Communication, creativity, and why being human is still our greatest advantage with Helen Alexiou Pestana

In this week’s episode of the business of dentistry podcast, host, Hazel Dockery, is joined by principal dentist, co-owner of Dental Concepts and coach mentor, Shilpa Chitnis. Among the topics they discuss are navigating change, the isolating nature of dentistry and individual definitions of success. What you’ll hear: Navigating change and the challenges it can bring An outline of the timeframe of Shilpa’s process with a client The problem of perfectionism in dentistry and the reluctance to talk about failure

In this episode of the In the Loupe podcast, Nigel Jones is joined by Paul Graham, Managing Director of Medical at Christie & Co, where they talk about topics including the recent publication of the dental market review, the CMA Investigation and exit strategies.   What you’ll hear: Findings from recent publication of the dental market review An overview of practice sales market Geographical variations in NHS dentistry Advice for small groups planning an exit in the future

In this episode of the In the Loupe podcast, Nigel Jones is joined by Dr. Jin Vaghela and Dr. Kish Patel, CEOs and founders of the Smile Clinic Group and Smile Dental Academy, to discuss systems and processes in the digital world and how people can learn from their failures.   What you’ll hear: Striking the right balance between the business and providing healthcare Using the right systems and processes in the digital world The value of making decisions based on data The importance of making sure you are adding technology into your business for the right reasons.

In this episode of the In the Loupe podcast, Nigel Jones is joined by business consultant Linda I’Anson and co-founder of Agar Management Consultancy Jack Orchard to talk about business culture, psychological safety and building high-performing dental teams.   What you’ll hear: What does culture mean within a business Becoming a leader intentionally or being an accidental leader Psychological safety- creating an environment for people to feel safe within their workplace.

In this week’s episode of the business of dentistry podcast host, Hazel Dockery, is joined by Associate Professor Fiona Ellwood, Executive Director of the Society of British Dental Nurses, to discuss her academic research on the subject of ageism in dentistry, with a specific focus on dental nurses. What you’ll hear: What part do dental nurses play in portraying the acceptance of ageism How policies can drive intergenerational tensions between dental nurses Fiona’s paper’s conclusion and findings and how it is likely to be received.

In this week’s episode of the business of dentistry podcast, Hazel Dockery is joined by Helen Alexiou Pestana to talk about her busy and varied career, Fusion IQ and why, in the world of AI, being human is still our greatest advantage.   What you’ll hear: Her experience of working closely with Nelson Mandela and the Mandela lesson Defining creativity in a dental practice The definition of 'fail with intent'.

In this week’s episode of the business of dentistry podcast, Donna Hall is joined by Natalie Bradley, consultant in special care dentistry, to discuss the Oliver McGowan Mandatory Training and its impact on dentistry, particularly for patients with learning disabilities and autism. What you’ll hear: Key challenges patients with learning disabilities or autism face when accessing dental care What is involved in the Oliver McGowan Mandatory Training Practice requirements to ensure they have completed the training For practices that have not yet done the training, top tips for getting started.

In this week’s episode of the business of dentistry podcast, host, Les Jones is joined by Adam Smith, Director of Boxly to discuss leads, AI and the balance between sales and patient care.   What you’ll hear: How important is it for dental practices to track enquiries and act on that journey Adam’s opinion on the roles of phonebots and chatbots in practice Whether software like Boxly help deliver patient care quicker and more effectively.

In this week’s episode of the business of dentistry podcast, host, Josie Hutchings is joined by Ashley Worskett, founder of Torvit Digital to discuss what really drives growth in dental practices and about how to attract the right patients.  What you’ll hear: What does the right patient actually mean in today’s landscape Common mistakes practices make when trying to attract patients How a practice can clearly define its patient profile How imagery and reviews help attract the right patient for you.

In this episode of the business of dentistry podcast, host, Louise Anderson is joined by Lauren Harrhy, Principal dentist and owner of Sparkle Dental Centre and deputy chair of the British Dental Association, to discuss NHS dentistry in Wales. Topics covered include the amended contract that came into effect in April and whether now is the time to stick, adapt or exit the NHS. What you’ll hear: How are practices and practice owners feeling since the contract changes in April? For practices questioning the current NHS model, what options do they have available to them? What could the next 12 months look like for NHS dental practices in Wales?