification Program. With a growing number of Tesla vehicles on the road and the growing EV shift in the automotive industry, learning how to repair these vehicles properly is becoming necessary for collision repair operators. So what does it take for a collision repair shop to become Tesla certified, and what benefits can it offer both shops and Tesla owners? We speak with Tesla-certified collision repair shop owners to learn about the certification process and the challenges and rewards of working on Tesla vehicles. Tune in to learn more about the Tesla collision repair certification program and the importance of using trained technicians for repairs on these advanced vehicles. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast Thank you to all of our guests in this episode for their participation. GUESTSBrad Payne, Director of Business DevelopmentCARSTAR North TorontoErnie Loggarakis, Owner and OperatorFix Auto SkokieJason Wong, Owner-OperatorCARSTAR Auto World CollisionCARSTAR Auto World Collision San JoseMicah Elsom, Director of OperationsABRA Fort CollinsABRA GreeleyHOSTRon Zappetillo, Sr. Field Performance ManagerDriven Brands CollisionPRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

This live episode of Collision Buzz was recorded on stage at the 2022 Fix Auto USA Conference.  Co-hosted by Driven Brands Collision -  Sr. Vice President of Operations, Dennis O'Mahoney, and Sr. Director of Marketing, Jennifer Paulino - the episode features top-performing Fix Auto Franchise leaders discussing their best strategies when it comes to marketing, operations, and planning for the future.  The 50-minute conversation covers a range of topics from tackling the challenges of modern customer expectations to planning for the EV and technology evolution that is nearing closer every day. Dennis and Jennifer lead our guests through impactful discourse allowing each of the owner-operators to divulge their best tips and insights that are certain to help fellow body shop owners improve their operations.  FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcastThank you to all our guests in this month's episode.GUESTS Alex Doria, Owner-OperatorFix Auto SanteeRichard Fish, Owner-OperatorFix Auto Carlsbad VillageFix Auto Kearny MesaFix Auto Lake ForestFix Auto Long BeachFix Auto OceansideFix Auto San ClementeFix Auto Signal HillFix Auto TustinJesse Hord, Owner-OperatorFix Auto Capital CityFix Auto OrangevaleFix Auto RosevilleErnie Loggarakis, Owner-OperatorFix Auto Skokie HOSTSDennis O'Mahoney, Sr. Vice President of Operations, CollisionDriven BrandsJennifer Paulino, Sr. Director of Marketing, CollisionDriven Brands  PRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

In the second part of this two-part series of Collision Buzz, we conclude our conversation with well-known industry speaker, consultant, and business owner, Mike Anderson, who shares his wealth of knowledge and insights with our own Driven Brands' Collision Group Coaches. During this sit down our coaches discuss a range of strategies around growing your team, managing the high volume of WIP, dealing with stress in the current work environment, customer service strategies, and so much more.  Mike Anderson is an acclaimed champion of everything that is, or could be, right about the industry. As one of the most knowledgeable people in his field, he is a sought-after speaker, author, and consultant, who can discuss and teach on a wide range of topics – from the politics affecting collision repair, to researching repairs properly via technology, to giving and getting the best from insurers, to creating a unified and supportive work culture, to performing a safe and correct repair – just to name a  few things!Tune in and enjoy this highly impactful and beneficial episode. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcastThank you to all our guests in this month's episode.GUESTS Mike Anderson, Consultant and SpeakerCollision Advice Kris Joeckel, Field Performance ManagerABRA Auto Body Repair Erik Long, Field Performance ManagerFix Auto USA HOSTRon Zappetillo, Sr. Field Performance ManagerCARSTAR PRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

In the first part of a two-part episode of Collision Buzz, we bring in well-known industry speaker, consultant, and business owner, Mike Anderson, to share his wealth of knowledge and insights with our own Driven Brands' Collision Group Coaches.  During this sit down our coaches discuss a range of strategies around growing your team, managing the high volume of WIP, dealing with stress in the current work environment, customer service strategies, and so much more.  Mike Anderson is an acclaimed champion of everything that is, or could be, right about the industry. As one of the most knowledgeable people in his field, he is a sought-after speaker, author, and consultant, who can discuss and teach on a wide range of topics – from the politics affecting collision repair, to researching repairs properly via technology, to giving and getting the best from insurers, to creating a unified and supportive work culture, to performing a safe and correct repair – just to name a  few things!Tune in and enjoy this highly impactful and beneficial episode. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast Thank you to all our guests in this month's episode.GUESTS Mike Anderson, Consultant and SpeakerCollision Advice Kris Joeckel, Field Performance ManagerABRA Auto Body Repair Erik Long, Field Performance ManagerFix Auto USA HOSTRon Zappetillo, Sr. Field Performance ManagerCARSTAR PRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision

This special episode of Collision Buzz was recorded live and on stage at the 2022 CARSTAR Conference.  Hosted by Driven Brands Collision Senior Director of Marketing, Jennifer Paulino - the episode features past Collision Buzz guests and CARSTAR brand leaders discussing their approach to an integrated marketing plan.  The discussion encompasses everything from community involvement to a strong digital presence - focused on the growing “Reputation Revolution,” Jennifer leads our guests through a meaningful dialogue around the necessary tools and initiatives that today’s body shops need to have a successful and impactful brand presence. Thank you to all our guests in this month's episode. FOLLOW THE COLLISION BUZZ PODCASTINSTAGRAM   |   instagram.com/collisionbuzzpodcastFACEBOOK   |   facebook.com/collisionbuzzpodcast GUESTS Johnny K., Owner-OperatorCARSTAR Edmonton GatewayCARSTAR Edmonton MayfieldCARSTAR Edmonton South EastCARSTAR EllerslieCARSTAR Express Edmonton SouthCARSTAR Leduc North Wendy Murray, Owner-OperatorCARSTAR Murray'sCARSTAR Port OrchardFix Auto Gig HarborFix Auto Port OrchardFix Auto Puyallup Sebastian Torres, Owner-OperatorCARSTAR BrantfordCARSTAR Brantford WestdCARSTAR Simcoe Jamie White, Owner-OperatorCARSTAR Universal of Fort OglethorpeDalton CARSTAR SouthKen's CARSTAR North HOSTJennifer Paulino, Sr. Director of MarketingDriven Brands Collision PRODUCEREliezer Plasencia, Creative Marketing ManagerDriven Brands Collision