Building Smarter Workflows: Transforming Onboarding and Optimization in Healthcare

4/5/2026

Becker’s Healthcare Podcast

0:00

11:07

In this episode, Jenn Balchunas, MHL, CPC, Director of Onboarding & Optimization, DevelopMe Leadership Coach at UNC Health Medical Group, and Sachin K. Gupta, MD, FAAFP, Chief Medical Officer Primary Care/Statewide at UNC Health Medical Group, share how they built an onboarding and optimization team to improve workflows, reduce burnout, and strengthen clinician support. They discuss lessons learned, the role of data and relationships, and how AI and new tools are shaping the future of workforce efficiency.

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Building Smarter Workflows: Transforming Onboarding and Optimization in Healthcare

Becker’s Healthcare Podcast

More episodes from "Becker’s Healthcare Podcast"

Rethinking Healthcare as Technology Shifts Care to Consumers with Dr. Joel Selanikio

Building Smarter Workflows: Transforming Onboarding and Optimization in Healthcare

Leading Through Change: AI, Capacity Strategy, and the Future of Care with Victor Navarro, MD

Kofi A. Cash, DSc, FACHE, Director of Operations (COO-equivalent) at Bartow Regional Medical Center, BayCare Health

Seanna-Kaye Denham-Wilks, PhD, FPCC, Chief Operating Officer and Deputy Administrator of Nursing Home Operations at NYC Health + Hospitals | McKinney

Rosy Thachil, MD, MBA, FACC, FAMWA, FACVC, Cardiologist at NYC Health + Hospitals/Elmhurst

GLP 1 Breakthroughs, Global Leadership Moves, and Hospital Deal Activity with Molly Gamble

Scott Becker - 7 Healthcare Stories Highlight Profits, Layoffs, Growth, and Innovation

Zachary C. Dietch, MD, Transplant Surgeon at Northwestern Medicine

Jason Mouzakes, MD, FAAP, President and Chief Executive Officer of Albany Medical Center Hospital and Professor of Otolaryngology and Pediatrics