ServiceNow Series E168: Kshitij Sheth, Global Practice Head, ServiceNow COI at Orion Innovation

Today's guest is Drew Hartley, Vice President of Solutions Engineering at pWin.ai. Founded in 2023, pWin.ai is the first ‘thoughtful’ AI copilot for proposal writing, built with Shipley’s best practices inside to revolutionize your business development process and help you win more business. Shipley’s industry-leading expertise and pWin.ai’s cutting-edge AI technology come together to offer a comprehensive solution that empowers your team to focus on what matters most. Drew is an experienced organizational leader and operator with a diverse background across consulting, software, tech and product engineering domains. He leads the solutions/sales engineering team at that is the face of the pWin.ai product to prospective customers. Drew and his team showcase and demo the powerful pWin.ai product, lead customer trials, teach and support classes, guide the direction of the product to prospective customers, and serve as the face of the product to customers.  In this episode, Drew talks about: His AI journey to date from building teams to impactful tech solutions, How pWin.ai crafts top-quality and efficient proposal drafts, Creating high-quality proposals using Generative AI, How partnerships with Shipley and Microsoft boosted proposal speed, The journey from learning, testing, iterating and scaling, His excitement about rapid progress and evolving AI potential

Today's guest is Paul Lyons, Vice President, Global Alliances & Channels at Sakon. Founded in 2003, Sakon is on a mission to help enterprises simplify the way people connect to each other and the world. As devices and networks propel the future of work, Sakon is driving the associated process automation next wave. Sakon’s Cloud Applications combined with the most seasoned team of telecom service practitioners has enabled 100’s of the largest enterprises all over the world to Understand, Manage and Transform their device and communication service estates. Paul is a passionate, Channels & Alliances leader that always makes an impact, including selling SaaS, PaaS and AI to enterprise multinational Fortune 500 clients. He has over 15 years of experience building go to market channels, alliances teams and programs, and over 10 years of direct sales and business development experience in the SaaS space. Paul has also worked for over eight years in SaaS channels, and alliance creation and development with enterprise software, ServiceNow, Workday and Salesforce. In this episode, Paul talks about: His journey from telecom sales to extensive experience with ServiceNow, How Sakon manages mobility and telecom assets via ServiceNow integration, Creating a Unified platform for managing mobile and fixed networks, Why partnership success hinges on mutual value and client benefits, Continuous innovation and efficient management of global teams, Focus on brand visibility and growth through strategic partnerships, Their entrepreneurial culture, collaborative leadership and innovative opportunities

Today's guest is Indrasis Mondal, Vice President of Data and AI at Niche. Founded in 2002 and headquartered in Pittsburgh, Niche is the market leader in connecting colleges and schools with students and families. With in-depth profiles on every school and college in America, over 140 million reviews and ratings, and powerful search and data tools, Niche helps millions of students and families find and enroll in the right school for them. With over 17 years of data science, analytics, ML and AI leadership experience, Indrasis has a strong track record of developing successful data products, capabilities, technologies and organizations in multiple sectors. Currently, Indrasis leads the data & AI organization at Niche where he is responsible for establishing the vision, strategy and capabilities for data democratization. This is to ensure key KPIs and insights are internally accessible for proactive and timely decision-making across the business. In this episode, Indrasis discusses: His career journey from Academia to AI roles in aerospace and startups, How Niche simplifies researching and enrolling in schools, Utilizing data to connect students and colleges, Applying AI to match students with suitable colleges, How the new data team is transforming Niche with AI and ML, Offering impactful data roles focused on education equity

Today's guest is Swantje Westpfahl, Director and CEO of the Institute for Security and Safety at Mannheim University of Applied Sciences. Founded in 2012, the institute's goal is to build bridges between experts and non-experts to make cybersecurity an inherent part of work and private life. They promote cybersecurity resilience and an international exchange of knowledge by providing security assessments and advice, international education and training concepts, and contributing to research projects worldwide. In her role, Swantje's main objectives are the strategic development of the institute and the expansion of cooperation projects. She coordinates R&D as well as building activities of the Institute, especially with a focus on new developments in cyber security with respect to critical infrastructures, i.e. the energy and automotive industry. Swantje's main areas of expertise are security culture, capacity building and didactics, cyber security in international relations and AI. She is dedicated to empower her team in order to strengthen Cybersecurity around the world. In today's episode, Swantje talks about: Her unconventional journey from teaching to cybersecurity consulting, How Cybersecurity involves combating organized, well-structured cybercrime groups, As Cybercriminals specialize and collaborate; defenders must do likewise, Building a cybersecurity culture requires tailored training and leadership commitment, Cybersecurity culture takes time but boosts collaboration and resilience, Her advice to study standards for security and seek tailored help

Today's guest is Rahul Pandey, Senior Director of Analytics and Data Science at Prosper Marketplace. Founded in 2005, Prosper Marketplace introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Almost 20 years later, Prosper has helped over two million customers achieve financial well-being through a comprehensive suite of products. Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being. Rahul is an Analytics leader with 12+ years of experience in analytics/growth functions across digital, marketing, operations and risk. He has a proven track record of leading key initiatives, influencing business decisions and managing senior stakeholders. In his role, Rahul is the Head of Product & Conversion Analytics, and Growth Data Science across all Prosper products. He provides thought leadership, drives growth across Product and Marketing channels, and leads a diverse team of analytics and data science professionals at Prosper. In this episode, Rahul discusses: His experience to date specializing in AI and data strategy, Prosper’s impact in financial well-being and his day-to-day role, Trends from rapid adoption, computing power, off-the-shelf solutions & executive support, Data-driven Decision making is essential for FinTech evolution, Addressing challenges in privacy, accuracy, human relevance & workforce concerns, Their mission and why to consider a career with Prosper

Today's guest is Martin Ivanov, Solutions Architect at Do IT Wise | An Inetum Group Company. Founded in 2010, Do IT Wise - part of the Inetum Group - is an international professional services and consulting company, focused on helping their customers thrive on their Digital Transformation journeys. They combine deep implementation knowledge and partnerships with leading software platforms such as ServiceNow and OpenText, professional expertise and excellent understanding of their client’s problems to create the most suitable and valuable solutions for them. Martin is an experienced ServiceNow Solution Consultant with a demonstrated history of working in the consulting industry.  He is skilled in ServiceNow Platform Administration and Development, ITSM, Custom application development, Integrations and Platform-wide scripting. Martin is a Certified Technical Architect (CTA) and holder of multiple ServiceNow mainline certifications. A ServiceNow Rising Star in 2022, 2023 ServiceNow Community MVP and 2023 ServiceNow Developer MVP, Martin is passionate about knowledge sharing and mentoring. In this episode, Martin talks about: Important career milestones including gaining CTA certification, Starting a ServiceNow architecture podcast and local meetup, Gaining inspiration and confidence from the ServiceNow community, How ServiceNow's rapid updates require focusing deeply in one area, How CSM addresses increased demand for digital services, Exploring predictive automation, like weather-based bakery production, Why GenAI shows potential, but adoption is currently limited, His day-to-role focusing on customer solutions with Do IT Wise, The growth of the HRSD Employee Service Center, His upcoming meetup in Bulgaria & hopes for Knowledge 2025

Today's guest is Daniel Feller, AI Program Lead at Rhino Health. Founded in 2021, Rhino Health are activating the World’s Health Data with Federated Computing, and streamlining end-to-end healthcare research and AI development. They transform healthcare AI by integrating Edge Computing and Federated Learning into a cohesive Federated Computing strategy. This innovative approach provides AI developers with swift and secure access to healthcare data, dramatically reducing setup times from months to days and ensuring data privacy across global networks. Federated Computing allows working with data across multiple sites while keeping that data at rest behind each site’s firewall. This technique enables multiple entities to contribute to AI model training without disclosing raw data, safeguarding the privacy of each dataset. Rhino's Federated Computing strategy ensures data integrity and compliance while minimizing latency and maximizing efficiency, making it an essential tool for advancing global healthcare solutions. In this episode, Daniel talks about: His background and journey to Rhino Health, How Rhino Health uses federated learning to preserve data privacy, Use cases of supporting research for breast cancer and CT scans, Deploying models with Docker to ensure data control and collaboration, How Federated Computing aids fraud detection & drug discovery by ensuring data control, Prioritizing engineers for an agile, market-responsive federated learning infrastructure, How Rhino enhances federated computing for data privacy & governance

Today's guest is Aman Magoon, Co-Founder and Chief Product Officer at Adonis. Founded in 2022 alongside his brother Akash, Adonis are on a mission to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care. The company's aim is to simplify the operational challenges providers face when collecting payment from carriers and patients through deep analytics, process automation and tech enabled tooling, all while lowering the cost-to-collect. By combining their proprietary technology with RCM (Revenue Cycle Management) expertise, Adonis helps you efficiently and effectively collect your hard-earned revenue. Their team will help you deploy automation across your most complex processes to remove frictions and improve financial outcomes. They provide a detailed readout of key findings, including patient finance overviews, denials overviews and payer strategy. Once complete, they provide automation recommendations and advisory services. In this episode Aman talks about: His journey from healthcare tech to entrepreneurship, How Adonis addresses provider-payer conflicts in healthcare revenue collection, Revolutionizing healthcare revenue management for caregivers' benefit, How AI streamlines healthcare revenue cycle & optimizes claim processing, Introducing alerting and monitoring to enhance revenue cycle management, Plans for growth and leveraging data for innovative solutions, Evaluating AI healthcare innovations based on enduring industry trends

Today's guest is Daniel Brady, CEO at Orita. Founded in 2023, Orita’s platform gets your email list in the best shape possible. They delete junk or spam accounts from your list completely, remove duplicate IDs, suppress unengaged contacts and reactivate folks when they’re ready to buy. Orita's technology accounts for how customers interact with your specific brand, and suppresses or activates contacts based on when they’re most likely to make a purchase. Orita helps brands save more than 25% on their email marketing. Daniel has worked with CEOs, CTOs and other leaders to build e-commerce companies. Before studying artificial neural networks, he studied biological ones. Daniel got his undergraduate degree at University of California, Berkeley and received his PhD in Neurobiology from Harvard University. He also completed a Postdoctoral Fellowship at the University of California in San Francisco and did some work at the Icahn School of Medicine at Mount Sinai. At all these institutions, he focused on how early life experience shapes the way the brain processes information. In this episode, Daniel discusses: From neuroscience, leading data teams to co-founding Orita, Optimizing customer engagement using proprietary data and automation, Enhancing email deliverability using machine learning and data insights, An overview of the team’s focus on diverse machine learning solutions, Use Case: Doubling Birthdate's click rates and improving Klaviyo score, How Orita enhances revenue growth through content optimization across channels

Today's guest is Paul McNamara, CEO and Founder at PAMT Consulting. Founded in 2016, PAMT Consulting is a customer-centric consulting firm that is dedicated exclusively to ServiceNow, while also valuing family, inspiration, growth, flexibility and excellence. The company are committed to exceptional customer experience and are focused on the success of their clients and employees. PAMT Consulting will help your organization achieve optimal operations in all areas of your business using ServiceNow. Bringing over 20 years of experience in enterprise applications, with 15 of those years dedicated solely to the ServiceNow platform, Paul has supported many companies as they embrace the digital workflow revolution. He has leveraged his in-depth technical knowledge and business acumen to help companies realize their growth goals and maximize their ROI. Today, Paul, along with his wife Angie, work together to ensure that PAMT Consulting remains a dynamic and friendly workplace for all. In this episode, Paul talks about: His career journey into the world of ServiceNow, Three pillars to success at PAMT Consulting, An insight into their diverse, tech-savvy team, Use case: Resolving technical debt quickly & forming strong partnership with RFP, Emphasizing diverse skills and joining Iconica for quality delivery, Prioritizing employee care and connection when hiring at PAMT