Timeless Touches, Modern Magic: Etiquette That Elevates Your Brand (Solo Episode)

Text Kristen your thoughts or feedback about the showWe don’t talk enough about the simple stuff in business — like saying thank you, acknowledging a message, or showing basic respect and professionalism. But today, I’m calling it out.In this episode, I’m diving into why modern business etiquette still matters — and how it can actually become a quiet superpower in your brand. I’m sharing a few real-life moments that sparked this conversation (including my swim team group texts and a frustrating Instacart experience) and unpacking how small gestures build trust, credibility, and connection with clients.And here's the good news: you don’t have to manually remember it all. You can (and should!) automate thoughtful touches with tools like 17hats so that simple courtesies don’t fall through the cracks when life or business gets busy.✨ Topics covered:The role of etiquette in the digital business worldWhy the “little things” can make a big brand impactHow systems can support better follow-through and client experiencePersonal stories that prove why this matters more than everA gentle reminder: none of us get it perfect — and that’s OKBook a free consult with me to chat about your systems.ICYMI Episode 152: How to Prioritize When You’re Overwhelmed AF*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showAlicia Conner is building a business while balancing a full-time job and two young kids—and she’s doing it with purpose. She helps sorority women translate their leadership experience into corporate-ready skills that get noticed and land them the jobs they want.We talk about the value of listening to your gut, especially when the noise of advice and expectation gets loud. Alicia shares how she’s leaned into her support system and why success as a “solopreneur” doesn’t mean doing it all alone. Plus, we cover how to use quieter seasons to focus on your systems so you're prepared for the growth you’re working toward. Whether you’re just starting your career or pivoting mid-way, this episode is packed with perspective and practical reminders.Connect with Alicia on Instagram @corporatesororitysister ICYMIAlicia and I spoke to connecting through Em Connors' membership; Em was actually a guest on the show back in 2023 when she shared hopes of creating a membership: Ep# 74 Canva, Courses, and Courage: Em Connors' Path to Online Success*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showEver looked at your to-do list and felt completely paralyzed… or like a cat chasing its own tail getting absolutely nowhere? If yes, this episode is for you.Today, I’m sharing one of my go-to tools when overwhelm hits: the Eisenhower Matrix. It’s quick. It’s simple. It’s effective. Because when you can distinguish between importance and urgency, you can get clear on your priorities and start making strategic progress... which leads to sustainable growth for your biz.*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showWhat do neuroscience, web design, and cake have in common? For Grace "Grey" Pak — everything!In this episode, Grace shares her powerful and unconventional journey from the world of science and tech to becoming a sought-after cake artist whose creations go beyond delicious dessert and head straight into fine art. Grace opens up about the pressures of cultural expectations, the internal reckoning that led to her career shift, and how she discovered a deeper purpose through creating cakes.We talk about the business side of being an artist, the healing power of creativity, and Grace’s mission to use cake as both an artistic medium and a tool for emotional connection. From running her business to leading art therapy-inspired workshops, Grace is redefining what it means to follow your passion — and what it takes to turn that passion into a profession.Learn more at DuchessofCameron.com or follow on Instagram.*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the show👯‍♀️ Special Guests: Sammy & Gracie (my twin daughters)🗓️ Recorded on: Take Your Kids to Work Day 2025Today’s episode is a little different — and a whole lot of FUN! I’m joined by two very special co-hosts: my 10-year-old twin daughters, Sammy and Gracie.In honor of Take Your Kids to Work Day, I handed them the mic to get their honest, unfiltered thoughts on entrepreneurship, what makes a good (or bad) business and what they would do differently as business owners. Spoiler alert: their answers are both simple and surprisingly insightful.Whether you’re a parent, solopreneur, or just in need of a smile, this episode is packed with laughter and unexpected wisdom from the next generation of CEOs.ICYMISubscriber emails sent on 4/23/25:Sammy’s version and Gracie’s versionPlus their previous podcast appearance: Episode 7: Out of the Mouths of Babes*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showMeet Michelle, a passionate artist who transitioned from teaching to a career in art. Inspired by influential teachers and her fascination with school, Michelle pursued a career in education, including obtaining her masters (and racking up student loans) only to eventually realize that her love of school didn’t translate to teaching. Michelle shares the calculated risks she took, leveraging her savings and familial support, to launch her own art business, Art by Michelle Marie. From painting murals on family walls to gaining commercial clients, Michelle's journey is about embracing creativity, overcoming fears, and continuously learning. She shares practical advice for aspiring artists (applicable to all entrepreneurs), the importance of starting somewhere, and balancing the various facets of running a business. Tune in for an inspiring story about following your passion and creating a career out of creativity.Learn more aboutMichelle at www.artbymichellemarie.com and connect with her on social: Instagram | Facebook | TikTok | YouTube*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showEver feel like your DMs, inbox, and texts are bursting at the seams with client leads—and you have zero idea where anything is? 🙋‍♀️ You're not alone, and you're definitely not doing it wrong. You're just ready for better systems.In this episode, we're taking your lead management from scattered to streamlined with a three-tier approach for every stage of business. Whether you're brand new or scaling fast, there’s a path forward—and I’m going to walk you through it.🎯 What you’ll learn:Why your response time might be hurting your business (and how to fix it)How to use templates to instantly cut your inbox time in halfThe magic of forms and what 2 questions you must includeWhy a CRM isn’t just for “big” businesses—and how it can make you look ultra-pro (even from your kitchen table)Plus, I share the exact CRM I use (17hats!) and how it helps me manage leads, reduce stress, and build a smooth client experience.📌 Mentioned in this episode:Get the written step-by-step instructions to follow along with this episode: www.kristenlettini.com/leads Episode 119: Level Up Your Productivity with this Biz HQ BlueprintMy go-to CRM: 17hats (50% off with this link or code FAIRYTALE)*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showMeet Viva Kreis - a trailblazing young athlete and passionate advocate for women in sports. From her eighth-grade project on Wilma Rudolph to playing professional handball in France, Viva’s journey is nothing short of inspiring.In this episode, Viva shares how she landed interviews with WNBA stars at the age of 14, her deep love for sports history, and the motivation behind her book, She Did That: Amazing Female Athletes from A to Z. Viva focuses on the power of pursuing your passions and shares her excitement for what is hopefully a spot on the 2028 US Olympics handball team.Whether you're an athlete, a sports fan, or someone chasing big dreams, this episode is packed with insight, inspiration, and a reminder that no goal is out of reach.Tune in and get ready to be inspired!Learn more and connect with Viva on her website and Instagram @Viva_LasVegas.Get her book on Amazon: She Did That?!: Amazing Female Athletes from A to Z*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showI’m breaking down why a Biz HQ is important, WHAT details & docs to put there and how to decide WHERE to create yours.This simple, but important centralized system helps store frequently used links, business details, public relations materials, and more, increasing productivity and reducing overwhelm. If you don’t already have one, you’re going to want to create your “Business Headquarters” ASAP!Tune in to learn more about this simple productivity booster.To download the companion worksheet, go to www.kristenlettini.com/hq. *** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

Text Kristen your thoughts or feedback about the showWhether coaching from the pool deck or guiding athletes through nutrition, Erica Beine’s philosophy remains the same—just keep swimming.After 13 years in collegiate swim coaching, Erica became the youngest Division I Head Coach in the country. But she soon realized her true calling lay beyond the pool, driven by a desire for greater autonomy and a passion for helping athletes unlock their full potential.This episode dives into Erica's inspiring career transition from coaching to entrepreneurship. She shares the challenges and triumphs of building her own business, Beine Wellness Building, where she uses a cutting-edge, genetics-based approach to nutrition. She emphasizes the importance of perseverance, adaptability, and taking consistent small steps—lessons learned from her own journey.Connect with Erica:🌐 Website: Beine Wellness Building📷 Instagram: @ericabeine*** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.