Driving Whole-Person Care: Dr. Caroline Carney on Behavioral Health Innovation

 In this episode of the Becker’s Healthcare Podcast, Lukas Voss speaks with Gaurav Gupta, SVP of Product Strategy and Performance Management at Med-Metrix, about the rising role of artificial intelligence in revenue cycle management—and why transparency matters more than ever. Gaurav unpacks the challenges of “black box” AI, including staff distrust, compliance risk, and limited oversight, and explains how explainable AI can drive smarter, more trustworthy outcomes. Tune in to learn how healthcare leaders can evaluate AI tools with confidence and future-proof their RCM strategies.This episode is sponsored by Med-Metrix.

In this episode of the Becker’s Healthcare Podcast, Jakob Emerson speaks with Mal Tedesco and Damaris Delp of Insight Global Health about building a stable, people-centered global workforce. They explore the importance of supporting international employees, strategies that have reduced turnover within the International Nursing Program, and how a people-first approach drives better outcomes. Tune in to learn how Insight Global is redefining global workforce success through intentional leadership and long-term planning.This episode is sponsored by Insight Global Health.

This episode, recorded live at the Becker's Hospital Review 15th Annual Meeting, features Salman Ali, CEO and Co-Founder of Kouper Health. He shares how Kouper is using generative AI to streamline care transitions, reduce readmissions, and improve follow-up rates—offering actionable insights on implementation, integration, and ROI for health system leaders.This episode is sponsored by Kouper Health.

This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Crissy Turino, Chief Plan Officer & Chief Operating Officer, CountyCare. Crissy shares how CountyCare is advancing health equity through housing and food access programs, while boosting member satisfaction and outcomes through value-based care and community engagement.

Qiana Cressman and Colin Mincy, Co-CEOs of Centering Healthcare Institute, join the podcast to delve into the urgent disparities in maternal health outcomes, particularly the stark contrast in childbirth-related death rates between black and white women. They explore how their organization is working to create more equitable access to quality care, improve prenatal and mental health support, and enhance the overall healthcare experience. Qiana and Colin also share insights into how patient-partner relationships can be strengthened while keeping costs down, highlighting the importance of equity-driven leadership in healthcare transformation.

In this episode, Mary N. Mannix, President and CEO of Augusta Health, shares insights on navigating Medicaid and Medicare Advantage challenges, the importance of innovation in healthcare, and Augusta Health’s investment in workforce development through its new graduate medical education program. She also discusses the organization’s commitment to community health and the power of leading with optimism.

This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Dr. Sachin Jain, President and Chief Executive Officer, SCAN Group. Dr. Jain discusses how SCAN is redefining member experience through human-centered care and highlights the urgent need for deeper payer-provider partnerships to drive true innovation and better outcomes in healthcare.

Melanie Wilson, Interim CFO for Essentia Health, joins the podcast to discuss value-based patient care models and how political shifts are influencing the healthcare finance landscape. She highlights the importance of community partnerships and shares what excites her most about the future of the industry—including improvements in operational efficiency and streamlining workflow to better serve patients and providers alike.

Dr. Jamie Leigh Wells, President and Founder of the Yale Alumni Health Network and U.S. Ambassador in Healthcare for the Global Blockchain Business Council (GBBC), joins the podcast to discuss insights from her book A Clinical Lens on Pediatric Engineering: Pioneering Science and Technology for Cutting Edge Patient Care. She explores the impact of clinical engineering on pediatric care and how early interventions can influence long-term health outcomes. Dr. Wells also shares key trends shaping the future of healthcare and offers thoughtful guidance for emerging leaders in the field.

In this episode, Caroline Carney, President of Behavioral Health and CMO at Magellan Health, discusses integrating behavioral and physical health, addressing social determinants, and expanding access through value-based and collaborative care models. She shares strategic insights on improving outcomes while navigating industry headwinds.