Coffee with Kim podcast

Communicating Expectations Clearly At Work With Sam Yankelevitch

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🎧Timestamps:

04:40 Understanding the commitment conversation

08:24 Why 'I understand' often means nothing

10:12 The magic of the scaling question

12:32 Building trust through small steps

15:30 Communicating expectations and handling resistance

21:08 The 5 Step commitment conversation

26:23 Using the word 'count' to clarify standards

30:50 Building capability through delegation

36:39 Human nature and the limits of foolproof processes

44:50 Encouraging curiosity and open questions

đź”—Links:

Sam’s LinkedIn Course: Getting Things Done with Commitment Conversations

Website: Samyankelevitch.com

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