Building Trust in Healthcare with Insights from NRC Health

In this episode, Dr. Goutham Rao, Chair of Family Medicine and Community Health at University Hospitals of Cleveland and Case Western Reserve University, shares insights on the global challenges of recruiting primary care physicians. He discusses strategies for making the work more engaging, the role of innovation and AI, and how to inspire future physicians through meaningful connections with patients.

In this episode, Laura Dyrda, Vice President and Editor-in-Chief at Becker's Healthcare, highlights critical policy debates around ACA subsidies, telehealth, hospital-at-home programs, and the future of the 340B program, sharing how these developments could impact hospitals, patients, and health system sustainability.

In this episode, Scott Becker shares eight major healthcare updates, including workforce turnover, policy debates in Washington, hospital profitability trends, and more.

In this episode, Jenni Alvey, CFO of IU Health, shares insights on navigating workforce challenges, advancing care affordability, and preparing for major system initiatives including a new downtown hospital and Epic implementation. She also reflects on leadership lessons that shape her approach to healthcare finance today.

In this episode, Dr. William England, Strategic Advisor - Research at NRC Health, discusses findings from the organization’s latest report on patient trust. He highlights how brand image, reliability, and consistent care experiences shape loyalty and outlines strategies for health systems to strengthen trust with patients. https://go.nrchealth.com/nSight/August-2025This episode is sponsored by NRC Health.

In this episode, Todd Latz, CEO of GoHealth Urgent Care, shares how the company has grown to nearly 400 centers through integrated health system partnerships. He discusses innovation, workforce strategies, and what it takes to scale urgent care sustainably in a competitive market.

In this episode, Dr. Shannon Hayes and Dr. Beverly Lee share their journey from mentor-mentee to colleagues at Texas Children’s Pediatrics, reflecting on the importance of mentorship, balancing medicine with life, and the joy of caring for children and families.

In this episode, Doug Meil, Software Architect for Data and Analytic Solutions & ACM Senior Member reflects on his decade-long journey with Explorys and IBM Watson Health, sharing insights from his book The Rise and Fall of Explorys and IBM Watson Health. He discusses what went wrong, what could have been done differently, and the lessons healthcare tech leaders can apply today.

AI just got faster, smarter, and a lot more… agentic. In this episode of The No Normal Show, UChicago Medicine CMO Andy Chang joins us to talk about the tech that’s rewriting the rules for healthcare marketing. We discuss the rise of AI “agents” that can book your appointment before you’ve finished your coffee, to why websites as we know them might not survive. Also, Andy shares how his team is building a frictionless, hyper-personalized patient experience. We cover the future of MarTech stacks, the end of one-size-fits-all healthcare, and yes—why video games are surprisingly great for family bonding. The future’s here, are you ready to play? Tune in now.Subscribe to The No Normal Rewind, our newsletter featuring a mashup of the boldest ideas, sharpest takes, and most rewind-worthy moments from our podcast here: https://bpdhealthcare.com/insights/#newsletterInterested in joining us at Joe Public Retreat? Learn more here: https://bpdhealthcare.com/insights/events/joe-public-retreat-2026/

In this episode, Stephanie Conners, Nurse and CEO of BayCare Health System, shares her journey from the bedside to the C-suite, the lessons she’s carried from outside healthcare into leadership, and how family, resilience, and bold thinking shape the way she leads today.