Making CX ‘frictionless’ and personalized across government

The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Better service delivery in government means listening to customers, and incorporating that feedback into new features. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Better service delivery in government means listening to customers, and incorporating that feedback into new features. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Trump administration officials are setting a higher minimum occupancy standard for federal buildings, as part of a governmentwide push to bring employees back to the office full time.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Acting GSA Administrator Stephen Ehikian and GSA's Chief AI Officer Zach Whitman talk about opportunities for using AI tools at a recent town hall meeting. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Government Accountability Office is on a mission to “democratize” data, ensuring it is leveraged as a strategic asset, while maintaining the protections. GAO’s Chief Data Officer Lindsey Saul shared these insights during Federal News Network’s AI and Data Exchange. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Government Accountability Office is adopting artificial intelligence and other emerging technology tools to increase its oversight capabilities for the audits and evaluations it conducts of federal programs. GAO’s Chief Data Officer Lindsey Saul says AI tools are helping the agency keep up with the growing volume of audit work requested by Congress. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Artificial Intelligence has the power to transform how federal agencies achieve their missions with greater speed, accuracy, and efficiency. You'll hear from: -Allen Hill, Chief Information Officer, Federal Communications Commission-Col Travis Hartman, Chief Technology Officer, Army Forces Command, U.S. Army-James Palumbo, Deputy Command Information Officer, Naval Facilities Engineering Systems Command-Greg Volynsky, Cofounder & CEO, ParadomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.