‘Job satisfaction will go up’: How generative AI is changing work

The Arkansas community development financial institution has an ambitious goal of making $500 million worth of mortgages in rural, minority and low-income neighborhoods.

The technology will take on routine, dull work, says Alenka Grealish, principal analyst at Celent.

Financial institutions have dramatically increased their investment and trust in large language models since 2023. Kartik Ramakrishnan, Capgemini’s deputy CEO of Financial Services and head of banking and capital markets, shares the results of a recent report that analyzed these changes.

Advances in the company’s AI-based lending models have made them better at predicting risk, which has led to growth, he says.

Dobrin, founder of advisory firm Qantm AI and former global chief AI officer at IBM, warns that popular generative AI models were trained on the whole of the internet and hallucinate at an unacceptable rate.

Jake Donoghue, author of the book Crypto Confidential, shares some of the worst practices he saw as a founder of a cryptocurrency company.

Karen Petrou, the managing partner at Federal Financial Analytics and a long-time observer of banking and regulation, says banks need to do far more due diligence on potential fintech partners and exert more control over these relationships.

Two veterans and executives at Armed Forces Bank – Tom McLean and Jodi Vickery – share the challenges they see their customers face and new products the bank has rolled out this year to better serve them.

Gene Scalia, the banking lobby’s lawyer on retainer for a potential challenge to Washington’s capital reform effort, discusses the state of administrative law after the overturning of a key legal precedent.

The Florida bank has emerged from de novo status and can now offer its solar loans in a larger geographic footprint.