Quality Assurance in APS: Two States' Experiences

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Debbie Deem. Debbie is a retired FBI Victim Specialist and is now a victim advocate for victims of transnational fraud crimes. We will discuss how APS can better work with victims of scams.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Stacie Tolson and Courtney Fox from Oklahoma Human Services. We will discuss how Oklahoma supports their APS professionals through innovative IT enhancements.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Megan Dooley, Occupational Therapist, Founder of Innovative Therapy Solutions and Rachel Wiley, Occupational Therapist, Founder of the Dementia Collaborative. We will discuss how APS professionals can effectively navigate consent, capacity, and safety issues when their clients express sexual and intimacy behaviors and desires.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert speaks with Karl Urban, a Senior Research Manager at the APS TARC. They discuss several APS TARC publications from the past year that highlight promising practices in APS as related to partnerships and collaboration.

APS clients may, at times, move across state borders during an APS investigation. Identifying appropriate agencies among state APS programs near one another creates a framework for effectively communicating, reporting, and investigating. This framework supports cooperation and collaboration to work with and for APS clients who have been reported to have been abused, neglected, and/or financially exploited. A transcript of this podcast is available at https://pstrapiubntstorage.blob.core.windows.net/strapib/January_2026_Podcast_Transcript_a5aec048ec.pdf.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Missouri and Virginia APS quality assurance programs. They will discuss how they started their programs and where they stand now 2-3 years later. This episode references the Virginia APS Dashboard available at https://www.dars.virginia.gov/aps/APSdashboard.htm. For a transcript of this podcast, please visit https://ehc.acl.gov/uploads/May_2025_Podcast_Transcript_approved_ADA_f43f681ead.pdf.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with MT Connolly, a leading national expert on elder justice and the co-designer of the RISE model. RISE stands for Repair harm, Inspire change, Support connection, Empower choice. A transcript of this podcast is available at https://pstrapiubntstorage.blob.core.windows.net/strapib/September_2025_Podcast_Transcript_d3c7b105f2.pdf.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with the Financial Industry Regulatory Authority (FINRA). Christine Kieffer is a Senior Director and Olivia Valdes is a Principal Research Analyst at the FINRA Investor Education Foundation. We will discuss what FINRA is, relevant research and resources from the FINRA Foundation, and how FINRA and the FINRA Foundation can help you advance your work in financial exploitation and support APS clients. This podcast references a document that is located at https://www.finrafoundation.org/sites/finrafoundation/files/AARP-FINRA-Foundation_Words%20Matter_Say_This.pdf. A transcript of this podcast is available at https://pstrapiubntstorage.blob.core.windows.net/strapib/July_2025_Podcast_Transcript_c4b1a47fe8.pdf.

In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Joe Applebaum and Stu Maddux, the co-founders of the Clowder Group, a social impact film company that is producing a docuseries titled, “The Heroes of Adult Protection”. For a transcript of this podcast, please visit https://ehc.acl.gov/uploads/March_2025_APS_TARC_Podcast_Transcript_d4140651f0.pdf.

ACL’s Final Rule notes that State entities shall establish policies and procedures, consistent with State law, to ensure coordination and to detect, prevent, address, and remedy adult maltreatment and self-neglect with other appropriate entities. In this podcast, Jennifer Spoeri, APS TARC Subject Matter Expert will speak with Lindsay Calamia (EMDT Program Manager) and Allison Granata (Director for EMDT Initiatives) of LifeSpan of Greater Rochester’s Enhanced Multidisciplinary Technical Assistance Resource Center. For more information on the resource center, please visit www.NYSEMDT.org. For a transcript of this podcast, please visit https://ehc.acl.gov/uploads/January_2025_APS_TARC_Podcast_Transcript_21977f80af.pdf.