Baking it Down with Sugar Cookie Marketing 🍪 podcast

284. Baking it Down - RI-Do Not Keep Your-P

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🪦 RI Don’t Hold Your P- When it’s time to speak up.


In this week's Baking it Down Podcast - Episode 284 - RI-Don't Hold Your P, thank goodness we're nearly done with our "spooky sugar" series (because the names are getting harder to keep on theme). Things that are scary to businesses are the things that were preventable until they grew 5 legs and ran off on ya. That's today's podcast, born from the drama we've seen hit our FYPs over the last few weeks.

🪦 Deadly Inspo Disclaimer 

Inspiration photos are "for inspiration only" as long as you communicate that to the client before they hand you that cold, hard cash. When you ask someone what they want, and they send you a photo, there's a high chance they expect you to replicate it pretty darn close. Adding a simple disclaimer to your Jotform or Google Forms that says "inspo photos help guide my creative process, but end result won't be a 1:1 replication" will help break the ice(ing) with client expectations.

What you don't want to happen is to not add that disclaimer, hand over the cookies baked with love (and hard work and time), and have the client question where these designs came from and how come you didn't mirror the pic they sent you.

🪦 The Deadly Delayed Quote 

The inclination that you can "wow" the client into opening the wallet a bit wider is a weak strategy when it comes to high-priced, edible items. Lead with your minimum - it kicks out the tire kickers while also setting expectations and eliminating sticker shock. We often find people scared of quoting clients aren't 100% positive in their pricing.

There's a cost floor for every quote - the minimum you can charge and break even (including time costs). Then there's a price ceiling - the highest you can charge in your market and with your skillset before a client will no longer pay that price. Somewhere in between covers your costs, adds profit, and keeps clients happy. Knowing that number is a big part of why we're launching the Profit Blueprint in the Cookie College this month.

🪦 The Silent Skillset Killer 

If it's not in your wheelhouse, you need to be wh-eally honest. Simply stating, "Hey - love your ideas! This technique isn't something I can knock out of the park, but here's another method I can definitely include to get it really close to your concept. Does this fit the bill?" Worst case - they go with another baker, and you're not stuck with a really awkward conversation when they ask why you didn't do what they asked. All in all, not that bad of an outcome.

We're all at different parts of the cookie journey, and regardless of where that is, taking on the work you know you can execute fully is the best business decision, and saying no is an amazing way to grow a great business that doesn't cause you stress from upset customers.

🪦 The Haunted Highway of Delivery 

We see this a lot in our very populated "sprawl" in Northern Virginia. With so much "cross-contamination" in local groups, it's easy to see why someone tagging a baker from X in a group about Z can lead to the issue of "wh-Y do I need to take a day off work to commute to pick up a box of cookies?" from the client. Be very clear on your location - in fact, include it on your website, your forms, and in your bios on social (bonus - it can be a ranking factor, and it's something some AIs can read and make recommendations based on).

The BIG takeaway from this podcast episode: be up front or find yourself 6 feet under (jk - 🧛🏻‍♀️ you'll just be buried in bad reviews - muhahahahaha).

And don't forget my Live 2 - Let’s Pre-Shop The Vendys! 🛒 (30 Minutes) on Thursday at 6:00 PM about the Vendy Blendy! You can watch last week's Live on YouTube.

👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 284 - RIP.

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